We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1382 results
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Decision Reference DRN-5868169
27 Oct 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5868169 Complaint Mr G complains that Moneybarn No.1 Limited (trading as “Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the agreement was unaffordable and that this created ongoing difficulty as he ended up missing payments to priority credi... (4 pages)View decision -
Decision Reference DRN-5802250
24 Oct 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5802250 Complaint Mr D complains that Moneybarn No.1 Limited (trading as “Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the agreement was unaffordable and that this created ongoing difficulty as he ended up missing payments to priority cred... (5 pages)View decision -
Decision Reference DRN-5532775
22 Oct 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5532775 Complaint Mr M complains that Moneybarn No.1 Limited (trading as “Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the agreement was unaffordable and that this created ongoing difficulty as he ended up missing payments to priority credi... (4 pages)View decision -
Decision Reference DRN-5672936
21 Oct 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5672936 The complaint Miss C complains that MONEYBARN NO.1 LIMITED (Moneybarn) lent to her irresponsibly. What happened In June 2022, Miss C entered into a finance agreement with Moneybarn as shown below, to buy a car. Date Amount of credit Term Monthly paymentTotal repayable 13... (3 pages)View decision -
Decision Reference DRN-5878009
20 Oct 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5878009 The complaint Miss D and Mr S complain that a conditional sale agreement with Moneybarn No. 1 Limited, under which a car was supplied to them, was unaffordable for them and that the lending was irresponsible. They’re being represented in their complaint by a legal adviser. W... (3 pages)View decision -
Decision Reference DRN-5743977
20 Oct 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5743977 Complaint Mr C complains that Moneybarn No.1 Limited (trading as “Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the proper checks weren’t carried out and he was provided with finance that was unaffordable. Background In January 2029... (3 pages)View decision -
Decision Reference DRN-5580908
14 Oct 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5580908 The complaint Mrs P, who is represented by a third party, complains that Moneybarn No.1 Limited (“Moneybarn”) irresponsibly granted her a conditional sale agreement she couldn’t afford to repay. What happened In August 2021, Mrs P acquired a used car financed by a condition... (2 pages)View decision -
Decision Reference DRN-5601457
14 Oct 2025 MONEYBARN NO.1 LIMITED UpheldConsumer CreditDRN-5601457 The complaint Mr C complains that Moneybarn No.1 Limited loaded a CIFAS fraud marker against his name. What happened As both parties are familiar with the circumstances of this complaint, I’ve summarised them briefly below. Moneybarn supplied Mr C with a used vehicle on a ... (4 pages)View decision -
Decision Reference DRN-5646490
13 Oct 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5646490 Complaint Mr G complains that Moneybarn No.1 Limited (trading as “Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the proper checks weren’t carried out and he was provided with finance that was unaffordable. Background In July 2021, M... (3 pages)View decision -
Decision Reference DRN-5635651
10 Oct 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5635651 The complaint Mrs B complains MONEYBARN NO.1 LIMITED (Moneybarn) irresponsibly lent because it entered into a car finance agreement with her without carrying out reasonable and proportionate checks to ensure the lending was affordable. What happened Mrs B entered into a con... (4 pages)View decision