We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1102 results
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Decision Reference DRN-4985155
2 Sep 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4985155 Complaint Miss W complains that Moneybarn No.1 Ltd (“Moneybarn”) unfairly entered into a conditional-sale agreement with her. She’s said the agreement was unaffordable for her. Background In June 2022, Moneybarn provided Miss W with finance for a used car. The cash price of... (3 pages)View decision -
Decision Reference DRN-4982924
30 Aug 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4982924 Complaint Miss H complains that Moneybarn No.1 Ltd (“Moneybarn”) unfairly entered into a conditional- sale agreement with her. She’s said the agreement was unaffordable for her. Background In December 2018, Moneybarn provided Miss H with finance for a used car. The cash pri... (3 pages)View decision -
Decision Reference DRN-4978572
27 Aug 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4978572 Complaint Mr P complains that Moneybarn No.1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the proper checks weren’t carried out and he was provided with finance that was unaffordable. Background In September 2019, Moneyba... (4 pages)View decision -
Decision Reference DRN-4600578
23 Aug 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4600578 The complaint Ms B complains that Moneybarn No. 1 Limited failed to support her when she fell into financial difficulty. What happened In October 2021 Ms B entered into a regulated conditional sale agreement to finance her purchase of a used car. The amount of credit was £4,... (6 pages)View decision -
Decision Reference DRN-4967274
22 Aug 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4967274 The complaint Ms M complains through a representative that Moneybarn No.1 Limited trading as Moneybarn (“Moneybarn”) gave her a loan without carrying out a sufficient affordability assessment. What happened In August 2017, Moneybarn provided Ms M with finance for a used car... (4 pages)View decision -
Decision Reference DRN-4839492
19 Aug 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4839492 Complaint Miss Y has complained about the quality of a car that Moneybarn No.1 Limited (“Moneybarn”) supplied to her through a conditional sale agreement. Background In August 2023, Moneybarn provided Miss Y with finance for a used car. The car was approximately seven and a... (4 pages)View decision -
Decision Reference DRN-4954746
15 Aug 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4954746 Complaint Mr B complains that Moneybarn No.1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the proper checks weren’t carried out and he was provided with finance that was unaffordable. Background In March 2019, Moneybarn p... (3 pages)View decision -
Decision Reference DRN-4934645
14 Aug 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4934645 The complaint Mrs H is unhappy that a car supplied to her under a conditional sale agreement with Moneybarn No.1 Limited was of an unsatisfactory quality. What happened In June 2023, Mrs H was supplied with a new car through a conditional sale agreement with Moneybarn. The ... (3 pages)View decision -
Decision Reference DRN-4652786
14 Aug 2024 Moneybarn Limited Not upheldConsumerCreditThe complaint Miss H is unhappy that a car supplied to her under a conditional sale agreement with Moneybarn Limited (Moneybarn) was of an unsatisfactory quality. When I refer to what Miss H has said and what Moneybarn have said, it should also be taken to include things said on their beha... (3 pages)View decision -
Decision Reference DRN-4936160
14 Aug 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4936160 Complaint Miss M complains that Moneybarn No.1 Ltd (“Moneybarn”) unfairly entered into a conditional-sale agreement with her. She’s said the agreement was unaffordable for her. Background In August 2021, Moneybarn provided Miss M with finance for a used car. The cash price ... (3 pages)View decision
