We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1285 results
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Decision Reference DRN-5601457
14 Oct 2025 MONEYBARN NO.1 LIMITED UpheldConsumer CreditDRN-5601457 The complaint Mr C complains that Moneybarn No.1 Limited loaded a CIFAS fraud marker against his name. What happened As both parties are familiar with the circumstances of this complaint, I’ve summarised them briefly below. Moneybarn supplied Mr C with a used vehicle on a ... (4 pages)View decision -
Decision Reference DRN-5646490
13 Oct 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5646490 Complaint Mr G complains that Moneybarn No.1 Limited (trading as “Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the proper checks weren’t carried out and he was provided with finance that was unaffordable. Background In July 2021, M... (3 pages)View decision -
Decision Reference DRN-5635651
10 Oct 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5635651 The complaint Mrs B complains MONEYBARN NO.1 LIMITED (Moneybarn) irresponsibly lent because it entered into a car finance agreement with her without carrying out reasonable and proportionate checks to ensure the lending was affordable. What happened Mrs B entered into a con... (4 pages)View decision -
Decision Reference DRN-5498099
9 Oct 2025 MONEYBARN NO.1 LIMITED UpheldConsumer CreditDRN-5498099 The complaint Miss P complains about a car supplied to her using a conditional sale agreement taken out with Moneybarn No.1 Limited (“Moneybarn”). What happened In May 2024, Miss P acquired a used car using a conditional sale agreement with Moneybarn. The car was around six... (4 pages)View decision -
Decision Reference DRN-5670011
7 Oct 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5670011 The complaint Mr L has complained about the quality of a car provided on finance by Moneybarn No.1 Limited. What happened Both parties are familiar with the events, so I’ll briefly summarise them here. Moneybarn supplied Mr L with a used car on a conditional sale agreement... (4 pages)View decision -
Decision Reference DRN-5822371
7 Oct 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5822371 Complaint Mrs T complains that Moneybarn No.1 Limited (“Moneybarn”) unfairly entered into conditional sale agreement with her. She’s said that the proper checks weren’t carried out which led to her being provided with finance that was unaffordable and this led to a worsening... (5 pages)View decision -
Decision Reference DRN-5736276
6 Oct 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5736276 The complaint Miss C has complained about the quality of a car she acquired using finance from Moneybarn No. 1 Limited. What happened On 30 October 2024, Miss C took out a finance agreement with Moneybarn for a used car. It was nine years old, with around 100,000 miles on th... (3 pages)View decision -
Decision Reference DRN-5859626
3 Oct 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5859626 The complaint Mr L complained about the quality of a car provided on finance by Moneybarn No.1 Limited. What happened Moneybarn supplied Mr L with a used car on a conditional sale agreement in September 2024. The cash price of the car was around £9,000 and it had covered ar... (4 pages)View decision -
Decision Reference DRN-5795552
3 Oct 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5795552 The complaint Mr P complains about how MONEYBARN NO.1 LIMITED trading as Moneybarn (“Moneybarn”) dealt with the settlement of his loan agreement. What happened The background to this complaint is well-known to both parties, so I will only summarise the main points. In Octobe... (2 pages)View decision -
Decision Reference DRN-5856304
2 Oct 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5856304 Complaint Mr C complains that Moneybarn No.1 Limited (trading as “Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said the payments to this agreement were unaffordable and so he shouldn’t have been accepted for it. Background In January 2019, M... (5 pages)View decision
