We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1102 results
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Decision Reference DRN-4913514
19 Jul 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4913514 The complaint and what happened Mr G complains that Moneybarn No.1 Limited, trading as Moneybarn, lent to him irresponsibly and without carrying out proper affordability checks. He would like all the interest and charges associated with the conditional sale agreement refunde... (3 pages)View decision -
Decision Reference DRN-4769246
17 Jul 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4769246 The complaint Mr P is complaining about Moneybarn No.1 Limited. He says they shouldn’t have lent to him as the loan was unaffordable. A representative has raised the complaint on Mr P’s behalf but for ease I’ve written as if we’ve dealt directly with Mr P. What happened In ... (3 pages)View decision -
Decision Reference DRN-4857961
16 Jul 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4857961 The complaint Mr L complains that Moneybarn No.1 Limited (Moneybarn) irresponsibly granted him a conditional sale agreement that he couldn’t afford to repay. What happened In May 2021 Mr L acquired a vehicle financed by a conditional sale agreement from Moneybarn. Mr L was ... (4 pages)View decision -
Decision Reference DRN-4542056
16 Jul 2024 Moneybarn Limited Not upheldConsumer CreditDRN-4542056 The complaint Mr F complains that the car he acquired financed by a conditional sale agreement with Moneybarn Limited wasn’t of satisfactory quality. What happened Mr F acquired a car in April 2023 financed through a conditional sale agreement with Moneybarn. He started to e... (2 pages)View decision -
Decision Reference DRN-4708041
15 Jul 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4708041 The complaint Mr H is complaining about Moneybarn No.1 Limited. He says they shouldn’t have made three separate loans to him as each was unaffordable. A representative has raised the complaint on Mr H’s behalf but for ease I’ve written as if we’ve dealt directly with Mr H. ... (3 pages)View decision -
Decision Reference DRN-4831102
15 Jul 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4831102 Complaint Mr C complains that Moneybarn No.1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the proper checks weren’t carried out and he was provided with finance that was unaffordable. Background In April 2021, Moneybarn p... (3 pages)View decision -
Decision Reference DRN-4871679
15 Jul 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4871679 Complaint Mr C complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that his credit history demonstrates that the payments to the agreement were unaffordable, so he should not have been lent to. Backgro... (4 pages)View decision -
Decision Reference DRN-4850552
15 Jul 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4850552 Complaint Mrs D complains that Moneybarn No.1 Ltd (“Moneybarn”) unfairly entered into a conditional- sale agreement with her. She’s said the agreement was unaffordable for her. Background In February 2018, Moneybarn provided Mrs D with finance for a used car. The cash price... (3 pages)View decision -
Decision Reference DRN-4861596
8 Jul 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4861596 Complaint Mr R complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that his credit history demonstrates that the payments to the agreement were unaffordable, so he should not have been lent to. Background I... (3 pages)View decision -
Decision Reference DRN-4863406
5 Jul 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4863406 Complaint Mr A complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the payments to the agreement were unaffordable, so he should not have been lent to. Background In September 2017, Moneybarn provided ... (3 pages)View decision
