We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1102 results
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Decision Reference DRN-5063478
8 Oct 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5063478 Complaint Mr E has complained about the quality of a car that Moneybarn No.1 Limited (“Moneybarn”) supplied to him through a conditional sale agreement. Background In December 2023, Moneybarn provided Mr E with finance for a used car. The car was seven and a half years old ... (5 pages)View decision -
Decision Reference DRN-4613337
7 Oct 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4613337 The complaint Mr S complains about the amount of interest Moneybarn No.1 Limited (“Moneybarn”) has charged on his finance agreement. What happened In October 2019, Mr S entered into a conditional sale agreement with Moneybarn to purchase a car. Mr S complained to Moneybarn... (2 pages)View decision -
Decision Reference DRN-5031683
7 Oct 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5031683 Complaint Mr T complains that Moneybarn No.1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the proper checks weren’t carried out and he was provided with finance that was unaffordable. Background In January 2019, Moneybarn... (3 pages)View decision -
Decision Reference DRN-5037835
3 Oct 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5037835 The complaint Mrs J complains that Moneybarn No. 1 Limited trading as Moneybarn didn’t check whether she could sustain the repayments when they agreed to lend to her. In bringing her complaint Mrs J is represented by a third party. For ease of reading I will only refer to Mr... (4 pages)View decision -
Decision Reference DRN-5050038
1 Oct 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5050038 Complaint Mr E complains that Moneybarn No.1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the proper checks weren’t carried out and he was provided with finance that was unaffordable. Background Mr E also complained about... (3 pages)View decision -
Decision Reference DRN-5042343
30 Sep 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5042343 The complaint Miss A complains that Moneybarn No.1 Limited (Moneybarn) irresponsibly granted her a conditional sale agreement that she couldn’t afford to repay. Miss A has also complained about the delays in Moneybarn making its offer. What happened In June 2022 Miss A acqu... (3 pages)View decision -
Decision Reference DRN-5035955
30 Sep 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5035955 The complaint Mr E complains that Moneybarn No.1 Limited (Moneybarn) irresponsibly granted him a conditional sale agreement that he couldn’t afford to repay. What happened In August 2018 Mr E acquired a vehicle financed by a conditional sale agreement from Moneybarn. Mr E w... (4 pages)View decision -
Decision Reference DRN-4717996
25 Sep 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4717996 The complaint Mr C is unhappy that a minibus supplied to him under a conditional sale agreement with Moneybarn No.1 Limited was of an unsatisfactory quality. What happened On 24 June 2023, Mr C was supplied with a used minibus through a conditional sale agreement with Money... (4 pages)View decision -
Decision Reference DRN-5019276
25 Sep 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5019276 The complaint Miss C complains that a car acquired under a conditional sale agreement with Moneybarn No.1 Limited trading as Moneybarn wasn’t of satisfactory quality when it was supplied to her. What happened In April 2023, Miss C acquired a used car from a dealership. She ... (3 pages)View decision -
Decision Reference DRN-4980207
23 Sep 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4980207 Complaint Mr W complains that Moneybarn No.1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the proper checks weren’t carried out and he was provided with finance that was unaffordable. Background In December 2018, Moneybar... (3 pages)View decision
