We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1382 results
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Decision Reference DRN-5742931
13 Aug 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5742931 The complaint Mr F’s complaint is that Moneybarn No. 1 Limited (Moneybarn) irresponsibly provided him with an unaffordable regulated credit agreement to finance a vehicle. What happened Moneybarn approved Mr F for a credit agreement for a vehicle with a total cash price of a... (5 pages)View decision -
Decision Reference DRN-5727594
13 Aug 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5727594 The complaint Mr S complains that a car supplied to him under a conditional sale agreement with Moneybarn No. 1 Limited trading as Moneybarn was of unsatisfactory quality. What happened In February 2023, Mr S was supplied with a used car through a conditional sale agreement ... (3 pages)View decision -
Decision Reference DRN-5365066
12 Aug 2025 Moneybarn Limited Not upheldConsumer CreditDRN-5365066 The complaint Mr B is unhappy with the quality of a car financed by Moneybarn Limited using a conditional sale agreement. What happened In September 2023, Mr B entered into a conditional sale agreement with Moneybarn for a used car. The car was around ten years old and had b... (2 pages)View decision -
Decision Reference DRN-5577610
12 Aug 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5577610 The complaint Mr R complains about the quality of a car he has been financing through an agreement with Moneybarn No. 1 Limited (‘Moneybarn’). What happened Mr R took receipt of a used car in September 2024. He financed the deal through a conditional sale agreement with Mone... (2 pages)View decision -
Decision Reference DRN-5699235
12 Aug 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5699235 Complaint Mr H complains that Moneybarn No.1 Limited (trading as “Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the proper checks weren’t carried out and he was provided with finance that was unaffordable. Background In October 2016... (3 pages)View decision -
Decision Reference DRN-5721004
11 Aug 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5721004 The complaint Mr V’s complaint is that Moneybarn No. 1 Limited trading as Moneybarn provided him with an unaffordable regulated credit agreement to finance a vehicle. Mr V’s complaint has been brought by a professional representative, but for ease I’ve referred to all submi... (4 pages)View decision -
Decision Reference DRN-5423690
11 Aug 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5423690 The complaint Mr H, through his representative, complains that Moneybarn No. 1 Limited lent to him irresponsibly by approving car finance for him. What happened On 8 December 2020 Mr H agreed to pay for finance arranged by Moneybarn to pay for a car. The total to repay was £... (3 pages)View decision -
Decision Reference DRN-5655691
8 Aug 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5655691 The complaint Mr M complains Moneybarn No. 1 Limited trading as Moneybarn irresponsibly provided him with an unaffordable regulated credit agreement. Mr M’s complaint has been brought by a professional representative but for ease I’ve referred to all submissions as though t... (5 pages)View decision -
Decision Reference DRN-5737851
7 Aug 2025 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5737851 The complaint Mr H complains through a representative that Moneybarn No.1 Limited trading as Moneybarn (“Moneybarn”) lent to him without carrying out sufficient affordability checks. What happened In April 2020, Moneybarn provided Mr H with a conditional sale agreement for ... (4 pages)View decision -
Decision Reference DRN-5689433
5 Aug 2025 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5689433 The complaint Miss L complains about the compensation that Moneybarn No. 1 Limited had paid her for mis-selling a conditional sale agreement to her. What happened A used car was supplied to Miss L under a conditional sale agreement with Moneybarn that she electronically sign... (2 pages)View decision