We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1126 results
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Decision Reference DRN-5405162
4 Apr 2025 Secure Trust Bank Plc Not upheldConsumer CreditDRN-5405162 Complaint Mr P complains that Secure Trust Bank Plc (trading as “Moneyway”) unfairly entered into a hire-purchase agreement with him. He’s said that the finance was unaffordable which resulted in him ending up in a cycle of borrowing from friends, family and payday loans in ... (5 pages)View decision -
Decision Reference DRN-5004611
31 Mar 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5004611 The complaint Ms A is unhappy that a car supplied to her under a conditional sale agreement with Moneybarn No.1 Limited was of an unsatisfactory quality. What happened In August 2022, Ms A was supplied with a used car through a conditional sale agreement with Moneybarn. She... (3 pages)View decision -
Decision Reference DRN-5434648
28 Mar 2025 Close Brothers Limited UpheldConsumer CreditDRN-5434648 The complaint Mr K is unhappy with the way Close Brothers Limited trading as Close Brothers Premium Finance (‘CB’) treated him when he got into arrears on a rolling credit account, financing car insurance premiums. What happened In February 2023 Mr K took a rolling credit a... (5 pages)View decision -
Decision Reference DRN-5072788
28 Mar 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5072788 The complaint Mrs R complains about the quality of a used car she acquired through a conditional sale agreement with Moneybarn No. 1 Limited (‘Moneybarn’). Mrs R says that she has had problems with the car since it was supplied to her. She has tried to return it as she doesn... (3 pages)View decision -
Decision Reference DRN-4920779
27 Mar 2025 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4920779 The complaint Mr H complains about the costs involved when he returned his motorbike part way through the term of a conditional sale agreement taken with Moneybarn No. 1 Limited trading as Moneybarn. What happened Around December 2021 Mr H took a conditional sale agreement... (4 pages)View decision -
Decision Reference DRN-5370507
27 Mar 2025 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5370507 The complaint Mrs A complains through a representative that Moneybarn No.1 Limited trading as Moneybarn (“Moneybarn”) gave her finance without carrying out sufficient affordability checks. What happened In August 2021, Moneybarn provided Mrs A with a conditional sale agreem... (4 pages)View decision -
Decision Reference DRN-5359715
27 Mar 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5359715 The complaint Mr O argues that Moneybarn No. 1 Limited trading as Moneybarn lent irresponsibly to him when it agreed a conditional sale agreement to purchase a van. What happened In May 2022 Moneybarn agreed a conditional sale agreement of £14,430. The consumer paid an addit... (4 pages)View decision -
Decision Reference DRN-5426652
26 Mar 2025 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5426652 The complaint Mrs A is unhappy with how Moneybarn No. 1 Limited treated her when she got into financial difficulty in relation to a conditional sale agreement taken to finance a car. What happened In March 2020, Mrs A entered into a conditional sale agreement with Moneybarn ... (9 pages)View decision -
Decision Reference DRN-5229037
24 Mar 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5229037 The complaint Mr O complains about the service he received from Moneybarn No. 1 Limited (“Moneybarn”). He says he asked it about early repayment and was mis-advised. He’s unhappy with how much he needs to pay to settle the finance and believes there’s been a breach of contra... (3 pages)View decision -
Decision Reference DRN-5354494
21 Mar 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5354494 The complaint Miss S complains through a representative that Moneybarn No.1 Limited trading as Moneybarn (“Moneybarn”) gave her a loan without carrying out the correct checks. Had it made better checks it would’ve seen the agreement wasn’t affordable. What happened In July ... (6 pages)View decision
