We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 5520 results
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Decision Reference DRN-3615902
2 Sep 2022 NewDay Ltd Not upheldBanking and PaymentsDRN-3615902 The complaint Mr G complains about the way that NewDay Ltd dealt with his applications for credit cards and the dealings with his accounts. What happened Mr G applied for three credit cards with NewDay, along with a number of credit limit increases over the course of three and ... (4 pages)View decision -
Decision Reference DRN-4555430
12 Jan 2024 Danske Bank A/S Not upheldBanking and PaymentsDRN-4555430 The complaint Mr H complains that Danske Bank A/S (Danske) won’t refund money he lost in a scam. What happened What Mr H says: Mr H was on a betting website and he wanted to send money to it . He received a ‘pop up’ to what appeared to be a payment portal. But it turned out to ... (3 pages)View decision -
Decision Reference DRN-3141894
15 Dec 2021 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-3141894 The complaint Mr S complains about the level of support provided by Barclays Bank UK PLC trading as Barclaycard (Barclaycard) when he got in to financial difficulties. What happened What Mr S says Mr S says that he has a Barclaycard and that over the years his credit limit and ... (3 pages)View decision -
Decision Reference DRN2418321
26 Jan 2017 MBNA Limited Not upheldBanking and creditMr P’s unhappy about some cash advance fees MBNA Limited’s applied to his credit card account. He says the transactions concerned weren’t for cash and the charges applied are unfair. He wants a refund.backgroundMBNA said in its final response that the account’s terms... (1 page)View decision -
Decision Reference DRN2890702
30 Sep 2014 National Westminster Bank Plc UpheldBanking and creditMr U complains about a number of transactions, mostly to gambling companies, of a significantly high total value, which he denies making himself or authorising but which National Westminster Bank Plc has held him responsible for. backgroundNatWest raised chargeback claims for the trans... (3 pages)View decision -
Decision Reference DRN-1523210
7 Jun 2020 Tesco Personal Finance PLC Not upheldBanking and PaymentsDRN-1523210 The complaintMiss B complains that Tesco Personal Finance PLC trading as Tesco Bank irresponsibly allowed her to open four credit card accounts. What happenedMiss B says Tesco allowed her to open four credit card accounts from 2014 to 2019 that were unaffordable. She says she w... (2 pages)View decision -
Decision Reference DRN2019987
9 Oct 2017 Lloyds Bank PLC Not upheldBanking and creditMr H complains that Lloyds Bank PLC has refused to refund some disputed transactions. Mr H says he is the victim of fraud and he wants Lloyds to refund the money.backgroundMr H says he contacted Lloyds in April 2017 because he’d noticed some transactions on his curr... (2 pages)View decision -
Decision Reference DRN-4691845
29 Nov 2024 Spreadex Limited UpheldInvestmentsDRN-4691845 The complaint Mr R complains that Spreadex Limited allowed him to spread-bet when it knew or should’ve known he had a gambling addiction. This caused him to suffer significant financial losses. What happened In April 2021 Mr R opened a fixed odds betting account and a spread-... (23 pages)View decision -
Decision Reference DRN4475243
22 Sep 2017 Avantcredit Of Uk, Llc Not upheldBanking and creditMrs L complains that AvantCredit of UK, LLC (“AvantCredit) ought not to have lent to her.our initial conclusionsOur adjudicator didn’t recommend upholding Mrs L’s complaint. She didn’t think AvantCredit had acted incorrectly in lending to Mrs L.Mrs L rejected this reco... (2 pages)View decision -
Decision Reference DRN7933005
5 May 2017 The Royal Bank of Scotland Plc Not upheldBanking and creditMr K’s complaint is that The Royal Bank of Scotland Plc (“RBS”) won’t refund him for unauthorised transactions made from his account to gambling websites.backgroundMr K’s complained to RBS that around £71,000 was taken from his account (largely in June 2015) and paid ... (2 pages)View decision