We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1382 results
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Decision Reference DRN-5635561
30 Sep 2025 MONEYBARN NO.1 LIMITED UpheldConsumer CreditDRN-5635561 The complaint Mr B has complained about the quality of the car he financed through Moneybarn No. 1 Limited. What happened Mr B entered into a finance agreement with Moneybarn on 26 July 2024, for a used car. It was just under eight years old, and was recorded as having 93,30... (2 pages)View decision -
Decision Reference DRN-5842832
30 Sep 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5842832 The complaint Mr S complains Moneybarn No.1 Limited (Moneybarn) irresponsibly lent because it didn’t carry out reasonable and proportionate checks to ensure the lending was affordable. What happened Mr S entered into a conditional sale agreement with Moneybarn in order to a... (4 pages)View decision -
Decision Reference DRN-5732414
29 Sep 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5732414 The complaint Miss R complains that Moneybarn No 1 Limited trading as Moneybarn gave her incorrect information regarding the amount required to settle her agreement. What happened Miss R was supplied with a car and entered into a finance agreement with Moneybarn. The vehicle... (2 pages)View decision -
Decision Reference DRN-5584786
29 Sep 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5584786 The complaint Mr C complains Moneybarn No.1 Limited trading as Moneybarn (Moneybarn) irresponsibly lent when it entered into a car finance agreement with him because it didn’t carry out reasonable and proportionate checks to ensure he could sustainably afford the repayments.... (6 pages)View decision -
Decision Reference DRN-5783375
29 Sep 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5783375 The complaint Mr D complains that Moneybarn No. 1 Limited trading as Moneybarn (Moneybarn) failed to assess his creditworthiness and affordability prior to lending to him. Mr D is represented in this complaint by a professional representative but, for ease, I’ll refer to Mr ... (4 pages)View decision -
Decision Reference DRN-5781593
29 Sep 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5781593 The complaint Mr Q complains that Moneybarn No. 1 Limited lent to him irresponsibly. What happened Mr Q took a finance agreement with Moneybarn on the following terms to help him acquire a used car. Date Amount of credit Term Monthly repayment Total payable 2 November 2023 ... (3 pages)View decision -
Decision Reference DRN-5828261
29 Sep 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5828261 The complaint With the help of a professional representative (PR), Mr B complaints that Moneybarn No. 1 Limited lent to him irresponsibly. For ease, I’ll refer to the actions of the PR as being those of Mr B. What happened Mr B took a finance agreement with Moneybarn to help... (3 pages)View decision -
Decision Reference DRN-5673050
26 Sep 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5673050 The complaint Mrs L complains about the quality of a car that was supplied through a conditional sale agreement with Moneybarn No. 1 Limited trading as Moneybarn (Moneybarn). Mrs L is also unhappy with the resolution offered by Moneybarn. What happened In November 2024, Mrs ... (3 pages)View decision -
Decision Reference DRN-5601564
26 Sep 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5601564 The complaint Miss S complains about the quality of a vehicle she acquired through a conditional sale agreement financed by Moneybarn No.1 Ltd (Moneybarn). What happened In August 2022 Miss S acquired a used car through a conditional sale agreement financed by Moneybarn. Th... (3 pages)View decision -
Decision Reference DRN-5767068
26 Sep 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5767068 The complaint Mr N complains that Moneybarn No. 1 Limited irresponsibly gave him a conditional sale agreement he couldn’t afford to repay. What happened In January 2021, Mr N acquired a used car financed by a conditional sale agreement from Moneybarn. The cash price of the c... (3 pages)View decision