We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1382 results
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Decision Reference DRN-5574140
26 Aug 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5574140 Complaint Mr L complains that Moneybarn No.1 Limited (trading as “Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the proper checks weren’t carried out and he was provided with finance that was unaffordable. Background In September 20... (3 pages)View decision -
Decision Reference DRN-5571371
26 Aug 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5571371 Complaint Mr R complains that Moneybarn No.1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the proper checks weren’t carried out and he was provided with finance that was unaffordable. Background In May 2021, Moneybarn pro... (4 pages)View decision -
Decision Reference DRN-5626168
21 Aug 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5626168 The complaint Mr F and Mrs L, who are represented by a third party, complain that Moneybarn No.1 Limited (“Moneybarn”) irresponsibly granted them a conditional sale agreement they couldn’t afford to repay. What happened In March 2017 Mr F and Mrs L acquired a used car finan... (3 pages)View decision -
Decision Reference DRN-5671674
21 Aug 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5671674 Complaint Miss L complains that Moneybarn No.1 Ltd (“Moneybarn”) unfairly entered into a conditional- sale agreement with her. She’s said the agreement was unaffordable for her. Background In February 2019, Moneybarn provided Miss L with finance for a used car. The cash pri... (3 pages)View decision -
Decision Reference DRN-5542492
20 Aug 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5542492 The complaint Mr M says Moneybarn No. 1 Limited (‘Moneybarn’) irresponsibly lent to him. He says that it didn’t take reasonable steps to ensure he could afford the repayments towards a conditional sale agreement to purchase a car. He says that if it had made better checks it... (4 pages)View decision -
Decision Reference DRN-5753776
19 Aug 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5753776 Complaint Mr M complains that Moneybarn No.1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the proper checks weren’t carried out and he was provided with finance that was unaffordable. Background In May 2021, Moneybarn pro... (3 pages)View decision -
Decision Reference DRN-5491431
18 Aug 2025 Secure Trust Bank Plc Not upheldConsumer CreditDRN-5491431 The complaint Mr B is unhappy with how Secure Trust Bank Plc trading as Moneyway dealt with communication about a compensation payment relating to a car they’d supplied to him under a hire purchase agreement. What happened In February 2018, Mr B was supplied with a used car... (3 pages)View decision -
Decision Reference DRN-5551710
14 Aug 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5551710 The complaint Mr K complains that a van acquired under a conditional sale agreement with Moneybarn No. 1 Limited (Moneybarn) wasn’t of satisfactory quality. What happened In June 2024 Mr K was supplied with a van through a conditional sale agreement with Moneybarn. The van w... (4 pages)View decision -
Decision Reference DRN-5724063
14 Aug 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5724063 The complaint Mr S says Moneybarn No. 1 Limited (‘Moneybarn’), irresponsibly lent to him. He says that it didn’t take reasonable steps to ensure he could afford the repayments towards a conditional sale agreement to purchase a car. He says that Moneybarn failed to conduct pr... (4 pages)View decision -
Decision Reference DRN-5699610
14 Aug 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5699610 The complaint Ms W is complaining about Moneybarn No.1 Limited. She says they shouldn’t have lent to her as the loan was unaffordable. A representative has raised the complaint on Ms W’s behalf but for ease I’ve written as if we’ve dealt directly with Ms W. What happened In... (3 pages)View decision