We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1382 results
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Decision Reference DRN-5239942
29 Jul 2025 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5239942 The complaint Mr R complains about the quality of a used car he acquired through a conditional sale agreement with Moneybarn No. 1 Limited (‘Moneybarn’). Mr R says that the car developed faults very soon after he acquired it and he would like it repaired. What happened Mr R... (4 pages)View decision -
Decision Reference DRN-5285948
28 Jul 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5285948 The complaint Mr C complains that a car that was supplied to him under a conditional sale agreement with Moneybarn No. 1 Limited wasn’t of satisfactory quality. What happened A used car was supplied to Mr C under a conditional sale agreement with Moneybarn that he electronic... (2 pages)View decision -
Decision Reference DRN-5568211
26 Jul 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5568211 The complaint Ms H complains Moneybarn No.1 Limited (Moneybarn) irresponsibly lent to her when it entered into a car finance agreement because it didn’t carry out reasonable and proportionate checks to ensure the lending was affordable. What happened Ms H took out a conditi... (5 pages)View decision -
Decision Reference DRN-5711947
25 Jul 2025 Stellantis Financial Services UK Limited Not upheldConsumer CreditDRN-5711947 The complaint Mr M1 and Mr M2 say Stellantis Financial Services UK Limited trading as Vauxhall Finance (‘Stellantis’), irresponsibly lent to them. They say that it didn’t take reasonable steps to ensure that, Mr M2 primarily, could afford the repayments towards a conditional... (5 pages)View decision -
Decision Reference DRN-5668129
24 Jul 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5668129 The complaint Mr J is unhappy that a van supplied to him under a conditional sale agreement with Moneybarn No.1 Limited was of an unsatisfactory quality. What happened In November 2023, Mr J was supplied with a used commercial vehicle, a van, through a conditional sale agre... (3 pages)View decision -
Decision Reference DRN-5692887
22 Jul 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5692887 The complaint Mr G is unhappy that a car supplied to him under a conditional sale agreement with Moneybarn No. 1 Limited trading as Moneybarn (Moneybarn) was of an unsatisfactory quality. What happened In October 2021 Mr G was supplied with a used car through a conditional s... (5 pages)View decision -
Decision Reference DRN-5559048
21 Jul 2025 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5559048 The complaint Mr O complains that the car he acquired through Moneybarn No. 1 Limited (“Moneybarn”) wasn’t of satisfactory quality. He wants to reject the car and have the credit agreement cancelled. What happened Mr O entered into a conditional sale agreement in August 2023... (4 pages)View decision -
Decision Reference DRN-5701207
21 Jul 2025 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5701207 The complaint Mr Y is unhappy that a car supplied to him under a conditional sale agreement with Moneybarn No. 1 Limited (Moneybarn) was of an unsatisfactory quality. What happened In March 2024 Mr Y was supplied with a used car through a conditional sale agreement with Mone... (5 pages)View decision -
Decision Reference DRN-5469996
21 Jul 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5469996 The complaint Miss B, through her representative, complained to Moneybarn No. 1 Limited (Moneybarn) that it had lent to her irresponsibly by approving a finance agreement with which to purchase a car when she was unable to afford. What happened In February 2019, Miss B bough... (3 pages)View decision -
Decision Reference DRN-5700555
18 Jul 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5700555 The complaint Miss B complains through a representative that Moneybarn No.1 Limited trading as Moneybarn (“Moneybarn”) gave her a loan without carrying out a sufficient affordability assessment. What happened In June 2023, Moneybarn provided Miss B with a conditional sale a... (4 pages)View decision