We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1128 results
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Decision Reference DRN-4708041
15 Jul 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4708041 The complaint Mr H is complaining about Moneybarn No.1 Limited. He says they shouldn’t have made three separate loans to him as each was unaffordable. A representative has raised the complaint on Mr H’s behalf but for ease I’ve written as if we’ve dealt directly with Mr H. ... (3 pages)View decision -
Decision Reference DRN-4831102
15 Jul 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4831102 Complaint Mr C complains that Moneybarn No.1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the proper checks weren’t carried out and he was provided with finance that was unaffordable. Background In April 2021, Moneybarn p... (3 pages)View decision -
Decision Reference DRN-4871679
15 Jul 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4871679 Complaint Mr C complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that his credit history demonstrates that the payments to the agreement were unaffordable, so he should not have been lent to. Backgro... (4 pages)View decision -
Decision Reference DRN-4850552
15 Jul 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4850552 Complaint Mrs D complains that Moneybarn No.1 Ltd (“Moneybarn”) unfairly entered into a conditional- sale agreement with her. She’s said the agreement was unaffordable for her. Background In February 2018, Moneybarn provided Mrs D with finance for a used car. The cash price... (3 pages)View decision -
Decision Reference DRN-4861596
8 Jul 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4861596 Complaint Mr R complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that his credit history demonstrates that the payments to the agreement were unaffordable, so he should not have been lent to. Background I... (3 pages)View decision -
Decision Reference DRN-4863406
5 Jul 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4863406 Complaint Mr A complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the payments to the agreement were unaffordable, so he should not have been lent to. Background In September 2017, Moneybarn provided ... (3 pages)View decision -
Decision Reference DRN-4719658
3 Jul 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4719658 The complaint Mr B complains about the quality of a car supplied to him by Moneybarn No. 1 Limited (“Moneybarn”). What happened Mr B acquired a used car under a conditional sale agreement with Moneybarn in July 2023. The car cost around £12,095. Mr B paid a deposit of £1,500. U... (3 pages)View decision -
Decision Reference DRN-4814221
2 Jul 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4814221 The complaint Miss S is complaining about Moneybarn No.1 Limited (Moneybarn). She says they were irresponsible in lending to her as the loan was unaffordable. A representative has raised the complaint on Miss S’s behalf but for ease I’ve written as if we’ve dealt directly with... (3 pages)View decision -
Decision Reference DRN-4884298
2 Jul 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4884298 The complaint Mr R complains about the quality of a car he acquired through a conditional sale agreement financed by Moneybarn No.1 Limited (Moneybarn). What happened In October 2022 Mr R acquired a used car through a conditional sale agreement financed by Moneybarn. Mr R said ... (4 pages)View decision -
Decision Reference DRN-4786368
1 Jul 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4786368 Complaint Mr G complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the payments to the agreement were unaffordable, so he should not have been lent to. Background In September 2016, Moneybarn provided ... (3 pages)View decision
