We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1126 results
-
Decision Reference DRN-4701804
14 Oct 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4701804 The complaint Mr B complains about the quality of a used car that was supplied through a Conditional Sale Agreement with Moneybarn No. 1 Limited (MBL). Mr B also complains about the administration of his agreement which led to it being cancelled in error, leaving him in arre... (6 pages)View decision -
Decision Reference DRN-5070228
14 Oct 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5070228 Complaint Miss Y complains that Moneybarn No.1 Ltd (trading as “Moneybarn”) unfairly entered into a conditional sale agreement with her. She’s said that she attempted to exercise her right to withdraw from the agreement within the 14-day period because her circumstances had... (8 pages)View decision -
Decision Reference DRN-5068047
8 Oct 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5068047 The complaint Miss A complains about a car supplied to her under a conditional sale agreement by Moneybarn No.1 Limited. What happened The parties are familiar with the background details of this complaint – so I will briefly summarise them here. It reflects my informal remi... (5 pages)View decision -
Decision Reference DRN-4603109
8 Oct 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4603109 The complaint Mr H complains about a used car he acquired through a conditional sale agreement with Moneybarn No.1 Limited (“Moneybarn”). The car suffered a significant mechanical failure just over five months after he acquired it which means it requires expensive repairs. W... (2 pages)View decision -
Decision Reference DRN-5063478
8 Oct 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5063478 Complaint Mr E has complained about the quality of a car that Moneybarn No.1 Limited (“Moneybarn”) supplied to him through a conditional sale agreement. Background In December 2023, Moneybarn provided Mr E with finance for a used car. The car was seven and a half years old ... (5 pages)View decision -
Decision Reference DRN-4613337
7 Oct 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4613337 The complaint Mr S complains about the amount of interest Moneybarn No.1 Limited (“Moneybarn”) has charged on his finance agreement. What happened In October 2019, Mr S entered into a conditional sale agreement with Moneybarn to purchase a car. Mr S complained to Moneybarn... (2 pages)View decision -
Decision Reference DRN-5031683
7 Oct 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5031683 Complaint Mr T complains that Moneybarn No.1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the proper checks weren’t carried out and he was provided with finance that was unaffordable. Background In January 2019, Moneybarn... (3 pages)View decision -
Decision Reference DRN-5037835
3 Oct 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5037835 The complaint Mrs J complains that Moneybarn No. 1 Limited trading as Moneybarn didn’t check whether she could sustain the repayments when they agreed to lend to her. In bringing her complaint Mrs J is represented by a third party. For ease of reading I will only refer to Mr... (4 pages)View decision -
Decision Reference DRN-5050038
1 Oct 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5050038 Complaint Mr E complains that Moneybarn No.1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the proper checks weren’t carried out and he was provided with finance that was unaffordable. Background Mr E also complained about... (3 pages)View decision -
Decision Reference DRN-5042343
30 Sep 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5042343 The complaint Miss A complains that Moneybarn No.1 Limited (Moneybarn) irresponsibly granted her a conditional sale agreement that she couldn’t afford to repay. Miss A has also complained about the delays in Moneybarn making its offer. What happened In June 2022 Miss A acqu... (3 pages)View decision
