We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 5520 results
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Decision Reference DRN8563666
5 Dec 2014 Barclays Bank Plc Not upheldBanking and creditMr C complains that Barclays Bank PLC will not refund payments that he made to gambling sites while affected by a compulsive disorder.background Mr C was prescribed medication which is known to have the potential to cause compulsive disorders. He says that (under the effect of the ... (3 pages)View decision -
Decision Reference DRN-4555430
12 Jan 2024 Danske Bank A/S Not upheldBanking and PaymentsDRN-4555430 The complaint Mr H complains that Danske Bank A/S (Danske) won’t refund money he lost in a scam. What happened What Mr H says: Mr H was on a betting website and he wanted to send money to it . He received a ‘pop up’ to what appeared to be a payment portal. But it turned out to ... (3 pages)View decision -
Decision Reference DRN-3615902
2 Sep 2022 NewDay Ltd Not upheldBanking and PaymentsDRN-3615902 The complaint Mr G complains about the way that NewDay Ltd dealt with his applications for credit cards and the dealings with his accounts. What happened Mr G applied for three credit cards with NewDay, along with a number of credit limit increases over the course of three and ... (4 pages)View decision -
Decision Reference DRN4569534
26 Jul 2017 Nationwide Building Society Not upheldBanking and creditMr M complains that Nationwide Building Society failed to prevent or refund some transactions on his account he says he didn’t make.backgroundIn December 2016 Mr M went abroad on holiday. While he was away, 35 debit card transactions were made on his current account... (2 pages)View decision -
Decision Reference DRN2890702
30 Sep 2014 National Westminster Bank Plc UpheldBanking and creditMr U complains about a number of transactions, mostly to gambling companies, of a significantly high total value, which he denies making himself or authorising but which National Westminster Bank Plc has held him responsible for. backgroundNatWest raised chargeback claims for the trans... (3 pages)View decision -
Decision Reference DRN2418321
26 Jan 2017 MBNA Limited Not upheldBanking and creditMr P’s unhappy about some cash advance fees MBNA Limited’s applied to his credit card account. He says the transactions concerned weren’t for cash and the charges applied are unfair. He wants a refund.backgroundMBNA said in its final response that the account’s terms... (1 page)View decision -
Decision Reference DRN-1523210
7 Jun 2020 Tesco Personal Finance PLC Not upheldBanking and PaymentsDRN-1523210 The complaintMiss B complains that Tesco Personal Finance PLC trading as Tesco Bank irresponsibly allowed her to open four credit card accounts. What happenedMiss B says Tesco allowed her to open four credit card accounts from 2014 to 2019 that were unaffordable. She says she w... (2 pages)View decision -
Decision Reference DRN0858968
2 Mar 2020 TSB Bank plc UpheldBanking and creditMiss O complains that TSB Bank plc irresponsibly gave her an overdraft and later increased that overdraft limit.backgroundMiss O applied for an overdraft in August 2018 but TSB refused the application and told her that any lending would be irresponsible as she was spending her money on gam... (4 pages)View decision -
Decision Reference DRN5529858
8 May 2017 Uncle Buck Finance LLP Not upheldBanking and creditMr O complains Uncle Buck Finance LLP lent him money he couldn’t afford to repay.backgroundMr O took out five loans with Uncle Buck, of which four were instalment loans.date takenamountinstalmentshighest monthly paymentDate repaid19 April 2015£2500n/a30 April 20154 M... (3 pages)View decision -
Decision Reference DRN4475243
22 Sep 2017 Avantcredit Of Uk, Llc Not upheldBanking and creditMrs L complains that AvantCredit of UK, LLC (“AvantCredit) ought not to have lent to her.our initial conclusionsOur adjudicator didn’t recommend upholding Mrs L’s complaint. She didn’t think AvantCredit had acted incorrectly in lending to Mrs L.Mrs L rejected this reco... (2 pages)View decision