We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1105 results
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Decision Reference DRN4588683
16 Dec 2016 Moneybarn Limited Not upheldBanking and creditMr and Mrs P acquired a used car in September 2015, by means of a conditional sale agreement with Moneybarn Limited. They say that they have experienced a number of problems with their car, which was mis-sold to them as fit for purpose. They also say the car was adve... (3 pages)View decision -
Decision Reference DRN0905241
12 Dec 2016 Moneybarn No. 1 Limited UpheldBanking and creditMr J is unhappy with the quality of a van Moneybarn No. 1 Limited (Moneybarn) supplied under a conditional sale agreement. backgroundIn March Mr J took out his agreement. The following month he got in touch with Moneybarn to say the van had broken down and he wanted to... (3 pages)View decision -
Decision Reference DRN2734556
6 Dec 2016 Moneybarn No. 1 Limited UpheldBanking and creditMs K complains that a car she bought through a Conditional Sale Agreement with Moneybarn No. 1 Limited (Moneybarn) wasn’t fit for purpose. She wants to reject the car, and cancel her agreement.backgroundMs K bought a three year old car in February 2016. She says when ... (2 pages)View decision -
Decision Reference DRN2484728
1 Dec 2016 Moneybarn No. 1 Limited UpheldBanking and creditMrs M complains that Moneybarn No. 1 Limited wouldn’t let her change the date that she paid her direct debit direct. Mrs M’s husband helped her with her complaint. backgroundMrs M took finance out for a car with Moneybarn No. 1 Limited. She is unhappy that Moneybarn r... (3 pages)View decision -
Decision Reference DRN7296191
30 Nov 2016 Moneybarn Limited Not upheldBanking and creditMr S complains that the car he bought with finance from Moneybarn Limited isn’t of satisfactory quality.backgroundMr S bought the car in March 2016. He later complained to Moneybarn about problems he was having with it.Being unhappy with Moneybarn’s response to his com... (2 pages)View decision -
Decision Reference DRN9925248
22 Nov 2016 Moneybarn No. 1 Limited Not upheldBanking and creditMr W acquired a used car in December 2015, by means of a conditional sale agreement with Moneybarn No. 1 Limited. He complains that the car was not fit for purpose at the point of sale. He says the car broke down three months after delivery, and requires a repair ... (4 pages)View decision -
Decision Reference DRN6406427
17 Nov 2016 Moneybarn Vehicle Finance Ltd Not upheldBanking and creditMr S complains that the vehicle he acquired through a conditional sale agreement with Moneybarn Vehicle Finance Ltd (the business) was not of satisfactory quality.backgroundMr S entered into a conditional sale agreement with the business in February 2016 to acquire a us... (3 pages)View decision -
Decision Reference DRN8675035
9 Nov 2016 Lloyds Bank PLC Not upheldInvestment and pensionsMrs G and the estate of Mr G complain Lloyds Bank PLC wrongly advised them to invest £7,000 each in a risk-based investment ISA in 1999.backgroundAt the time of advice Mr and Mrs G were retired and living off their pensions. They had £90,000 on deposit and £76,000 ... (2 pages)View decision -
Decision Reference DRN3475755
25 Oct 2016 Moneybarn Limited UpheldBanking and creditMr M, represented by Mrs M, complains that the car he acquired through a conditional sale agreement with Moneybarn Limited was not of satisfactory quality.backgroundMr M entered into a conditional sale agreement with Moneybarn in March 2016 to acquire a car. The car was ju... (3 pages)View decision -
Decision Reference DRN1518226
24 Oct 2016 Moneybarn No. 1 Limited Not upheldBanking and creditMr T complains that Moneybarn No. 1 Limited has wrongly charged him a late fee on his account.backgroundMr T missed a payment on his agreement for May 2016. Moneybarn applied an £18 late fee in line with its terms and conditions. Mr T called Moneybarn to explain tha... (2 pages)View decision
