We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1382 results
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Decision Reference DRN-5498099
9 Oct 2025 MONEYBARN NO.1 LIMITED UpheldConsumer CreditDRN-5498099 The complaint Miss P complains about a car supplied to her using a conditional sale agreement taken out with Moneybarn No.1 Limited (“Moneybarn”). What happened In May 2024, Miss P acquired a used car using a conditional sale agreement with Moneybarn. The car was around six... (4 pages)View decision -
Decision Reference DRN-5670011
7 Oct 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5670011 The complaint Mr L has complained about the quality of a car provided on finance by Moneybarn No.1 Limited. What happened Both parties are familiar with the events, so I’ll briefly summarise them here. Moneybarn supplied Mr L with a used car on a conditional sale agreement... (4 pages)View decision -
Decision Reference DRN-5822371
7 Oct 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5822371 Complaint Mrs T complains that Moneybarn No.1 Limited (“Moneybarn”) unfairly entered into conditional sale agreement with her. She’s said that the proper checks weren’t carried out which led to her being provided with finance that was unaffordable and this led to a worsening... (5 pages)View decision -
Decision Reference DRN-5736276
6 Oct 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5736276 The complaint Miss C has complained about the quality of a car she acquired using finance from Moneybarn No. 1 Limited. What happened On 30 October 2024, Miss C took out a finance agreement with Moneybarn for a used car. It was nine years old, with around 100,000 miles on th... (3 pages)View decision -
Decision Reference DRN-5859626
3 Oct 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5859626 The complaint Mr L complained about the quality of a car provided on finance by Moneybarn No.1 Limited. What happened Moneybarn supplied Mr L with a used car on a conditional sale agreement in September 2024. The cash price of the car was around £9,000 and it had covered ar... (4 pages)View decision -
Decision Reference DRN-5795552
3 Oct 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5795552 The complaint Mr P complains about how MONEYBARN NO.1 LIMITED trading as Moneybarn (“Moneybarn”) dealt with the settlement of his loan agreement. What happened The background to this complaint is well-known to both parties, so I will only summarise the main points. In Octobe... (2 pages)View decision -
Decision Reference DRN-5856304
2 Oct 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5856304 Complaint Mr C complains that Moneybarn No.1 Limited (trading as “Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said the payments to this agreement were unaffordable and so he shouldn’t have been accepted for it. Background In January 2019, M... (5 pages)View decision -
Decision Reference DRN-5782460
2 Oct 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5782460 Complaint Miss L complains that Moneybarn No.1 Limited (trading as “Moneybarn”) unfairly entered into conditional sale agreement with her. She’s said that the proper checks weren’t carried out which led to her being provided with finance that was unaffordable and this led to... (5 pages)View decision -
Decision Reference DRN-5588620
1 Oct 2025 MFM Investment Ltd UpheldInvestmentsDRN-5588620 The complaint Mr D complains about MFM Investment Ltd trading as MoneyFarm (MFM). He is not happy with how it responded when a transfer of money into his account with it, was returned unpaid. He says it did not respond effectively, and this caused him distress and inconvenie... (2 pages)View decision -
Decision Reference DRN-5831576
30 Sep 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5831576 The complaint Miss M complains that a car that was supplied to her under a conditional sale agreement with Moneybarn No.1 Limited, trading as Moneybarn, wasn’t of satisfactory quality. What happened A used car was supplied to Miss M under a conditional sale agreement with Mo... (3 pages)View decision