We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1128 results
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Decision Reference DRN-4967274
22 Aug 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4967274 The complaint Ms M complains through a representative that Moneybarn No.1 Limited trading as Moneybarn (“Moneybarn”) gave her a loan without carrying out a sufficient affordability assessment. What happened In August 2017, Moneybarn provided Ms M with finance for a used car... (4 pages)View decision -
Decision Reference DRN-4839492
19 Aug 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4839492 Complaint Miss Y has complained about the quality of a car that Moneybarn No.1 Limited (“Moneybarn”) supplied to her through a conditional sale agreement. Background In August 2023, Moneybarn provided Miss Y with finance for a used car. The car was approximately seven and a... (4 pages)View decision -
Decision Reference DRN-4954746
15 Aug 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4954746 Complaint Mr B complains that Moneybarn No.1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the proper checks weren’t carried out and he was provided with finance that was unaffordable. Background In March 2019, Moneybarn p... (3 pages)View decision -
Decision Reference DRN-4934645
14 Aug 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4934645 The complaint Mrs H is unhappy that a car supplied to her under a conditional sale agreement with Moneybarn No.1 Limited was of an unsatisfactory quality. What happened In June 2023, Mrs H was supplied with a new car through a conditional sale agreement with Moneybarn. The ... (3 pages)View decision -
Decision Reference DRN-4652786
14 Aug 2024 Moneybarn Limited Not upheldConsumerCreditThe complaint Miss H is unhappy that a car supplied to her under a conditional sale agreement with Moneybarn Limited (Moneybarn) was of an unsatisfactory quality. When I refer to what Miss H has said and what Moneybarn have said, it should also be taken to include things said on their beha... (3 pages)View decision -
Decision Reference DRN-4936160
14 Aug 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4936160 Complaint Miss M complains that Moneybarn No.1 Ltd (“Moneybarn”) unfairly entered into a conditional-sale agreement with her. She’s said the agreement was unaffordable for her. Background In August 2021, Moneybarn provided Miss M with finance for a used car. The cash price ... (3 pages)View decision -
Decision Reference DRN-4577547
12 Aug 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4577547 The complaint Miss J is unhappy that a car supplied to her under a conditional sale agreement with Moneybarn No.1 Limited was not of a satisfactory quality. What happened In December 2021, Miss J was supplied with a used car through a conditional sale agreement with Moneyba... (4 pages)View decision -
Decision Reference DRN-4960308
12 Aug 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4960308 The complaint Mr L complains that Moneybarn No. 1 Limited (Moneybarn) irresponsibly entered into a conditional sale agreement with him. Mr L is bringing this complaint with the help of a representative, but for ease I’ll refer to Mr L throughout this provisional decision. Wh... (5 pages)View decision -
Decision Reference DRN-4930311
12 Aug 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4930311 Complaint Mr O complains that Moneybarn No.1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the proper checks weren’t carried out and he was provided with finance that was unaffordable. Background In February 2023, Moneybar... (4 pages)View decision -
Decision Reference DRN-4846610
12 Aug 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4846610 Complaint Mr W complains that Moneybarn No.1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the proper checks weren’t carried out and he was provided with finance that was unaffordable. Background In December 2019, Moneybar... (3 pages)View decision
