We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1287 results
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Decision Reference DRN-5252758
14 Jul 2025 Moneybarn Limited Not upheldConsumer CreditDRN-5252758 The complaint Miss M complains about the quality of a car she acquired, using finance from Moneybarn Limited (Moneybarn). What happened In March 2024 Miss M entered into a finance agreement with Moneybarn. This was for a used car that was almost seven years old and had don... (3 pages)View decision -
Decision Reference DRN-5643604
14 Jul 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5643604 Complaint Miss K complains that Moneybarn No.1 Ltd (trading as “Moneybarn”) unfairly entered into a conditional-sale agreement with her. She’s said the agreement was unaffordable for her. Background In September 2016, Moneybarn provided Miss K with finance for a used car. T... (3 pages)View decision -
Decision Reference DRN-5534839
11 Jul 2025 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5534839 The complaint Mr L complains about the quality of a car supplied to him by Moneybarn No. 1 Limited (“Moneybarn”). What happened Mr L entered into a conditional sale agreement with Moneybarn in December 2023 for the supply of a used car. The car was around nine years old and ... (4 pages)View decision -
Decision Reference DRN-5683258
10 Jul 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5683258 The complaint Miss C complains that the settlement provided by Moneybarn No.1 Limited trading as Moneybarn, after it had agreed a conditional sale agreement had been unaffordable for her, had been fair. What happened In June 2021 Miss C entered into a five-year conditional s... (3 pages)View decision -
Decision Reference DRN-5561129
7 Jul 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5561129 Complaint Mr W complains that Moneybarn No.1 Limited (trading as “Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the proper checks weren’t carried out and he was provided with finance that was unaffordable. Background In January 2021... (3 pages)View decision -
Decision Reference DRN-5136973
3 Jul 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5136973 The complaint Mrs M complains about the quality of a car she acquired under a conditional sale agreement with Moneybarn No. 1 Limited (Moneybarn). When I refer to what Mrs M has said and what Moneybarn have said, it should also be taken to include things said on their behal... (5 pages)View decision -
Decision Reference DRN-5499202
3 Jul 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5499202 The complaint With the help of a professional representative (PR), Mr F complains that Moneybarn No.1 Limited lent to him irresponsibly. For ease, I’ll refer to the actions of the PR as being those of Mr F. What happened In March 2018, Mr F applied for finance from Moneybarn... (4 pages)View decision -
Decision Reference DRN-5487754
3 Jul 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5487754 Complaint Mr H complains that Moneybarn No.1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the proper checks weren’t carried out and he was provided with finance that was unaffordable. Background In January 2023, Moneybarn... (3 pages)View decision -
Decision Reference DRN-5516180
1 Jul 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5516180 Complaint Mr B complains that Moneybarn No.1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the proper checks weren’t carried out and he was provided with finance that was unaffordable. Background In November 2019, Moneybar... (3 pages)View decision -
Decision Reference DRN-5552900
30 Jun 2025 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5552900 The complaint Mr D complains that Moneybarn No.1 Limited mishandled his account when it fell into arrears and this has unfairly impacted on his credit file. What happened In January 2024 Mr D entered into a 60-month conditional sale agreement with Moneybarn for a used car. U... (3 pages)View decision
