We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1287 results
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Decision Reference DRN-5548667
17 Jun 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5548667 The complaint Ms S complains that Moneybarn No. 1 Limited (“Moneybarn”) entered into a Conditional Sale agreement with her when it was unaffordable. She has complained using a professional representative, but I’ll refer to Ms S throughout. What happened In April 2021, Ms S ... (4 pages)View decision -
Decision Reference DRN-5464111
17 Jun 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5464111 The complaint Mr F complaints that Moneybarn No. 1 Limited (‘Moneybarn’), irresponsibly lent to him. He says it didn’t take reasonable steps to ensure he could afford the repayments towards a conditional sale agreement to purchase a car. He says the loan wasn’t affordable fo... (4 pages)View decision -
Decision Reference DRN-5621222
16 Jun 2025 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5621222 The complaint Mr W complains about a car supplied to him using a conditional sale agreement taken out with Moneybarn No. 1 Limited (“Moneybarn”). What happened In July 2022, Mr W acquired a used car using a conditional sale agreement with Moneybarn. The car was over ten yea... (5 pages)View decision -
Decision Reference DRN-5626034
16 Jun 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5626034 The complaint Mr M complains about the quality of a car he acquired under a conditional sale agreement with Moneybarn No. 1 Limited (Moneybarn). When I refer to what Mr M has said and what Moneybarn have said, it should also be taken to include things said on their behalf. ... (7 pages)View decision -
Decision Reference DRN-5482215
16 Jun 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5482215 Complaint Mr E complains that Moneybarn No.1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the finance that was unaffordable. Background In August 2018, Moneybarn provided Mr E with finance for a used car. The purchase pri... (3 pages)View decision -
Decision Reference DRN-5465563
16 Jun 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5465563 Complaint Mr W complains that Moneybarn No.1 Limited (trading “Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the agreement was unaffordable and that this caused ongoing financial difficulty. Background In May 2017, Moneybarn provide... (5 pages)View decision -
Decision Reference DRN-5306068
13 Jun 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5306068 The complaint Mr M is unhappy that a car supplied to him under a conditional sale agreement with Moneybarn No. 1 Limited (“Moneybarn”) was of an unsatisfactory quality. When I refer to what Mr M has said and what Moneybarn has said, it should also be taken to include things... (4 pages)View decision -
Decision Reference DRN-5369380
13 Jun 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5369380 Complaint Mrs A complains that Moneybarn No.1 Limited (“Moneybarn”) unfairly entered into conditional sale agreement with her. She’s said that the proper checks weren’t carried out which led to her being provided with finance that was unaffordable and this led to a worsening... (5 pages)View decision -
Decision Reference DRN-5534544
13 Jun 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5534544 Complaint Mr E complains that Moneybarn No.1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the proper checks weren’t carried out and he was provided with finance that was unaffordable. Background In October 2017, Moneybarn... (3 pages)View decision -
Decision Reference DRN-5592634
12 Jun 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5592634 The complaint Mr A complains that the car he acquired through Moneybarn No. 1 Limited (“Moneybarn”) wasn’t of satisfactory quality. He wants to reject the car and cancel the credit agreement. What happened Mr A entered into a conditional sale agreement in January 2024 to acq... (4 pages)View decision
