We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4727 results
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Decision Reference DRN-4778347
3 Jun 2024 Sainsbury's Bank Plc Not upheldConsumer CreditDRN-4778347 The complaint Mr P Mr P complains that Sainsbury’s Bank PLC lent to him irresponsibly. What happened Mr P applied for two loans. A brief loan table gives some details. Loan Approved Amount Interest Repayments and term Repaid 1 28 November 2016 £24,000 £5,448.72 74 months at £40... (9 pages)View decision -
Decision Reference DRN6256801
30 May 2018 Everyday Loans Limited UpheldBanking and creditMr L took out a loan in January 2017 with Everyday Loans Limited. He complains that Everyday acted irresponsibly, when it approved this loan. He says it incorrectly assessed that he could afford the loan repayments. He wants Everyday to refund all interest and oth... (2 pages)View decision -
Decision Reference DRN-1140325
30 Jun 2020 Monzo Bank Ltd Not upheldBanking and PaymentsThe complaint Ms F complains that Monzo Bank Limited won’t refund payments that have been made from her account which she says she didn’t authorise. What happened Ms F opened her account with Monzo on 5 May 2019. She had an account with an online casino and started making transactions from... (3 pages)View decision -
Decision Reference DRN9611230
29 Sep 2016 Barclays Bank Plc Not upheldBanking and creditMr I had a student account with Barclays Bank Plc. He complains that it has refused to refund a number of transactions he didn’t make.backgroundMr I disputes a number of payments that were made to a gambling business between 13 April 2016 and 3 May 2016 using his ... (2 pages)View decision -
Decision Reference DRN5289740
17 Jun 2014 The Royal Bank of Scotland Plc Not upheldBanking and creditMr L complains that The Royal Bank of Scotland Plc has not refunded a number of transactions that he says he did not make or authorise, and the bank has also closed his account.backgroundMr L opened an account with RBS in March 2013. He later complained that there were over 15 onlin... (2 pages)View decision -
Decision Reference DRN9552124
26 Mar 2015 Barclays Bank Plc Not upheldBanking and creditMr T complains that Barclays Bank Plc lent him an unsecured loan for £35,000 without checking his financial history. He wants the debt cleared.backgroundMr T applied for an unsecured loan for £35,000 from Barclays. He met the repayments on time for six months but then c... (2 pages)View decision -
Decision Reference DRN8791081
7 Feb 2018 Advancis Limited Not upheldBanking and creditMr K complains that Advancis Limited (Advancis) shouldn’t have approved his guarantor loan. He’s also unhappy with the poor customer service he received – he says Advancis were aggressive in their communications.backgroundIn August 2016 Mr K took out a loan for £7,000 w... (3 pages)View decision -
Decision Reference DRN7432855
14 Sep 2020 Retail Money Market Ltd Not upheldBanking and creditMr S is unhappy with Retail Money Market Ltd (trading as RateSetter). Mr S thinks it acted irresponsibly when it gave him a loan. Mr S said he shouldn’t have been given the loan as it was unaffordable, and he couldn’t pay it back.backgroundMr S borrowed £12,500 and in doing so agreed to re... (2 pages)View decision -
Decision Reference DRN0967613
30 Apr 2021 Harvey & Thompson Limited UpheldBanking and creditMr A complains that Harvey & Thompson Limited continually agreed to accept items for pawn from him over a number of years, despite them knowing about his serious medical conditions and his gambling addiction. Mr A further complains that Harvey & Thompson Limited lent beyond the val... (6 pages)View decision -
Decision Reference DRN5926832
14 Mar 2017 Santander UK Plc Not upheldBanking and creditMr S complains that Santander UK Plc didn’t contact him when his wife carried out a number of transactions from their joint accounts. And if it had, Mr S says he may have been able to prevent some of his loses. backgroundMr S held several joint accounts with his wi... (2 pages)View decision
