We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1287 results
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Decision Reference DRN-5094963
12 Jun 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5094963 The complaint Ms C is unhappy that a car supplied to her under a conditional sale agreement with Moneybarn No. 1 Limited (“Moneybarn”) was of an unsatisfactory quality. She said she wouldn’t have bought the car if she’d known its repair history and felt it was mis-sold. Whe... (4 pages)View decision -
Decision Reference DRN-5101103
12 Jun 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5101103 The complaint Miss H complains about the quality of a used car that was supplied through a conditional sale agreement with Moneybarn No. 1 Limited (Moneybarn). Miss H also believe the car was miss sold to her. What happened In July 2023, Miss H acquired a used car through a ... (4 pages)View decision -
Decision Reference DRN-5609843
9 Jun 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5609843 The complaint Mr P complains that a used van he acquired through a conditional sale agreement financed by Moneybarn No. 1 Limited trading as Moneybarn (‘Moneybarn’) is of unsatisfactory quality. What happened In August 2023 Mr P took out a conditional sale agreement to cove... (5 pages)View decision -
Decision Reference DRN-5561047
9 Jun 2025 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5561047 The complaint Mr C is unhappy that Moneybarn No. 1 Limited trading as Moneybarn (“Moneybarn”) didn’t adequately assess his financial circumstances before approving a loan for him. What happened In July 2023, Moneybarn provided Mr C with finance for a used car through a cond... (5 pages)View decision -
Decision Reference DRN-5600481
3 Jun 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5600481 The complaint Miss K complains that a car supplied to her under a conditional sale agreement with Moneybarn No. 1 Limited (MBL) is of unsatisfactory quality. What happened In July 2020. Miss K entered into a conditional sale agreement with MBL to purchase a used car. The ca... (3 pages)View decision -
Decision Reference DRN-5079418
3 Jun 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5079418 The complaint Mr C complains about the quality of a used car he acquired through a conditional sale agreement with Moneybarn No. 1 Limited (‘Moneybarn’). Mr C says that the car isn’t of satisfactory quality as it has been leaking oil from the time he acquired it. He thinks t... (4 pages)View decision -
Decision Reference DRN-5592874
30 May 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5592874 The complaint Ms P believes Moneybarn No.1 Limited (Moneybarn) have acted irresponsibly by agreeing a conditional sale agreement she couldn’t afford to repay. Ms P also feels Moneybarn have not dealt appropriately with her request for assistance after she fell into financial... (9 pages)View decision -
Decision Reference DRN-5076111
29 May 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5076111 The complaint Miss J has complained that she is unhappy that Moneybarn No. 1 Limited, trading as Moneybarn, (“Moneybarn”), terminated a conditional sale contract on a car she acquired in December 2023. What happened Miss J acquired a used Ford in December 2023, using a cond... (4 pages)View decision -
Decision Reference DRN-5096334
28 May 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5096334 The complaint Mr M complains about the quality of a used car that was supplied through a conditional sale agreement with Moneybarn No. 1 Limited (Moneybarn). Mr M also complains that the car was misrepresented to him. What happened In January 2023, Mr M acquired a used car ... (3 pages)View decision -
Decision Reference DRN-5522778
22 May 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5522778 The complaint Mrs W complains through a representative that Moneybarn No.1 Limited trading as Moneybarn (“Moneybarn”) gave her a loan without carrying out the correct checks. Had it made better checks it would’ve seen the agreement wasn’t affordable. What happened In August... (3 pages)View decision
