We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1128 results
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Decision Reference DRN-5522778
22 May 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5522778 The complaint Mrs W complains through a representative that Moneybarn No.1 Limited trading as Moneybarn (“Moneybarn”) gave her a loan without carrying out the correct checks. Had it made better checks it would’ve seen the agreement wasn’t affordable. What happened In August... (3 pages)View decision -
Decision Reference DRN-5484709
21 May 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5484709 The complaint Mr W is unhappy that a car supplied to him under a conditional sale agreement with Moneybarn No. 1 Limited (Moneybarn) was of an unsatisfactory quality. What happened In June 2024 Mr W was supplied with a used car through a conditional sale agreement with Money... (3 pages)View decision -
Decision Reference DRN-5317388
19 May 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5317388 The complaint Mr M, who is represented by a third party, complains that Moneybarn No.1 Limited (“Moneybarn”) irresponsibly granted him a conditional sale agreement he couldn’t afford to repay. What happened In March 2023, Mr M acquired a used car financed by a conditional s... (3 pages)View decision -
Decision Reference DRN-5473979
19 May 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5473979 Complaint Mr G complains that Moneybarn No.1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the proper checks weren’t carried out and he was provided with finance that was unaffordable. Background In April 2020, Moneybarn p... (3 pages)View decision -
Decision Reference DRN-5560359
16 May 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5560359 Complaint Mr H complains that Moneybarn No.1 Limited (trading “Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the agreement was unaffordable and that this caused ongoing financial difficulty. Background In March 2017, Moneybarn provi... (5 pages)View decision -
Decision Reference DRN-5463848
15 May 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5463848 The complaint Mr C complains through a third-party representative that Moneybarn No.1 Limited irresponsibly provided credit to him to acquire a car. Mr C says he couldn’t afford the borrowing and shouldn’t have been granted the credit. What happened Mr C took out a car fina... (3 pages)View decision -
Decision Reference DRN-5524675
12 May 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5524675 The complaint Mr W says Moneybarn No. 1 Limited, trading as Moneybarn (‘Moneybarn’), irresponsibly lent to him. He says it didn’t take reasonable steps to ensure he could afford the repayments towards a conditional sale agreement he entered into to purchase a car. Mr W’s co... (4 pages)View decision -
Decision Reference DRN-5370786
8 May 2025 Zuto Limited Not upheldConsumer CreditDRN-5370786 The complaint Miss E complains that she was misinformed by Zuto Limited when brokering a finance agreement for a car. What happened In May 2024 Miss E applied for car finance with Zuto. She requested a finance agreement with no deposit. On 11 May 2024 Zuto submitted a quote ... (3 pages)View decision -
Decision Reference DRN-5509858
6 May 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5509858 Complaint Mrs T complains that Moneybarn No.1 Limited (“Moneybarn”) unfairly entered into conditional sale agreement with her. She’s said that the proper checks weren’t carried out which led to her being provided with finance that was unaffordable and this led to further deb... (5 pages)View decision -
Decision Reference DRN-5040441
2 May 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5040441 The complaint Mr L complains about the quality of a used car he acquired through a conditional sale agreement with Moneybarn No. 1 Limited (‘Moneybarn’). Mr L says that he has had problems with the car from the start and he would like to return it. What happened Mr L’s comp... (4 pages)View decision
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