We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1382 results
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Decision Reference DRN-5735364
5 Aug 2025 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5735364 The complaint Mrs K complains about the quality of a car supplied to her by Moneybarn No. 1 Limited (“Moneybarn”). What happened In late August 2024, Mrs K entered into a conditional sale agreement with Moneybarn for the supply of a used car. The car was around ten years old... (5 pages)View decision -
Decision Reference DRN-5732296
4 Aug 2025 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5732296 The complaint Ms E complains that a used car she acquired through a conditional sale agreement financed by Moneybarn No.1 Limited trading as Moneybarn (‘Moneybarn’) is of unsatisfactory quality. What happened In May 2023 Ms E took out a conditional sale agreement to cover t... (5 pages)View decision -
Decision Reference DRN-5611633
1 Aug 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5611633 The complaint Mrs E, who is represented by a third party, complains that Moneybarn No. 1 Limited (‘Moneybarn’) irresponsibly granted her a conditional sale agreement she couldn’t afford to repay. What happened In September 2020, Mrs E acquired a used car financed by a condi... (3 pages)View decision -
Decision Reference DRN-5388912
31 Jul 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5388912 The complaint Miss S complains that a car that was supplied to her under a conditional sale agreement with Moneybarn No. 1 Limited, trading as Moneybarn, wasn’t of satisfactory quality. Miss S’s partner is also involved in her complaint. What happened A used car was supplied... (3 pages)View decision -
Decision Reference DRN-5366004
30 Jul 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5366004 The complaint Mrs A complains that Moneybarn No. 1 Limited hasn’t dealt with the payments that she’s made to it under a conditional sale agreement correctly and that its reported adverse information about her payments to the credit reference agencies. What happened A used ca... (4 pages)View decision -
Decision Reference DRN-5574650
30 Jul 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5574650 The complaint Mr M says Moneybarn No. 1 Limited trading as Moneybarn (‘Moneybarn’), irresponsibly lent to him. He says that it didn’t take reasonable steps to ensure he could afford the repayments towards a conditional sale agreement to purchase a car. He says the lending wa... (4 pages)View decision -
Decision Reference DRN-5723601
30 Jul 2025 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5723601 The complaint Mr S is unhappy that a car supplied to him under a conditional sale agreement with Moneybarn No.1 Limited was of an unsatisfactory quality. What happened In April 2024, Mr S was supplied with a used car through a conditional sale agreement with Moneybarn. he p... (6 pages)View decision -
Decision Reference DRN-5716391
30 Jul 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5716391 The complaint Mr A is unhappy with how Moneybarn No. 1 Limited treated him when he got into financial difficulty in relation to a conditional sale agreement taken to finance a car. What happened In March 2024 Mr A was supplied with a used car through a conditional sale agree... (4 pages)View decision -
Decision Reference DRN-5375794
30 Jul 2025 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5375794 The complaint Mr C, through his representative, complained that Moneybarn No. 1 Limited trading as Moneybarn lent to him by agreeing to extend finance to purchase a car in April 2019 when he could not afford it. What happened Mr C applied to Moneybarn for car finance in late... (4 pages)View decision -
Decision Reference DRN-5365711
29 Jul 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5365711 The complaint Mrs P complains Moneybarn No.1 Limited (Moneybarn) acted irresponsibly by agreeing a conditional sale agreement she couldn’t afford to repay. What happened The facts of this case are familiar to both parties, so I won’t repeat them again in detail here. Instea... (5 pages)View decision