We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1126 results
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Decision Reference DRN-5035955
30 Sep 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5035955 The complaint Mr E complains that Moneybarn No.1 Limited (Moneybarn) irresponsibly granted him a conditional sale agreement that he couldn’t afford to repay. What happened In August 2018 Mr E acquired a vehicle financed by a conditional sale agreement from Moneybarn. Mr E w... (4 pages)View decision -
Decision Reference DRN-4717996
25 Sep 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4717996 The complaint Mr C is unhappy that a minibus supplied to him under a conditional sale agreement with Moneybarn No.1 Limited was of an unsatisfactory quality. What happened On 24 June 2023, Mr C was supplied with a used minibus through a conditional sale agreement with Money... (4 pages)View decision -
Decision Reference DRN-5019276
25 Sep 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5019276 The complaint Miss C complains that a car acquired under a conditional sale agreement with Moneybarn No.1 Limited trading as Moneybarn wasn’t of satisfactory quality when it was supplied to her. What happened In April 2023, Miss C acquired a used car from a dealership. She ... (3 pages)View decision -
Decision Reference DRN-4980207
23 Sep 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4980207 Complaint Mr W complains that Moneybarn No.1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the proper checks weren’t carried out and he was provided with finance that was unaffordable. Background In December 2018, Moneybar... (3 pages)View decision -
Decision Reference DRN-4704708
20 Sep 2024 Secure Trust Bank Plc Not upheldConsumer CreditDRN-4704708 The complaint Miss F complains about a car she acquired under a hire purchase agreement with Secure Trust Bank Plc, trading as Moneyway. What happened In July 2022 Miss F entered into a regulated hire purchase agreement with Moneyway in relation to a used car. The car was ni... (3 pages)View decision -
Decision Reference DRN-4902152
20 Sep 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4902152 The complaint Miss S is unhappy that a van supplied to her under a conditional sale agreement with Moneybarn No.1 Limited was of an unsatisfactory quality. What happened In July 2023, Miss S entered into a conditional sale agreement with Moneybarn for the supply of a used v... (5 pages)View decision -
Decision Reference DRN-5027275
17 Sep 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5027275 The complaint In summary, Miss T complains that a car purchased under a conditional sale agreement provided by Moneybarn No. 1 Limited, had various defects. Although the finance agreement was unwound and the car returned, Miss T is unhappy that deductions were made from the ... (5 pages)View decision -
Decision Reference DRN-4918498
16 Sep 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4918498 The complaint Mrs C complains that Moneybarn No 1 Limited has treated her unfairly in the customer service it has provided her. What happened In April 2023 Mrs C bought a car using finance from Moneybarn No 1 Limited (‘MNL’ for short). She co... (3 pages)View decision -
Decision Reference DRN-4918624
16 Sep 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4918624 The complaint Mr B is unhappy that a car supplied to him under a conditional sale agreement with Moneybarn No. 1 Limited (“Moneybarn”) was of unsatisfactory quality. What happened In August 2022, Mr B was supplied with a used car through a conditional sale agreement with Mon... (3 pages)View decision -
Decision Reference DRN-5007280
11 Sep 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5007280 The complaint Mr U complains about the quality of a car that was supplied to him by Moneybarn No. 1 Limited “Moneybarn” under a conditional sale agreement. What happened In December 2022 Mr U entered into a Conditional Sale agreement with Moneybarn for the supply of a used c... (3 pages)View decision
