We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4692 results
-
Decision Reference DRN-4354628
15 Nov 2023 Fairscore Ltd Not upheldConsumer CreditDRN-4354628 The complaint Mr R complains that Fairscore Ltd, trading as Updraft, lent to him irresponsibly when it gave him a fixed sum loan agreement which he says he couldn’t afford. What happened Mr R took out a loan agreement with Updraft for £8,000 in July 2022. Mr R complained to Up... (2 pages)View decision -
Decision Reference DRN1269679
8 Oct 2019 Barclays Bank UK PLC Not upheldBanking and creditMr M complains that Barclays Bank UK PLC trading as Barclaycard irresponsibly increased the credit limit on his credit card account to a level that was unaffordable.backgroundMr M says Barclaycard irresponsibly increased his credit card limit and ignored his ability to repay the debt and h... (3 pages)View decision -
Decision Reference DRN0544499
22 Apr 2015 MBNA Limited Not upheldBanking and creditMr O complains that MBNA Limited is holding him responsible for a debt he says isn’t his. The debt came about after a number of credits and debits were made to his credit card account. Mr O wants MBNA to put his account right and remove any damaging information... (3 pages)View decision -
Decision Reference DRN-2333465
11 Nov 2020 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-2333465 The complaint Mr P has complained Barclays Bank UK PLC won’t refund transactions made using his debit card which he didn’t make. He’s also concerned about how they dealt with his complaint. What happened In November and December 2018 a number of gambling transactions were made ... (3 pages)View decision -
Decision Reference DRN5887785
22 Apr 2014 Bank of Scotland Plc Not upheldBanking and creditMrs W, represented by her husband, complains Bank of Scotland plc (trading as Halifax) won’t refund payments Mrs W made to gambling websites when she was ill.backgroundMrs W made many payments to gambling websites at a time when she was experiencing ill health. The medication she was tak... (1 page)View decision -
Decision Reference DRN4479596
19 Jul 2019 Barclays Bank UK PLC Not upheldBanking and creditMrs M complains that Barclays Bank UK PLC was irresponsible in its lending to her.backgroundMrs M took out a loan with Barclays in January 2019 which she applied for online. She says she has a gambling problem and that following significant losses she applied for the £50,000 loan. Mrs M sa... (3 pages)View decision -
Decision Reference DRN-4485201
1 Dec 2023 Fairscore Ltd Not upheldConsumer CreditDRN-4485201 The complaint Mr F complains that Fairscore Ltd trading as Updraft (“Updraft”) irresponsibly gave him a loan he couldn’t afford to repay. What happened In May 2022, Mr F applied for a loan with Updraft. His application was approved, and he was given a loan of £6,000. Mr F was r... (3 pages)View decision -
Decision Reference DRN-1955210
28 Jul 2020 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-1955210The complaintMr M complains that Barclays Bank UK PLC, trading as Barclaycard won't refund a series of credit card payments made from his account to an online gambling firm. He says he neither made nor authorised those payments. What happenedThe detailed background to this ... (3 pages)View decision -
Decision Reference DRN-3856993
14 Dec 2022 Santander UK Plc Not upheldBanking and PaymentsDRN-3856993 The complaint Mr S is unhappy that Santander UK Plc won’t refund him for transactions he says he didn’t authorise. What happened Between April and September 2021, there were 35 payments made from Mr S’ bank account to an online gambling company totalling £23,632. Mr S reported ... (4 pages)View decision -
Decision Reference DRN-3677669
15 Sep 2022 Barclays Bank UK PLC Not upheldConsumer CreditDRN-3677669 The complaint Miss J’s complained that Barclays Bank UK PLC acted irresponsibly when they lent to her and failed to take account of her gambling addiction. What happened Miss J first applied for a loan from Barclays in March 2012. She subsequently took further loans from them ... (2 pages)View decision
