We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1382 results
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Decision Reference DRN-6100134
3 Feb 2026 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-6100134 The complaint With the help of a professional representative (PR) Mrs B and Mr I complain that Moneybarn No.1 Limited trading as Moneybarn lent to them irresponsibly. For ease I’ll mainly refer to the actions of the PR as being those of Mrs B and Mr I. What happened On 24 De... (4 pages)View decision -
Decision Reference DRN-5927562
30 Jan 2026 Secure Trust Bank Public Limited Company Not upheldConsumer CreditDRN-5927562 The complaint Mr G complains that Secure Trust Bank Public Limited Company trading as Moneyway (Moneyway) lent to him irresponsibly. What happened Mr G took out a motor finance agreement for £9,000 over 52 months with Moneyway, in February 2017. The monthly repayments were ... (4 pages)View decision -
Decision Reference DRN-6020861
28 Jan 2026 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-6020861 The complaint Mrs M, who is represented by Mr M, complains that MONEYBARN NO.1 LIMITED trading as Moneybarn refused to let her reject a faulty car. I will refer to Mrs M throughout this decision rather than Mr M since she is the eligible complainant. What happened In Decembe... (3 pages)View decision -
Decision Reference DRN-6106107
28 Jan 2026 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-6106107 The complaint Ms S complains that the car she acquired through MONEYBARN NO.1 LIMITED wasn’t of satisfactory quality. She wants Moneybarn to cover the cost of repairs or accept her rejection of the car. What happened Ms S entered into a conditional sale agreement in July 202... (3 pages)View decision -
Decision Reference DRN-6111434
28 Jan 2026 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-6111434 The complaint Mr E complains about a car supplied under a conditional sale agreement, provided by MONEYBARN NO.1 LIMITED. What happened Around August 2024 Mr E acquired a used car under a conditional sale agreement with Moneybarn. The car is listed with a cash price of £8,7... (5 pages)View decision -
Decision Reference DRN-5987258
28 Jan 2026 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5987258 The complaint Mr W doesn’t feel MONEYBARN NO.1 LIMITED trading as Moneybarn, have adequately compensated him for the distress and inconvenience he’s been caused. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a br... (2 pages)View decision -
Decision Reference DRN-6110635
28 Jan 2026 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-6110635 The complaint Mr G complains that MONEYBARN NO.1 LIMITED (Moneybarn) failed to carry out good and proper affordability checks prior to lending to him, adding that he was in a debt management plan (DMP) at the time of taking out the finance. What happened In March 2020, Mr G ... (6 pages)View decision -
Decision Reference DRN-6097445
26 Jan 2026 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-6097445 The complaint MONEYBARN NO.1 LIMITED trading as Moneybarn (Moneybarn) provided Mrs G with a Conditional Sale Agreement (CSA) to acquire a used car in 2018. The cash price of the car was £7,640, with Mrs G paying a deposit of £660 and the remaining £6,980 provided as credit. ... (2 pages)View decision -
Decision Reference DRN-6051874
23 Jan 2026 MONEYBARN NO.1 LIMITED UpheldConsumer CreditDRN-6051874 The complaint Mr R complains about the quality of a used car he acquired through a conditional sale agreement with MONEYBARN NO.1 LIMITED (‘Moneybarn’). Mr R says the car isn’t of satisfactory quality and in his initial complaint he said he wanted the car repaired at no cost... (4 pages)View decision -
Decision Reference DRN-5938764
22 Jan 2026 MONEYBARN NO.1 LIMITED UpheldConsumer CreditDRN-5938764 The complaint Mr S is complaining about Moneybarn No.1 Limited (Moneybarn). He says they acted irresponsibly in lending to him as the finance agreement was unaffordable. What happened In December 2019, Mr S entered into a conditional sale agreement with Moneybarn to finance ... (3 pages)View decision