We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 5210 results
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Decision Reference DRN2436542
18 Nov 2016 Stagemount Limited UpheldBanking and creditMr D has complained about short-term loans granted to him by Stagemount Limited trading as Quid Market.backgroundQuid Market agreed five short-term loans for Mr D between 2 July 2014 and 22 May 2015. Mr D says these loans were unaffordable for him and that Quid Mark... (3 pages)View decision -
Decision Reference DRN-3121456
23 Nov 2021 Zopa Limited Not upheldConsumer CreditDRN-3121456 The complaint Mr P says Zopa Limited arranged a loan for him irresponsibly. What happened Mr P took out a 36-month loan through Zopa for £1,000 in June 2019. The monthly repayment was £36.99 and the total repayable was £1,331.64. Mr P says the loan caused him financial hardship... (3 pages)View decision -
Decision Reference DRN5127737
1 Jun 2016 Santander UK Plc Not upheldBanking and creditMr K complains that Santander UK Plc allowed money to be taken out of his account after he lost his debit card. The spending on the account made it go overdrawn. Santander’s now passed the amount Mr K owes to a debt collection agent. Mr K wants Santander to refun... (3 pages)View decision -
Decision Reference DRN-2847902
21 Sep 2021 NewDay Ltd UpheldBanking and PaymentsDRN-2847902 The complaint Mr A complains New Day Ltd trading as Marbles (NewDay) lent to him irresponsibly. What happened Mr A applied for a credit card with NewDay and it agreed a relatively small credit limit. Over a short space of time NewDay increased Mr A’s credit limit to close to fi... (3 pages)View decision -
Decision Reference DRN6825525
26 Mar 2019 Instant Cash Loans Limited Not upheldBanking and creditMr B complains that Instant Cash Loans Limited (trading as The Money Shop) was irresponsible to lend to him.backgroundMr B had two loans from The Money Shop between June 2016 and July 2016 as follows:LoanDateAmountTermDueRepaymentRepaid125 Jun 2016£6503m30 Sep 2016£31... (3 pages)View decision -
Decision Reference DRN-3188350
4 Jan 2022 Evergreen Finance London Limited UpheldConsumer CreditDRN-3188350 The complaint Mr O says Evergreen Finance London Limited (trading as MoneyBoat.co.uk) irresponsibly lent to him. What happened This complaint is about one instalment loan Moneyboat provided to Mr O in September 2020. The loan was for £550 and was to be repaid over six months in... (3 pages)View decision -
Decision Reference DRN7387954
29 Oct 2020 Loans 2 Go Limited UpheldBanking and creditMr M complains that Loans 2 Go Limited lent to him in an irresponsible manner. background Mr M was given a single loan by Loans 2 Go. He borrowed £250 in April 2018 and agreed to repay the loan in 18 monthly instalments. Mr M successfully repaid the loan in May 2019. Mr M’s complaint has b... (3 pages)View decision -
Decision Reference DRN-3369671
4 Apr 2022 Novaloans Ltd Not upheldConsumer CreditDRN-3369671 The complaint Mr D says Novaloans Ltd (trading as cash4unow) irresponsibly lent to him. He was also unhappy with its level of support when he told it about his financial difficulties. What happened This complaint is about three instalment loans Novaloans provided to Mr D betwe... (3 pages)View decision -
Decision Reference DRN-2784008
25 May 2021 TFS Loans Limited UpheldConsumer CreditDRN-2784008 The complaint Mrs H has complained that TFS Loans Limited (“TFS Loans”) provided her with an unaffordable loan. What happened TFS Loans provided Mrs H with a loan of £2,000.00 in November 2010. This loan had a 30- month term with a monthly repayment amount of £143.73. This all ... (4 pages)View decision -
Decision Reference DRN-4074489
22 May 2023 Bamboo Limited UpheldConsumer CreditDRN-4074489 The complaint Mr B says Bamboo Limited, trading as Bamboo Loans, irresponsibly lent to him. What happened This complaint is about a 24-month instalment loan for £3,500 that Bamboo provided to Mr B on 12 April 2022. The monthly repayments were £222.62 and the total repayable was... (3 pages)View decision
