We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1382 results
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Decision Reference DRN-5936338
17 Feb 2026 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5936338 The complaint Mr D complains that MONEYBARN NO.1 LIMITED (“Moneybarn”) have wrongly marked his finance agreement as defaulted and wrongly repossessed the car from him. What happened Mr D entered into a conditional sale agreement with Moneybarn in February 2020 for the supply... (3 pages)View decision -
Decision Reference DRN-6153649
13 Feb 2026 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-6153649 The complaint Mr A has complained about the quality of a car provided on finance by Moneybarn No.1 Limited. What happened Both parties are familiar with the events, so I’ll briefly summarise them here. Moneybarn supplied Mr A with a used car on a conditional sale agreement ... (4 pages)View decision -
Decision Reference DRN-5989194
13 Feb 2026 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5989194 The complaint Miss W is unhappy with the way she was treated when the car supplied to her under a conditional sale agreement with Moneybarn No.1 Limited trading as Moneybarn (“Moneybarn”) was taken back and sold at auction. When I refer to what Miss W has said and what Mone... (3 pages)View decision -
Decision Reference DRN-5973732
13 Feb 2026 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5973732 The complaint Mr G complains that MONEYBARN NO.1 LIMITED (“Moneybarn”) carrying out sufficient affordability checks and had better checks been made it would’ve discovered Mr G was having financial difficulties. Mr G also says that he was having mental health difficulties at... (5 pages)View decision -
Decision Reference DRN-6146404
13 Feb 2026 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-6146404 The complaint Mr M complains about the quality of a used car he acquired through a conditional sale agreement with MONEYBARN NO.1 LIMITED trading as (‘Moneybarn’). Mr M says that he has had a significant number of problems with the vehicle and it is not fit for purpose. He w... (5 pages)View decision -
Decision Reference DRN-5939133
10 Feb 2026 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5939133 The complaint Mr B is unhappy that a car supplied to him under a conditional sale agreement with Moneybarn No.1 Limited was of an unsatisfactory quality. He is also unhappy with the amount he’s being asked to pay, now that the car has been handed back. What happened In Augu... (3 pages)View decision -
Decision Reference DRN-6134074
9 Feb 2026 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-6134074 The complaint With the help of a professional representative (PR) Mr R complains that Moneybarn No.1 Limited trading as Moneybarn lent to him irresponsibly. For ease, I’ll refer mainly to the actions of the PR as being those of Mr R. What happened On 24 January 2019, Mr R ap... (5 pages)View decision -
Decision Reference DRN-6065306
9 Feb 2026 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-6065306 Complaint Mr M complains that Moneybarn No.1 Limited (trading as “Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the proper checks weren’t carried out and he was provided with finance that was unaffordable. Background In August 2022,... (3 pages)View decision -
Decision Reference DRN-6118658
4 Feb 2026 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-6118658 The complaint Mr A is unhappy that a car supplied to him under a conditional sale agreement with Moneybarn No.1 Ltd was of an unsatisfactory quality. What happened Mr A is unhappy that a car supplied to him under a conditional sale agreement with Moneybarn No.1 Ltd was of a... (3 pages)View decision -
Decision Reference DRN-6079835
3 Feb 2026 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-6079835 Complaint Ms O complains that Moneybarn No.1 Ltd (trading as “Moneybarn”) unfairly entered into a conditional-sale agreement with her. She’s said the agreement was unaffordable for her. Background In March 2023, Moneybarn provided Ms O with finance for a used car. The cash ... (3 pages)View decision
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