We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1102 results
-
Decision Reference DRN-4719658
3 Jul 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4719658 The complaint Mr B complains about the quality of a car supplied to him by Moneybarn No. 1 Limited (“Moneybarn”). What happened Mr B acquired a used car under a conditional sale agreement with Moneybarn in July 2023. The car cost around £12,095. Mr B paid a deposit of £1,500. U... (3 pages)View decision -
Decision Reference DRN-4814221
2 Jul 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4814221 The complaint Miss S is complaining about Moneybarn No.1 Limited (Moneybarn). She says they were irresponsible in lending to her as the loan was unaffordable. A representative has raised the complaint on Miss S’s behalf but for ease I’ve written as if we’ve dealt directly with... (3 pages)View decision -
Decision Reference DRN-4884298
2 Jul 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4884298 The complaint Mr R complains about the quality of a car he acquired through a conditional sale agreement financed by Moneybarn No.1 Limited (Moneybarn). What happened In October 2022 Mr R acquired a used car through a conditional sale agreement financed by Moneybarn. Mr R said ... (4 pages)View decision -
Decision Reference DRN-4786368
1 Jul 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4786368 Complaint Mr G complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the payments to the agreement were unaffordable, so he should not have been lent to. Background In September 2016, Moneybarn provided ... (3 pages)View decision -
Decision Reference DRN-4857009
1 Jul 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4857009 Complaint Mr L complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the payments to the agreement were unaffordable, so he should not have been lent to. Background Mr L also made a complaint about the q... (3 pages)View decision -
Decision Reference DRN-4506499
1 Jul 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4506499 The complaint Mrs S complains that Moneybarn No. 1 Limited didn’t help her by taking back the car she bought using a loan it provided. What happened In April 2023 Mrs S bought a car funded by a conditional sale agreement with Moneybarn. Very soon after acquiring the car, Mrs S ... (2 pages)View decision -
Decision Reference DRN-4729753
26 Jun 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4729753 The complaint Ms M complains Moneybarn No 1 Limited didn’t sufficiently check she could sustain repayments for a finance agreement she entered into with them. What happened In January 2020 Ms M acquired a car when she entered into a conditional sale agreement with Moneybarn. Th... (4 pages)View decision -
Decision Reference DRN-4638755
26 Jun 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4638755 The complaint Mrs M complains that the car she acquired through a conditional sale agreement with Moneybarn No. 1 Limited trading as Moneybarn wasn’t of satisfactory quality. She wants the car collected and her agreement terminated. What happened Mrs M acquired a used car throu... (3 pages)View decision -
Decision Reference DRN-4554304
24 Jun 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4554304 The complaint Mrs B complains that Moneybarn No. 1 Limited (“Moneybarn”) didn’t settle her conditional sale agreement as it had agreed to. What happened Mrs B acquired a car under a 60 month conditional sale agreement with Moneybarn in February 2021. Under the agreement, Mrs B ... (3 pages)View decision -
Decision Reference DRN-4859609
24 Jun 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4859609 Complaint Miss K complains that Moneybarn No.1 Ltd (“Moneybarn”) unfairly entered into a conditional- sale agreement with her. She’s said the agreement was unaffordable for her. Background In October 2020, Moneybarn provided Miss K with finance for a used car. The cash price of... (3 pages)View decision
