We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 5478 results
-
Decision Reference DRN9041248
17 Oct 2019 Barclays Bank UK PLC Not upheldBanking and creditMiss S complains that Barclays Bank UK plc won’t refund a large number of payments made to online gambling businesses. She says she neither made them herself not authorised anyone else to make them. backgroundMiss S is disputing around 400 payments made to three gambling businesses betw... (2 pages)View decision -
Decision Reference DRN7639708
10 Apr 2019 Paysafe Financial Services Limited UpheldBanking and creditMr C complains that Paysafe Financial Services Limited (trading as Neteller) unfairly excluded transactions he made from a promotional cashback offer.background Mr C entered a reward scheme that said if he made transactions above a certain level he’d earn cashback. The ... (3 pages)View decision -
Decision Reference DRN-5622799
11 Jul 2025 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5622799 The complaint Miss B complains about Lloyds Bank PLC (Lloyds), as she feels they should reimburse her for £11,320.18 that she paid to what she thought was an online gambling website on 27 and 28 March 2024 What happened Following the sale of her car, Miss B made three paymen... (4 pages)View decision -
Decision Reference DRN0338366
24 Mar 2020 Barclays Bank UK PLC Not upheldBanking and creditMr K has complained that Barclays Bank UK PLC won’t refund transactions he says he didn’t make or otherwise authorise.backgroundI sent my provisional decision on 5 March 2020. A copy of my provisional decision is attached and forms part of this final decision.My provisional decision sets o... (4 pages)View decision -
Decision Reference DRN-3835619
1 Dec 2022 Tesco Personal Finance PLC Not upheldBanking and PaymentsDRN-3835619 The complaint Mrs F complains that Tesco Personal Finance PLC have irresponsibly lent to her. Mrs F is represented by her daughter in bringing this complaint. But for ease of reading, I’ll refer to any submission and comments she has made as being made by Mrs F herself. What ha... (6 pages)View decision -
Decision Reference DRN-1388800
11 May 2020 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-1388800The complaintMr A complains that Barclays Bank UK PLC (Barclays) allowed him to use his credit card to gamble with. He feels Barclays were guilty of irresponsible lending by giving him the card in the first instance and that they ought to have prevented him from gambling with th... (2 pages)View decision -
Decision Reference DRN-4194424
7 Jul 2023 Capital One (Europe) plc Not upheldBanking and PaymentsDRN-4194424 The complaint Mr W complains that Capital One (Europe) plc (Capital) irresponsibly issued a credit card to him, for which he couldn’t afford the payments. In particular he says it failed to take into account his gambling problems which it was aware of. He also complains that Ca... (4 pages)View decision -
Decision Reference DRN6702751
4 May 2016 National Westminster Bank Plc Not upheldBanking and creditMr M complains National Westminster Bank Plc won’t refund spending on a gambling website that he says he didn’t make.backgroundIn November 2015 Mr M contacted NatWest to query spending of over £900 made on (at least) one gambling website. The spending had happened b... (3 pages)View decision -
Decision Reference DRN8285950
12 Mar 2014 Capital One (Europe) plc UpheldBanking and creditMr C complains that Capital One (Europe) plc wants him to repay a credit card debt that he ran up after asking it to close his account.backgroundIn 2011/12 Mr C suffered a period of financial difficulty resulting, at least in part, from a gambling addiction. In August 2012 Mr C’s fathe... (2 pages)View decision -
Decision Reference DRN8260426
30 Dec 2015 Nationwide Building Society Not upheldBanking and creditMr J complains that Nationwide Building Society will not refund payments he says he did not make from his account and that it caused him inconvenience when it blocked his card.backgroundMr J says that he did not make payments of £500 and £300 to an online gambli... (2 pages)View decision