We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1128 results
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Decision Reference DRN-4898208
29 Jul 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4898208 Complaint Mr C complains that Moneybarn No.1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the proper checks weren’t carried out and he was provided with finance that was unaffordable. Background In January 2022, Moneybarn... (3 pages)View decision -
Decision Reference DRN-4914556
26 Jul 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4914556 Complaint Mr L complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the payments to the agreement were unaffordable so he should not have been lent to. Background In June 2018, Moneybarn provided M... (3 pages)View decision -
Decision Reference DRN-4876221
26 Jul 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4876221 Complaint Miss M complains that Moneybarn No.1 Ltd (“Moneybarn”) unfairly entered into a conditional-sale agreement with her. She’s said the agreement was unaffordable for her. Background In July 2020, Moneybarn provided Miss M with finance for a used car. The cash price of ... (3 pages)View decision -
Decision Reference DRN-4910821
25 Jul 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4910821 Complaint Mr S complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that this agreement was unaffordable for him. Background In November 2018, Moneybarn provided Mr S with finance for a used car. The pur... (3 pages)View decision -
Decision Reference DRN-4915227
22 Jul 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4915227 Complaint Mr M complains that Moneybarn No.1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the proper checks weren’t carried out and he was provided with finance that was unaffordable. Background In March 2019, Moneybarn p... (4 pages)View decision -
Decision Reference DRN-4903423
22 Jul 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4903423 Complaint Miss S complains that Moneybarn No.1 Ltd (“Moneybarn”) unfairly entered into a conditional- sale agreement with her. She’s said the agreement was unaffordable for her. Background In August 2018, Moneybarn provided Miss S with finance for a used car. The cash price... (3 pages)View decision -
Decision Reference DRN-4913514
19 Jul 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4913514 The complaint and what happened Mr G complains that Moneybarn No.1 Limited, trading as Moneybarn, lent to him irresponsibly and without carrying out proper affordability checks. He would like all the interest and charges associated with the conditional sale agreement refunde... (3 pages)View decision -
Decision Reference DRN-4769246
17 Jul 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4769246 The complaint Mr P is complaining about Moneybarn No.1 Limited. He says they shouldn’t have lent to him as the loan was unaffordable. A representative has raised the complaint on Mr P’s behalf but for ease I’ve written as if we’ve dealt directly with Mr P. What happened In ... (3 pages)View decision -
Decision Reference DRN-4857961
16 Jul 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4857961 The complaint Mr L complains that Moneybarn No.1 Limited (Moneybarn) irresponsibly granted him a conditional sale agreement that he couldn’t afford to repay. What happened In May 2021 Mr L acquired a vehicle financed by a conditional sale agreement from Moneybarn. Mr L was ... (4 pages)View decision -
Decision Reference DRN-4542056
16 Jul 2024 Moneybarn Limited Not upheldConsumer CreditDRN-4542056 The complaint Mr F complains that the car he acquired financed by a conditional sale agreement with Moneybarn Limited wasn’t of satisfactory quality. What happened Mr F acquired a car in April 2023 financed through a conditional sale agreement with Moneybarn. He started to e... (2 pages)View decision
