We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4727 results
-
Decision Reference DRN1724923
13 Dec 2017 Casheuronet UK LLC UpheldBanking and creditMr B complains that CashEuroNet UK LLC trading as Quick Quid gave him loans that were unaffordable.backgroundMr B took out three loans from Quick Quid between October 2015 and January 2016, and he’s repaid all the borrowing. Here’s a summary of Mr B’s borrowing histor... (3 pages)View decision -
Decision Reference DRN5926832
14 Mar 2017 Santander UK Plc Not upheldBanking and creditMr S complains that Santander UK Plc didn’t contact him when his wife carried out a number of transactions from their joint accounts. And if it had, Mr S says he may have been able to prevent some of his loses. backgroundMr S held several joint accounts with his wi... (2 pages)View decision -
Decision Reference DRN-2966680
5 Oct 2021 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-2966680 The complaint Miss H is unhappy National Westminster Bank Plc (NatWest) didn’t reimburse her after she said she was the victim of fraud. What happened Miss H has disputed over 30 transactions that left her NatWest current account in March 2015, totalling more than £2,500. Miss ... (2 pages)View decision -
Decision Reference DRN0967613
30 Apr 2021 Harvey & Thompson Limited UpheldBanking and creditMr A complains that Harvey & Thompson Limited continually agreed to accept items for pawn from him over a number of years, despite them knowing about his serious medical conditions and his gambling addiction. Mr A further complains that Harvey & Thompson Limited lent beyond the val... (6 pages)View decision -
Decision Reference DRN-3792359
7 Nov 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3792359 The complaint Mr L, who is represented by a third party, complains that Moneybarn No. 1 Limited (“Moneybarn”) irresponsibly granted him a conditional sale agreement he couldn’t afford to repay. What happened In January 2018, Mr L acquired a used car financed by a conditional sa... (2 pages)View decision -
Decision Reference DRN-3162148
2 Mar 2022 Nationwide Building Society Not upheldBanking and PaymentsDRN-3162148 The complaint Mr D complains that Nationwide Building Society (Nationwide) unfairly declined to refund £280 of transactions on his account he says he didn’t authorise. What happened On 2 August 2020, Mr D lost his debit card. He still couldn’t find it the next day, so he cancel... (2 pages)View decision -
Decision Reference DRN3810359
8 Jan 2018 WDFC UK Limited UpheldBanking and creditMr C complains that WDFC UK Limited (trading as Wonga) lent money to him he could not afford to repay.backgroundMr C entered into 28 loans with Wonga between 2011 and 2017. At the time of the loans he says he was borrowing from other short term lenders and had a g... (4 pages)View decision -
Decision Reference DRN-3854140
1 Feb 2023 Santander UK Plc Not upheldBanking and PaymentsDRN-3854140 The complaint Mr L complains Santander UK Plc irresponsibly provided him with two credit cards and limit increases which were unaffordable for him. What happened Santander approved Mr L with two credit cards in November 2010. Card ending 2025 had an initial limit of £3,000 and ... (5 pages)View decision -
Decision Reference DRN-4279790
15 Sep 2023 Barclays Bank UK PLC UpheldConsumer CreditDRN-4279790 The complaint Mr H has complained that Barclays Bank UK PLC acted irresponsibly when it provided him two loans, one in July 2021 and the second one in March 2022. Background Mr H has complained that Barclays acted irresponsibly when it provided him with multiple forms of credit... (4 pages)View decision -
Decision Reference DRN-3282697
28 Feb 2022 Valour Finance Limited UpheldConsumer CreditDRN-3282697 The complaint Miss M complains that Valour Finance Limited (trading as Savvy.co.uk) was irresponsible to lend to her. What happened Miss M borrowed £1,500 from Savvy on 27 May 2021. The loan was due to be repaid by 15 monthly instalments of £200.00 with the last payment due on ... (3 pages)View decision
