We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4967 results
-
Decision Reference DRN-5352874
27 Mar 2025 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5352874 The complaint X’s complaint is about a credit card the \ ha Ye with HSBC UK Bank Plc. 7he \ ha Ye said that HSBC acted irresponsibly in accepting their application and in subsequently increasing the credit limit as the \ don’t think that it did sufficient checks. This was beca... (5 pages)View decision -
Decision Reference DRN-2836379
28 May 2021 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-2836379 The complaint Mr B complains that Barclays Bank UK Plc (Barclays) sent him a new credit card after he’d informed it about his gambling problems. What happened I’ve already issued a provisional decision on this case, setting out the background and what I was minded to conclude: ... (5 pages)View decision -
Decision Reference DRN3932414
4 Aug 2017 Metro Bank PLC Not upheldBanking and creditMr M complains that Metro Bank PLC is holding him responsible for several disputed transactions that occurred on his account.backgroundI’ve set out the background to this complaint in my provisional decision which I’ve also attached, as it forms part of my final decision. ... (7 pages)View decision -
Decision Reference DRN0219208
9 Jan 2017 Bank of Scotland Plc Not upheldBanking and creditMrs C complains that Bank of Scotland plc (“Halifax”) did not treat her fairly in that it allowed her to borrow £5,000 despite knowing she had a gambling problem. She also complains the bank will not allow her to withdraw money credited to her account on behalf of ... (2 pages)View decision -
Decision Reference DRN-5238606
6 Feb 2025 Santander UK Plc Not upheldBanking and PaymentsDRN-5238606 The complaint Mr R has complained that Santander UK Plc acted irresponsibly when it approved his application for a credit card in 2024. Background Mr R applied for a credit card with Santander in January 2024. The application was approved, and he was provided with a card wit... (3 pages)View decision -
Decision Reference DRN5055627
16 Apr 2018 WDFC UK Limited UpheldBanking and creditMr N complains that WDFC UK Limited, trading as Wonga, lent to him irresponsibly. He says he was in a debt spiral and had to keep borrowing to make the repayments. Mr N also says his credit report should’ve shown he was in a debt plan and had other problems wi... (5 pages)View decision -
Decision Reference DRN-2547218
12 May 2021 TFS Loans Limited UpheldConsumer CreditDRN-2547218 The complaint Mr M says TFS Loans Limited lent to him irresponsibly. What happened Mr M took out a guarantor loan from TFS on 4 January 2018. It was for £5,000 over 36 months. The monthly repayment was £242.01 and the total repayable was £8712.36. I understand there is an outst... (4 pages)View decision -
Decision Reference DRN2036784
25 Apr 2016 Bank of Ireland (UK) Plc Not upheldBanking and creditMr W complains that Bank of Ireland (UK) Plc won’t refund money he says was taken out of his account. He says he didn’t withdraw or spend the money or ask anybody else to do so for him.The BoI account is branded as one from the Post Office.backgroundThe details ... (2 pages)View decision -
Decision Reference DRN8276150
2 Dec 2019 Nationwide Building Society Not upheldBanking and creditMr I complains that Nationwide Building Society won’t refund transactions he says he didn’t make from his account.backgroundMr I disputes a total of £12,918 of payments made to an online gambling company from his bank account. He says that he never registered with this company. The payment... (3 pages)View decision -
Decision Reference DRN-2655178
13 Apr 2021 Logbook Money Limited UpheldConsumer CreditDRN-2655178 The complaint Mr B complains about a ‘log book’ loan provided to him by Logbook Money Limited, (“Logbook Money”) which he says was unaffordable. What happened Logbook Money provided Mr B with a ‘log book’ loan in July 2019. This loan was for £1200 and was to be repaid over 78 w... (5 pages)View decision
