We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1286 results
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Decision Reference DRN-5882373
3 Nov 2025 Oodle Financial Services Limited Not upheldConsumer CreditDRN-5882373 The complaint Mr M, through his representative, complains that Oodle Financial Services Limited trading as Oodle Car Finance lent to him irresponsibly by approving for him a vehicle finance agreement which he could not afford to repay. What happened What happened In May 202... (3 pages)View decision -
Decision Reference DRN-5794987
29 Oct 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5794987 The complaint Miss M complains about the quality of a car supplied to her by Moneybarn No.1 Limited (“Moneybarn”). What happened Miss M entered into a conditional sale agreement in February 2024 for the supply of a used car. The car was around six years old when supplied and... (3 pages)View decision -
Decision Reference DRN-5574571
28 Oct 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5574571 The complaint Mr M complains that MONEYBARN NO.1 LIMITED trading as Moneybarn rejected his claim regarding a faulty car. What happened In July 2024 Mr M purchased a car from a merchant at a cost of £5,660. It was some 12 years old and had covered 56,000 miles. It was funded ... (3 pages)View decision -
Decision Reference DRN-5641569
27 Oct 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5641569 The complaint Mr S, through his representative, complains that MONEYBARN NO.1 LIMITED trading as Moneybarn approved a vehicle finance agreement irresponsibly as he could not afford to repay it. What happened On 4 September 2020, Mr S applied to Moneybarn to help him buy a ve... (3 pages)View decision -
Decision Reference DRN-5868169
27 Oct 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5868169 Complaint Mr G complains that Moneybarn No.1 Limited (trading as “Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the agreement was unaffordable and that this created ongoing difficulty as he ended up missing payments to priority credi... (4 pages)View decision -
Decision Reference DRN-5802250
24 Oct 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5802250 Complaint Mr D complains that Moneybarn No.1 Limited (trading as “Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the agreement was unaffordable and that this created ongoing difficulty as he ended up missing payments to priority cred... (5 pages)View decision -
Decision Reference DRN-5532775
22 Oct 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5532775 Complaint Mr M complains that Moneybarn No.1 Limited (trading as “Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the agreement was unaffordable and that this created ongoing difficulty as he ended up missing payments to priority credi... (4 pages)View decision -
Decision Reference DRN-5672936
21 Oct 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5672936 The complaint Miss C complains that MONEYBARN NO.1 LIMITED (Moneybarn) lent to her irresponsibly. What happened In June 2022, Miss C entered into a finance agreement with Moneybarn as shown below, to buy a car. Date Amount of credit Term Monthly paymentTotal repayable 13... (3 pages)View decision -
Decision Reference DRN-5878009
20 Oct 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5878009 The complaint Miss D and Mr S complain that a conditional sale agreement with Moneybarn No. 1 Limited, under which a car was supplied to them, was unaffordable for them and that the lending was irresponsible. They’re being represented in their complaint by a legal adviser. W... (3 pages)View decision -
Decision Reference DRN-5743977
20 Oct 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5743977 Complaint Mr C complains that Moneybarn No.1 Limited (trading as “Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the proper checks weren’t carried out and he was provided with finance that was unaffordable. Background In January 2029... (3 pages)View decision
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