We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1287 results
-
Decision Reference DRN-5574650
30 Jul 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5574650 The complaint Mr M says Moneybarn No. 1 Limited trading as Moneybarn (‘Moneybarn’), irresponsibly lent to him. He says that it didn’t take reasonable steps to ensure he could afford the repayments towards a conditional sale agreement to purchase a car. He says the lending wa... (4 pages)View decision -
Decision Reference DRN-5723601
30 Jul 2025 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5723601 The complaint Mr S is unhappy that a car supplied to him under a conditional sale agreement with Moneybarn No.1 Limited was of an unsatisfactory quality. What happened In April 2024, Mr S was supplied with a used car through a conditional sale agreement with Moneybarn. he p... (6 pages)View decision -
Decision Reference DRN-5716391
30 Jul 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5716391 The complaint Mr A is unhappy with how Moneybarn No. 1 Limited treated him when he got into financial difficulty in relation to a conditional sale agreement taken to finance a car. What happened In March 2024 Mr A was supplied with a used car through a conditional sale agree... (4 pages)View decision -
Decision Reference DRN-5375794
30 Jul 2025 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5375794 The complaint Mr C, through his representative, complained that Moneybarn No. 1 Limited trading as Moneybarn lent to him by agreeing to extend finance to purchase a car in April 2019 when he could not afford it. What happened Mr C applied to Moneybarn for car finance in late... (4 pages)View decision -
Decision Reference DRN-5365711
29 Jul 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5365711 The complaint Mrs P complains Moneybarn No.1 Limited (Moneybarn) acted irresponsibly by agreeing a conditional sale agreement she couldn’t afford to repay. What happened The facts of this case are familiar to both parties, so I won’t repeat them again in detail here. Instea... (5 pages)View decision -
Decision Reference DRN-5239942
29 Jul 2025 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5239942 The complaint Mr R complains about the quality of a used car he acquired through a conditional sale agreement with Moneybarn No. 1 Limited (‘Moneybarn’). Mr R says that the car developed faults very soon after he acquired it and he would like it repaired. What happened Mr R... (4 pages)View decision -
Decision Reference DRN-5285948
28 Jul 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5285948 The complaint Mr C complains that a car that was supplied to him under a conditional sale agreement with Moneybarn No. 1 Limited wasn’t of satisfactory quality. What happened A used car was supplied to Mr C under a conditional sale agreement with Moneybarn that he electronic... (2 pages)View decision -
Decision Reference DRN-5568211
26 Jul 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5568211 The complaint Ms H complains Moneybarn No.1 Limited (Moneybarn) irresponsibly lent to her when it entered into a car finance agreement because it didn’t carry out reasonable and proportionate checks to ensure the lending was affordable. What happened Ms H took out a conditi... (5 pages)View decision -
Decision Reference DRN-5711947
25 Jul 2025 Stellantis Financial Services UK Limited Not upheldConsumer CreditDRN-5711947 The complaint Mr M1 and Mr M2 say Stellantis Financial Services UK Limited trading as Vauxhall Finance (‘Stellantis’), irresponsibly lent to them. They say that it didn’t take reasonable steps to ensure that, Mr M2 primarily, could afford the repayments towards a conditional... (5 pages)View decision -
Decision Reference DRN-5668129
24 Jul 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5668129 The complaint Mr J is unhappy that a van supplied to him under a conditional sale agreement with Moneybarn No.1 Limited was of an unsatisfactory quality. What happened In November 2023, Mr J was supplied with a used commercial vehicle, a van, through a conditional sale agre... (3 pages)View decision
