We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1285 results
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Decision Reference DRN-5782460
2 Oct 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5782460 Complaint Miss L complains that Moneybarn No.1 Limited (trading as “Moneybarn”) unfairly entered into conditional sale agreement with her. She’s said that the proper checks weren’t carried out which led to her being provided with finance that was unaffordable and this led to... (5 pages)View decision -
Decision Reference DRN-5588620
1 Oct 2025 MFM Investment Ltd UpheldInvestmentsDRN-5588620 The complaint Mr D complains about MFM Investment Ltd trading as MoneyFarm (MFM). He is not happy with how it responded when a transfer of money into his account with it, was returned unpaid. He says it did not respond effectively, and this caused him distress and inconvenie... (2 pages)View decision -
Decision Reference DRN-5831576
30 Sep 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5831576 The complaint Miss M complains that a car that was supplied to her under a conditional sale agreement with Moneybarn No.1 Limited, trading as Moneybarn, wasn’t of satisfactory quality. What happened A used car was supplied to Miss M under a conditional sale agreement with Mo... (3 pages)View decision -
Decision Reference DRN-5635561
30 Sep 2025 MONEYBARN NO.1 LIMITED UpheldConsumer CreditDRN-5635561 The complaint Mr B has complained about the quality of the car he financed through Moneybarn No. 1 Limited. What happened Mr B entered into a finance agreement with Moneybarn on 26 July 2024, for a used car. It was just under eight years old, and was recorded as having 93,30... (2 pages)View decision -
Decision Reference DRN-5842832
30 Sep 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5842832 The complaint Mr S complains Moneybarn No.1 Limited (Moneybarn) irresponsibly lent because it didn’t carry out reasonable and proportionate checks to ensure the lending was affordable. What happened Mr S entered into a conditional sale agreement with Moneybarn in order to a... (4 pages)View decision -
Decision Reference DRN-5732414
29 Sep 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5732414 The complaint Miss R complains that Moneybarn No 1 Limited trading as Moneybarn gave her incorrect information regarding the amount required to settle her agreement. What happened Miss R was supplied with a car and entered into a finance agreement with Moneybarn. The vehicle... (2 pages)View decision -
Decision Reference DRN-5584786
29 Sep 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5584786 The complaint Mr C complains Moneybarn No.1 Limited trading as Moneybarn (Moneybarn) irresponsibly lent when it entered into a car finance agreement with him because it didn’t carry out reasonable and proportionate checks to ensure he could sustainably afford the repayments.... (6 pages)View decision -
Decision Reference DRN-5783375
29 Sep 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5783375 The complaint Mr D complains that Moneybarn No. 1 Limited trading as Moneybarn (Moneybarn) failed to assess his creditworthiness and affordability prior to lending to him. Mr D is represented in this complaint by a professional representative but, for ease, I’ll refer to Mr ... (4 pages)View decision -
Decision Reference DRN-5781593
29 Sep 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5781593 The complaint Mr Q complains that Moneybarn No. 1 Limited lent to him irresponsibly. What happened Mr Q took a finance agreement with Moneybarn on the following terms to help him acquire a used car. Date Amount of credit Term Monthly repayment Total payable 2 November 2023 ... (3 pages)View decision -
Decision Reference DRN-5828261
29 Sep 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5828261 The complaint With the help of a professional representative (PR), Mr B complaints that Moneybarn No. 1 Limited lent to him irresponsibly. For ease, I’ll refer to the actions of the PR as being those of Mr B. What happened Mr B took a finance agreement with Moneybarn to help... (3 pages)View decision
