We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 5478 results
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Decision Reference DRN-2782083
10 May 2021 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-2782083 The complaint Mr M complains that Barclays Bank UK PLC paid money from his late father’s estate into his account which allowed him to gamble with it. What happened Mr M says his father passed away and the money from his father’s Barclays account was paid into his account he hel... (2 pages)View decision -
Decision Reference DRN-3092848
13 Jan 2022 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-3092848 The complaint Mr J complains about Monzo Bank Ltd and their failure to set his account’s withdrawal limit back to the agreed amount after he’d requested a one-off limit increase. What happened Mr J held an account with Monzo. In February 2020, Mr J asked Monzo to set his daily ... (3 pages)View decision -
Decision Reference DRN-4541542
16 Jan 2024 Nationwide Building Society UpheldConsumer CreditDRN-4541542 The complaint Mr S and Ms S complain that Nationwide Building Society was irresponsible to lend to them. What happened Mr S and Ms S were approved for the following loan from Nationwide in March 2021: Loan Date Amount Term Repayment Due 1 4 Mar 2021 £10,000 84m £180.46 4 Mar 20... (3 pages)View decision -
Decision Reference DRN3184239
6 Nov 2017 Barclays Bank Plc Not upheldBanking and creditMr H complains that Barclays Bank Plc has refused to refund some disputed transactions. Mr H says he is the victim of fraud and he wants Barclays to refund the money.backgroundMr H says he contacted Barclays because of some transactions on his account that he didn’t ... (3 pages)View decision -
Decision Reference DRN-3853007
3 Jan 2023 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-3853007 The complaint Mr L and Mrs L complain that Barclays Bank UK PLC failed to refund transactions they didn’t recognise. What happened Mr L and Mrs L are joint account holders. The disputed transactions occurred on Mrs L’s debit card although Mr L has brought the complaint to our s... (3 pages)View decision -
Decision Reference DRN7968272
14 Jun 2017 Barclays Bank Plc Not upheldBanking and creditMr H, on behalf of himself and Mrs H, complains that Barclays Bank Plc has not treated them fairly, in that it allowed Mr H to repeatedly breach his overdraft limit and access his emergency borrowing facility; that it charged him for doing so and thereby exacerbated... (2 pages)View decision -
Decision Reference DRN-3613885
2 Aug 2022 Asgard Financial Services Limited UpheldConsumer CreditDRN-3613885 The complaint Mr H complains that Asgard Financial Services Limited irresponsibly lent to him. He says he couldn’t afford the loan and it shouldn’t have been lent. What happened Asgard lent a loan for £3,500 in December 2016, the loan was repaid over 24 monthly instalments of £... (2 pages)View decision -
Decision Reference DRN-4657274
4 Mar 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4657274 Complaint Mrs B has complained that Santander UK Plc (“Santander”) unfairly failed to block gambling transactions from her current account in circumstances where other institutions did so. Background Mrs B made a number of gambling transactions on her Santander current account.... (5 pages)View decision -
Decision Reference DRN-5819269
16 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5819269 The complaint Mr J’s complaint is about how Revolut Ltd (Revolut) handled a refund claim he made. What happened As all parties are familiar with this complaint, I’ll only summarise the key background where necessary within my findings below. What I’ve decided – and why I’ve ... (3 pages)View decision -
Decision Reference DRN-4533959
2 Jan 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4533959 The complaint Miss D has complained that Barclays Bank UK PLC trading as Barclaycard acted irresponsibly when it approved her for a credit card in 2019 and then increased the limit on the card a few weeks later. In addition, she has said that Barclaycard failed to pick up on th... (4 pages)View decision