We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4727 results
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Decision Reference DRN4786951
9 Mar 2016 Contis Financial Services Limited Not upheldBanking and creditMr B complains that Contis Financial Services Limited will not refund disputed debit card payments on his account.backgroundMr B took an Engage account and debit card, issued by Contis. The disputed transactions were made to an online gambling website. Mr B says he did ... (2 pages)View decision -
Decision Reference DRN-4575277
29 Jul 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4575277 The complaint Mrs W complains that Bank of Scotland plc, trading as Halifax, withdrew her overdraft facility. What happened Mrs W had a Halifax current account with a £200 overdraft facility, which she used to rely on regularly. But in late 2023, she complained that the over... (2 pages)View decision -
Decision Reference DRN4798035
2 Oct 2019 Lloyds Bank PLC Not upheldBanking and creditComplaintMr S complains about Lloyds Bank PLC’s decision to increase his overdraft limit. Background The background to this complaint and my initial conclusions were set out in my provisional decision dated 19 August 2019 - a copy of which is attached and forms part of this decision. In my... (5 pages)View decision -
Decision Reference DRN-4179741
14 Jun 2023 Loans 2 Go Limited UpheldConsumer CreditDRN-4179741 The complaint Mr M complains that Loans 2 Go Limited lent to him when it shouldn’t have. What happened I Issued a provisional decision in May 2023 where I set out a detailed background to this complaint. That decision should be read in conjunction with this as it forms part of ... (3 pages)View decision -
Decision Reference DRN-3774867
10 Nov 2022 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-3774867 The complaint Mr P says HSBC UK Bank Plc (“HSBC”) acted irresponsibly by allowing him a £750 overdraft because the account was mainly used for gambling transactions. What happened One of our adjudicators looked into Mr P’s concerns and didn’t think there was anything within the... (3 pages)View decision -
Decision Reference DRN8550950
31 May 2018 National Westminster Bank Plc Not upheldBanking and creditMr L has complained that he was granted a loan by National Westminster Bank Plc (‘NatWest’) that was unaffordable for him. Mr L is represented in this matter by Ms S.backgroundMr L applied for a £17,500 loan online with NatWest on 4 December 2017. The application wa... (3 pages)View decision -
Decision Reference DRN9840389
6 Jun 2018 Casheuronet UK LLC UpheldBanking and creditMiss L complains that CashEuroNet UK LLC, trading as QuickQuid, (“QQ”), gave her loansthat she couldn’t afford to repay.backgroundMiss L was given 16 loans by QQ between April 2012 and December 2016. The loans haveall been fully repaid, although five of the loans appe... (8 pages)View decision -
Decision Reference DRN-2271669
25 Nov 2020 Loans 2 Go Limited UpheldConsumer CreditDRN-2271669 The complaint Mr K complains that Loans 2 Go Limited lent to him in an irresponsible manner. What happened Mr K was given a single loan by Loans 2 Go. He borrowed £2,000 in September 2014 and agreed to repay the loan in weekly instalments over the following 18 months. The loan ... (3 pages)View decision -
Decision Reference DRN-4299215
15 Aug 2023 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4299215 The complaint Mr S complains that Monzo Bank Ltd (“Monzo”) won’t refund transactions on his current account that he didn’t make or otherwise authorise. What happened At the start of January 2023, Mr S contacted Monzo and disputed all the transactions to a gambling site which we... (3 pages)View decision -
Decision Reference DRN-4798262
23 May 2024 Loans 2 Go Limited UpheldConsumer CreditDRN-4798262 The complaint Mr D has complained that Loans 2 Go Limited (“L2G”) gave him a loan he couldn’t afford to repay. What happened Mr D was advanced one loan of £450 on 19 September 2023, and he was due to make 18 monthly repayments of £92.50. If Mr D repaid the loan in line with the... (4 pages)View decision
