We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1382 results
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Decision Reference DRN-5457947
9 Sep 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5457947 The complaint Mr A complains about the quality of a used car that was supplied through a conditional sale agreement with Moneybarn No. 1 Limited trading as Moneybarn (Moneybarn). What happened In July 2023, Mr A acquired a used car through a conditional sale agreement with M... (4 pages)View decision -
Decision Reference DRN-5707280
9 Sep 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5707280 The complaint Miss G complains that Moneybarn No. 1 Ltd (“Moneybarn”) unfairly entered into a conditional sale agreement with her and didn’t support her when she had difficulties managing it. What happened Miss G was provided with finance for a car in June 2023. The cash pr... (3 pages)View decision -
Decision Reference DRN-5486619
9 Sep 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5486619 The complaint Mr R complains that Moneybarn No. 1 Limited (Moneybarn) failed to complete a sufficient review of his circumstances prior to lending to him. Mr R is represented in this complaint by a claims management company but, for ease, I’ll refer to Mr R directly througho... (5 pages)View decision -
Decision Reference DRN-5489995
9 Sep 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5489995 The complaint Mr B complains about Moneybarn No.1 Limited’s decision to lend him. He says the loan was unaffordable. A representative has brought the complaint to our service. But for clarity, I’ve only referred to Mr B throughout this decision. What happened In August 202... (3 pages)View decision -
Decision Reference DRN-5728691
8 Sep 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5728691 Complaint Mr F complains that Moneybarn No.1 Limited (trading as “Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the proper checks weren’t carried out and he was provided with finance that was unaffordable. Background In November 202... (3 pages)View decision -
Decision Reference DRN-5479091
4 Sep 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5479091 The complaint Miss K complains about the quality of a used car she acquired through a conditional sale agreement financed by Moneybarn No. 1 Limited trading as Moneybarn (Moneybarn). What happened In May 2023, Miss K acquired a used car through a conditional sale agreement, ... (5 pages)View decision -
Decision Reference DRN-5793568
3 Sep 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5793568 The complaint Ms D, who is represented by a third party, complains that Moneybarn No.1 Limited (“Moneybarn”) irresponsibly granted her a conditional sale agreement she couldn’t afford to repay. What happened In December 2017, Ms D acquired a used car financed by a condition... (3 pages)View decision -
Decision Reference DRN-5565319
3 Sep 2025 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5565319 The complaint Mr J complains about the issues he experienced in changing his Direct Debit (DD) date and about the support he received from Moneybarn No. 1 Limited trading as Moneybarn (Moneybarn) when he was in financial hardship. When I refer to what Mr J and/or Moneybarn ... (6 pages)View decision -
Decision Reference DRN-5579445
3 Sep 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5579445 The complaint Mr R complains Moneybarn No.1 Limited (Moneybarn) irresponsibly entered into a car finance agreement with him without carrying out reasonable and proportionate checks to ensure the lending was affordable for him. What happened Mr R took out a conditional sale a... (4 pages)View decision -
Decision Reference DRN-5516588
2 Sep 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5516588 The complaint Miss P is unhappy with the quality of a car supplied by Moneybarn No. 1 Limited using a conditional sale agreement. What happened On June 2022 Miss P entered into a conditional sale agreement with Moneybarn for a used car. The car was around nine years old and... (3 pages)View decision