We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1287 results
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Decision Reference DRN-5692887
22 Jul 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5692887 The complaint Mr G is unhappy that a car supplied to him under a conditional sale agreement with Moneybarn No. 1 Limited trading as Moneybarn (Moneybarn) was of an unsatisfactory quality. What happened In October 2021 Mr G was supplied with a used car through a conditional s... (5 pages)View decision -
Decision Reference DRN-5559048
21 Jul 2025 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5559048 The complaint Mr O complains that the car he acquired through Moneybarn No. 1 Limited (“Moneybarn”) wasn’t of satisfactory quality. He wants to reject the car and have the credit agreement cancelled. What happened Mr O entered into a conditional sale agreement in August 2023... (4 pages)View decision -
Decision Reference DRN-5701207
21 Jul 2025 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5701207 The complaint Mr Y is unhappy that a car supplied to him under a conditional sale agreement with Moneybarn No. 1 Limited (Moneybarn) was of an unsatisfactory quality. What happened In March 2024 Mr Y was supplied with a used car through a conditional sale agreement with Mone... (5 pages)View decision -
Decision Reference DRN-5469996
21 Jul 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5469996 The complaint Miss B, through her representative, complained to Moneybarn No. 1 Limited (Moneybarn) that it had lent to her irresponsibly by approving a finance agreement with which to purchase a car when she was unable to afford. What happened In February 2019, Miss B bough... (3 pages)View decision -
Decision Reference DRN-5700555
18 Jul 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5700555 The complaint Miss B complains through a representative that Moneybarn No.1 Limited trading as Moneybarn (“Moneybarn”) gave her a loan without carrying out a sufficient affordability assessment. What happened In June 2023, Moneybarn provided Miss B with a conditional sale a... (4 pages)View decision -
Decision Reference DRN-5698353
17 Jul 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5698353 The complaint Mr M complains that a motorbike that was supplied to him under a conditional sale agreement with Moneybarn No. 1 Limited, trading as Moneybarn, wasn’t of satisfactory quality. What happened I issued a provisional decision on this complaint last month in which I... (5 pages)View decision -
Decision Reference DRN-5692026
16 Jul 2025 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5692026 The complaint Mr H is unhappy with the redress offered by Moneybarn No. 1 Limited (Moneybarn) after it agreed that a car they supplied to him under a conditional sale agreement was of an unsatisfactory quality. What happened In November 2024 Mr H was supplied with a used ca... (4 pages)View decision -
Decision Reference DRN-5310913
15 Jul 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5310913 The complaint Miss F complains about how Moneybarn No. 1 Limited (*Moneybarn*) dealt with her when she got into financial difficulties with her car finance agreement. What happened Miss F entered a conditional sale agreement with Moneybarn in March 2021 for the supply of a u... (3 pages)View decision -
Decision Reference DRN-5613294
15 Jul 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5613294 The complaint Mr E complains about the quality of a car he acquired under a conditional sale agreement with Moneybarn No. 1 Limited (Moneybarn). When I refer to what Mr E and/or Moneybarn said or did, it should also be taken to include things said or done on their behalf. ... (4 pages)View decision -
Decision Reference DRN-5548867
14 Jul 2025 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5548867 The complaint Mr W complains about the quality of a used car he acquired through a conditional sale agreement with Moneybarn No. 1 Limited trading as Moneybarn (‘Moneybarn’). Mr W says the car wasn’t of satisfactory quality, and he would like compensation for this. What hap... (3 pages)View decision
