We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1287 results
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Decision Reference DRN-5469571
30 Jun 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5469571 The complaint Mr B complains Moneybarn No.1 Limited (Moneybarn) irresponsibly entered into a car finance agreement because it didn’t carry out reasonable and proportionate checks to ensure the agreement was affordable for him. What happened Mr B entered into a conditional s... (5 pages)View decision -
Decision Reference DRN-5386121
27 Jun 2025 Moneybarn Limited UpheldConsumer CreditDRN-5386121 The complaint Mr H complains about the administration of a conditional sale agreement with Moneybarn Limited (‘Moneybarn’). Mr H says that he has been treated unfairly by Moneybarn when he couldn’t pay the agreement. He also wanted to add a third party to the agreement, but ... (4 pages)View decision -
Decision Reference DRN-5602938
26 Jun 2025 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5602938 The complaint Mr L complains that a car supplied to him under a conditional sale agreement with Moneybarn no.1 Limited (MB) is of unsatisfactory quality. Mr L has been represented in his complaint; to keep things simple, I’ll refer to any information or correspondence as bei... (6 pages)View decision -
Decision Reference DRN-5339822
25 Jun 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5339822 The complaint Mr L complains about the service he received from Moneybarn No. 1 Limited (“Moneybarn”). He says he had to pay for repairs to his car, so he chose to not pay one month of the car finance agreement to recover his losses. He’s unhappy that Moneybarn didn’t pay fo... (3 pages)View decision -
Decision Reference DRN-5345167
20 Jun 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5345167 The complaint Miss R complains that Moneybarn No. 1 Limited (Moneybarn) lent to her irresponsibly. What happened On 30 July 2018, Miss R entered into a conditional sale agreement with Moneybarn as shown below, to buy a used car. The agreement was voluntarily terminated in J... (3 pages)View decision -
Decision Reference DRN-5421871
20 Jun 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5421871 The complaint Mr P complains that Moneybarn No. 1 Limited trading as Moneybarn lent to him irresponsibly. What happened On 16 November 2017, Mr P entered into a finance agreement with Moneybarn as shown below, to buy a used van. He repaid the agreement in June 2023. Date A... (3 pages)View decision -
Decision Reference DRN-5415624
19 Jun 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5415624 The complaint Mr D says Moneybarn No. 1 Limited, (‘Moneybarn’), irresponsibly lent to him. He says that it didn’t take reasonable steps to ensure he could afford the repayments towards a conditional sale agreement to purchase a car. He says that, at the time of sale, he had... (4 pages)View decision -
Decision Reference DRN-5498306
18 Jun 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5498306 The complaint Miss E complains that Moneybarn No 1 Limited trading as Moneybarn sold her car finance which was unaffordable for her. What happened In July 2019 Miss E entered into a conditional sale agreement with Moneybarn to purchase a car. The capital amount of the loan w... (3 pages)View decision -
Decision Reference DRN-5109051
18 Jun 2025 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5109051 The complaint Mr L complains about the quality of a used vehicle he acquired through a conditional sale agreement with Moneybarn No. 1 Limited (‘Moneybarn’). Mr L says that the van wasn’t of satisfactory quality, and it has needed to be repaired several times very soon after... (4 pages)View decision -
Decision Reference DRN-5361279
18 Jun 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5361279 The complaint Mr R through his representative complains that Moneybarn No 1 Limited lent to him without carrying out the proper checks and using this finance he purchased a car which he could not afford to repay. What happened Mr R used the regulated conditional sale agreeme... (2 pages)View decision
