We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1102 results
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Decision Reference DRN-4704708
20 Sep 2024 Secure Trust Bank Plc Not upheldConsumer CreditDRN-4704708 The complaint Miss F complains about a car she acquired under a hire purchase agreement with Secure Trust Bank Plc, trading as Moneyway. What happened In July 2022 Miss F entered into a regulated hire purchase agreement with Moneyway in relation to a used car. The car was ni... (3 pages)View decision -
Decision Reference DRN-4902152
20 Sep 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4902152 The complaint Miss S is unhappy that a van supplied to her under a conditional sale agreement with Moneybarn No.1 Limited was of an unsatisfactory quality. What happened In July 2023, Miss S entered into a conditional sale agreement with Moneybarn for the supply of a used v... (5 pages)View decision -
Decision Reference DRN-5027275
17 Sep 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5027275 The complaint In summary, Miss T complains that a car purchased under a conditional sale agreement provided by Moneybarn No. 1 Limited, had various defects. Although the finance agreement was unwound and the car returned, Miss T is unhappy that deductions were made from the ... (5 pages)View decision -
Decision Reference DRN-4918498
16 Sep 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4918498 The complaint Mrs C complains that Moneybarn No 1 Limited has treated her unfairly in the customer service it has provided her. What happened In April 2023 Mrs C bought a car using finance from Moneybarn No 1 Limited (‘MNL’ for short). She co... (3 pages)View decision -
Decision Reference DRN-4918624
16 Sep 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4918624 The complaint Mr B is unhappy that a car supplied to him under a conditional sale agreement with Moneybarn No. 1 Limited (“Moneybarn”) was of unsatisfactory quality. What happened In August 2022, Mr B was supplied with a used car through a conditional sale agreement with Mon... (3 pages)View decision -
Decision Reference DRN-5007280
11 Sep 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5007280 The complaint Mr U complains about the quality of a car that was supplied to him by Moneybarn No. 1 Limited “Moneybarn” under a conditional sale agreement. What happened In December 2022 Mr U entered into a Conditional Sale agreement with Moneybarn for the supply of a used c... (3 pages)View decision -
Decision Reference DRN-4600375
11 Sep 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4600375 The complaint Mr G complains that Moneybarn No. 1 Limited (‘Moneybarn’) irresponsibly granted him a conditional sale agreement he couldn’t afford to repay. What happened In November 2021, Mr G acquired a used car financed by a conditional sale agreement from Moneybarn. Mr G... (3 pages)View decision -
Decision Reference DRN-4994789
11 Sep 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4994789 The complaint Mr G complains Moneybarn No 1 Limited trading as Moneybarn didn’t sufficiently check his financial situation before they agreed to lend to him. In bringing his complaint Mr G is represented by a third party. For ease of reading I will only refer to Mr G in my d... (4 pages)View decision -
Decision Reference DRN-4827578
6 Sep 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4827578 The complaint Mr H says Moneybarn No. 1 Limited trading as Moneybarn, irresponsibly lent to him. This is because it didn’t carry out proportionate checks before lending. If it had made better checks then it would have seen that his financial situation was poor. He says the l... (4 pages)View decision -
Decision Reference DRN-5005927
5 Sep 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5005927 The complaint Mrs L complains that Moneybarn No. 1 Limited (“Moneybarn”) supplied her with a car that wasn’t of satisfactory quality at the point of supply. What happened Mrs L took out a conditional sale agreement with Moneybarn in February 2023 to acquire a used car. The ... (8 pages)View decision
