We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1126 results
-
Decision Reference DRN-5472653
24 Apr 2025 Moneybarn Limited Not upheldConsumer CreditDRN-5472653 The complaint Miss K is complaining that Moneybarn No. 1 Limited mis-sold her a conditional sale agreement. What happened In January 2021, Miss K entered into a conditional sale agreement with Moneybarn to finance the purchase of a car. The cash price of the car was £5,500, ... (4 pages)View decision -
Decision Reference DRN-5488756
24 Apr 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5488756 The complaint Mr J complains that Moneybarn No.1 Limited trading as Moneybarn (“Moneybarn”) lent to him without carrying out sufficient checks into his financial circumstances. What happened In October 2019, Moneybarn provided Mr J with a conditional sale agreement for a us... (5 pages)View decision -
Decision Reference DRN-5204490
14 Apr 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5204490 Complaint This complaint is being made against Moneybarn No.1 Limited (“Moneybarn”) by the estate of Mr P. For the sake of clarity I will refer to the estate of Mr P as “the estate” in this final decision. The estate has complained that Moneybarn unfairly entered into condi... (5 pages)View decision -
Decision Reference DRN-5468609
8 Apr 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5468609 The complaint Miss N is unhappy that a car supplied to her under a conditional sale agreement with Moneybarn No. 1 Limited (Moneybarn) was of an unsatisfactory quality. When I refer to what Miss N has said and what Moneybarn has said, it should also be taken to include thin... (4 pages)View decision -
Decision Reference DRN-5044128
8 Apr 2025 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5044128 The complaint Mr W complains about the quality of a car supplied to him on finance by Moneybarn No. 1 Limited trading as Moneybarn (‘MB’). What happened The parties are familiar with the background details of this complaint – so I will briefly summarise them here. It reflect... (3 pages)View decision -
Decision Reference DRN-5260875
8 Apr 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5260875 The complaint Mr W complains about the quality of a motorbike he has been funding through an agreement with Moneybarn No. 1 Limited (Moneybarn). What happened Mr W took receipt of a used motorbike in September 2023. He funded the deal through a conditional sale agreement wit... (2 pages)View decision -
Decision Reference DRN-5244061
8 Apr 2025 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5244061 The complaint Mr R complains about the quality of a car he has been financing through an agreement with Moneybarn No. 1 Limited trading as Moneybarn. What happened Mr R took receipt of a used car in November 2023. He financed the deal through a conditional sale agreement wit... (3 pages)View decision -
Decision Reference DRN-5397697
4 Apr 2025 Advantage Finance Ltd Not upheldConsumer CreditDRN-5397697 The complaint Mr B, who is represented by a third party, complains that Advantage Finance Limited (‘Advantage’) irresponsibly granted him a hire purchase agreement he couldn’t afford to repay. What happened In July 2017, Mr B acquired a used car financed by a hire purchase ... (4 pages)View decision -
Decision Reference DRN-5458868
4 Apr 2025 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5458868 The complaint Mr B complains about a car acquired through a Conditional Sale agreement with Moneybarn No. 1 Limited (‘Moneybarn’). Mr B has said the engine management light has appeared multiple times, he’s had multiple issues over a number of months and says the car isn’t ... (5 pages)View decision -
Decision Reference DRN-5449404
4 Apr 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5449404 The complaint Ms C, who is represented by a third party, complains that Moneybarn No.1 Limited, trading as Moneybarn (‘Moneybarn’) irresponsibly granted her a conditional sale agreement she couldn’t afford to repay. What happened In November 2015, Ms C acquired a used car f... (5 pages)View decision
