We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1128 results
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Decision Reference DRN-4857009
1 Jul 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4857009 Complaint Mr L complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the payments to the agreement were unaffordable, so he should not have been lent to. Background Mr L also made a complaint about the q... (3 pages)View decision -
Decision Reference DRN-4506499
1 Jul 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4506499 The complaint Mrs S complains that Moneybarn No. 1 Limited didn’t help her by taking back the car she bought using a loan it provided. What happened In April 2023 Mrs S bought a car funded by a conditional sale agreement with Moneybarn. Very soon after acquiring the car, Mrs S ... (2 pages)View decision -
Decision Reference DRN-4729753
26 Jun 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4729753 The complaint Ms M complains Moneybarn No 1 Limited didn’t sufficiently check she could sustain repayments for a finance agreement she entered into with them. What happened In January 2020 Ms M acquired a car when she entered into a conditional sale agreement with Moneybarn. Th... (4 pages)View decision -
Decision Reference DRN-4638755
26 Jun 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4638755 The complaint Mrs M complains that the car she acquired through a conditional sale agreement with Moneybarn No. 1 Limited trading as Moneybarn wasn’t of satisfactory quality. She wants the car collected and her agreement terminated. What happened Mrs M acquired a used car throu... (3 pages)View decision -
Decision Reference DRN-4554304
24 Jun 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4554304 The complaint Mrs B complains that Moneybarn No. 1 Limited (“Moneybarn”) didn’t settle her conditional sale agreement as it had agreed to. What happened Mrs B acquired a car under a 60 month conditional sale agreement with Moneybarn in February 2021. Under the agreement, Mrs B ... (3 pages)View decision -
Decision Reference DRN-4859609
24 Jun 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4859609 Complaint Miss K complains that Moneybarn No.1 Ltd (“Moneybarn”) unfairly entered into a conditional- sale agreement with her. She’s said the agreement was unaffordable for her. Background In October 2020, Moneybarn provided Miss K with finance for a used car. The cash price of... (3 pages)View decision -
Decision Reference DRN-4865392
24 Jun 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4865392 Complaint Mrs W complains that Moneybarn No.1 Ltd (“Moneybarn”) unfairly entered into a conditional- sale agreement with her. She’s said the agreement was unaffordable for her. Background In June 2018, Moneybarn provided Mrs W with finance for a used car. The cash price of the ... (3 pages)View decision -
Decision Reference DRN-4715470
21 Jun 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4715470 The complaint Mr L is unhappy with the quality of a car that was supplied to him under a conditional sale agreement with Moneybarn No. 1 Limited. What happened On 31 May 2023 Mr L took out a conditional sale agreement with Moneybarn. This was for a ten year-old car that had cov... (3 pages)View decision -
Decision Reference DRN-4815508
21 Jun 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4815508 Complaint Mr S complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that this agreement was unaffordable for him. Background In June 2019, Moneybarn provided Mr S with finance for a used car. The purchase pr... (3 pages)View decision -
Decision Reference DRN-4349464
20 Jun 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4349464 The complaint Mr A has complained about the repayments under his finance agreement with Moneybarn No. 1 Limited. He believes he’s still being required to make repayments, even though the term of the agreement has ended. What happened In May 2020, Mr A entered into a finance agr... (2 pages)View decision
