We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1382 results
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Decision Reference DRN-6089226
22 Jan 2026 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-6089226 The complaint Mr V is unhappy that a car supplied to him under a conditional sale agreement with Moneybarn No.1 Limited was of an unsatisfactory quality. What happened On 22 April 2025, Mr V was supplied with a used car through a conditional sale agreement with Moneybarn. T... (4 pages)View decision -
Decision Reference DRN-6053494
20 Jan 2026 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-6053494 The complaint Mr W complains that a vehicle acquired through a hire purchase agreement financed by MONEYBARN NO.1 LIMITED (‘Moneybarn’) is of unsatisfactory quality. What happened The parties are familiar with the background details of this complaint – so I will briefly summ... (3 pages)View decision -
Decision Reference DRN-6052773
20 Jan 2026 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-6052773 The complaint Mr S complains that MONEYBARN NO.1 LIMITED trading as Moneybarn didn’t provide adequate support when he was recalled to prison. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some... (3 pages)View decision -
Decision Reference DRN-6063561
15 Jan 2026 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-6063561 The complaint Miss W complains that a car that was supplied to her under a conditional sale agreement with Moneybarn No. 1 Limited wasn’t of satisfactory quality. What happened A used car was supplied to Miss W under a conditional sale agreement with Moneybarn that she elect... (2 pages)View decision -
Decision Reference DRN-5973978
14 Jan 2026 MONEYBARN NO.1 LIMITED UpheldConsumer CreditDRN-5973978 The complaint Miss S complains about the quality of a car supplied to her by Moneybarn NO.1 Limited (“Moneybarn”). What happened Miss S entered into a conditional sale agreement with Moneybarn for the supply of a used car in June 2024. The car was around seven years old and ... (4 pages)View decision -
Decision Reference DRN-6003093
13 Jan 2026 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-6003093 The complaint Mr K complains about Moneybarn No.1 Limited’s decision to lend him. He says the loan was unaffordable. A representative has brought the complaint to our service. But for clarity, I’ve only referred to Mr K throughout this decision. What happened In November 2... (3 pages)View decision -
Decision Reference DRN-6005539
12 Jan 2026 MONEYBARN NO.1 LIMITED UpheldConsumer CreditDRN-6005539 The complaint Mr B complains about the time it took Moneybarn No.1 Limited (“Moneybarn”) to unwind a conditional sale agreement he took out with them to acquire a car. What happened In October 2024, Mr B acquired a used car using a conditional sale agreement with Moneybarn.... (4 pages)View decision -
Decision Reference DRN-5995869
12 Jan 2026 MONEYBARN NO.1 LIMITED UpheldConsumer CreditDRN-5995869 The complaint Ms K complains about the quality of a car she was financing through an agreement with MONEYBARN NO.1 LIMITED trading as Moneybarn. What happened I issued my provisional decision on this complaint in November 2025, and I amended the redress I was expecting to or... (5 pages)View decision -
Decision Reference DRN-5851837
12 Jan 2026 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5851837 Complaint Mr W complains that Moneybarn No.1 Limited (trading as “Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the proper checks weren’t carried out and he was provided with finance that was unaffordable. Background In November 202... (3 pages)View decision -
Decision Reference DRN-6023923
12 Jan 2026 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-6023923 Complaint Ms O complains that Moneybarn No.1 Limited (trading as “Moneybarn”) unfairly entered into a conditional-sale agreement with her. She’s said the monthly payments to the agreement were unaffordable and so she shouldn’t have been accepted for it. Background In May 20... (3 pages)View decision