We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1128 results
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Decision Reference DRN-4917875
9 Aug 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4917875 The complaint Miss W complains that Moneybarn No. 1 Limited shouldn’t have agreed to provide her with finance for a car as she said she couldn’t afford to sustain the repayments. In bringing her complaint Miss W is represented by a third party. For ease of reading, I will on... (3 pages)View decision -
Decision Reference DRN-4936747
8 Aug 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4936747 The complaint Mr S complains through a representative that Moneybarn No.1 Limited trading as Moneybarn (“Moneybarn”) entered into a conditional sale agreement without carrying out an affordability assessment. Mr S also says that an undisclosed amount of commission was paid,... (5 pages)View decision -
Decision Reference DRN-4952084
7 Aug 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4952084 The complaint Mrs G believes Moneybarn No.1 Limited trading as Moneybarn acted irresponsibly by agreeing a finance application she’d made. Mrs G was represented during the claim and complaint process by Company A, a professional representative. For ease of reference, I will... (5 pages)View decision -
Decision Reference DRN-4827263
5 Aug 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4827263 Complaint Mr S complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that this agreement was unaffordable for him. Background In April 2022, Moneybarn provided Mr S with finance for a used car. The purcha... (3 pages)View decision -
Decision Reference DRN-4944950
5 Aug 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4944950 Complaint Mrs R complains that Moneybarn No.1 Ltd (“Moneybarn”) unfairly entered into a conditional- sale agreement with her. She’s said the agreement was unaffordable for her. Background In March 2021, Moneybarn provided Mrs R with finance for a used car. The cash price of... (3 pages)View decision -
Decision Reference DRN-4928743
2 Aug 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4928743 Complaint Mr A complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the payments to the agreement were unaffordable so he should not have been lent to. Background Mr A has also complained about the ... (3 pages)View decision -
Decision Reference DRN-4942708
1 Aug 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4942708 The complaint Miss L complains that the conditional sale agreement given to her by Moneybarn No. 1 (trading as Moneybarn) was unaffordable for her. What happened In February 2020 Miss L took out the finance agreement to purchase a car. The total cost of the car was £7,689 of... (3 pages)View decision -
Decision Reference DRN-4839083
31 Jul 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4839083 Complaint Miss H complains that Moneybarn No.1 Ltd (“Moneybarn”) unfairly entered into a conditional- sale agreement with her. She’s said the agreement was unaffordable for her. Background In November 2018, Moneybarn provided Miss H with finance for a used car. The cash pri... (3 pages)View decision -
Decision Reference DRN-4841258
29 Jul 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4841258 Complaint Mr B complains that Moneybarn No.1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the proper checks weren’t carried out and he was provided with finance that was unaffordable. Background In August 2019, Moneybarn ... (3 pages)View decision -
Decision Reference DRN-4918249
29 Jul 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4918249 Complaint Mr L complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the payments to the agreement were unaffordable so he should not have been lent to. Background In March 2019, Moneybarn provided M... (4 pages)View decision
