We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1114 results
-
Decision Reference DRN6671415
7 Jun 2017 Moneybarn Limited UpheldBanking and creditMrs H complains that the car she acquired from Moneybarn Limited was faulty.backgroundMrs H says she acquired a used car in early 2016. The finance was arranged by a brokerwho placed the arrangements with Moneybarn. She collected the car in February 2016 andsaid it broke ... (4 pages)View decision -
Decision Reference DRN5858336
6 Jun 2017 Moneybarn No. 1 Limited Not upheldBanking and creditMr T complains that Moneybarn No 1 Ltd supplied a used car under a conditional sale agreement that wasn’t as described or of satisfactory quality. backgroundMr T got this car in June 2016. He had a number of problems and took it back to the dealer who couldn’t find ... (3 pages)View decision -
Decision Reference DRN5920027
5 Jun 2017 Moneybarn No. 1 Limited Not upheldBanking and creditMr H complains that a car that was supplied to him under a conditional sale agreement with Moneybarn No. 1 Limited wasn’t of satisfactory quality.backgroundA used car was supplied to Mr H under a conditional sale agreement with Moneybarn which he signed in February ... (2 pages)View decision -
Decision Reference DRN3263235
31 May 2017 Moneybarn Vehicle Finance Ltd Not upheldBanking and creditMr T complains about problems he’s experienced with a used car he bought with finance from Moneybarn Vehicle Finance Ltd.backgroundMr T bought the car in April 2016. He later complained to MVF about the problems he was experiencing with it. And, being unhappy with its ... (2 pages)View decision -
Decision Reference DRN3712222
31 May 2017 Moneybarn Limited Not upheldBanking and creditMr N complains that Moneybarn Limited is unfairly pursuing him for a loss when it sold his car at auction without giving him the opportunity to repair any defects first.backgroundMr N voluntarily ended his car finance agreement half way through its term.Moneybarn l... (2 pages)View decision -
Decision Reference DRN6238189
22 May 2017 Moneybarn No. 1 Limited Not upheldBanking and creditMr E complains that the used car he bought with finance from Moneybarn No. 1 Limited isn’t of satisfactory quality.backgroundMr E bought the car in May 2016. He later complained to Moneybarn about the problems he was experiencing with it. And, being unhappy with i... (2 pages)View decision -
Decision Reference DRN2910725
11 May 2017 Moneybarn No. 1 Limited UpheldBanking and creditMr R complains that a car he acquired through a conditional sale agreement withMoneybarn No.1 Limited (“MNL”) wasn’t fit for purpose. He wants to reject the car andunwind the finance agreement.background Mr R entered into a conditional sale agreement with MNL in late... (5 pages)View decision -
Decision Reference DRN8989486
9 May 2017 Secure Trust Bank Plc Not upheldBanking and creditMrs J and Mr M complain that Secure Trust Bank Plc (trading as “Moneyway”) has not treated them fairly in that it took an extra payment of £200 from their account which they say it was not entitled to do. They would like Moneyway to refund the money. backgroundMrs... (2 pages)View decision -
Decision Reference DRN4778730
4 May 2017 Moneybarn No. 1 Limited Not upheldBanking and creditMs B complains that the car she acquired through a conditional sale agreement with Moneybarn No. 1 Limited (“Moneybarn”) wasn’t of satisfactory quality. She wants a replacement vehicle.backgroundMs B took out a conditional sale agreement with Moneybarn in March 2016. She u... (3 pages)View decision -
Decision Reference DRN5046768
4 May 2017 Moneybarn No. 1 Limited Not upheldBanking and creditMr S acquired a used car in mid October 2016, by means of a conditional sale agreement with Moneybarn No. 1 Limited. He complains that Moneybarn terminated his agreement in late January 2017. He wants Moneybarn to allow him to continue with his agreement, and to remo... (3 pages)View decision
