We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1113 results
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Decision Reference DRN-4736248
21 May 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4736248 The complaint Mr L complains about the service he received from Moneybarn No. 1 Limited (“Moneybarn”) when he changed the date of his monthly direct debit. He says it put his account into arrears and it didn’t return his telephone calls. What happened Mr T entered into a financ... (3 pages)View decision -
Decision Reference DRN-4806519
20 May 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4806519 The complaint Mr R complains Moneybarn No.1 Limited (Moneybarn) irresponsibly entered into a conditional sale agreement because it didn’t carry out reasonable and proportionate checks to ensure the agreement was affordable for him. What happened Mr R entered into the agreement ... (4 pages)View decision -
Decision Reference DRN-4801512
20 May 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4801512 Complaint Miss L complains that Moneybarn No.1 Ltd (“Moneybarn”) unfairly entered into a conditional- sale agreement with her. She’s said the agreement was unaffordable for her. Background In May 2021, Moneybarn provided Miss L with finance for a used car. The cash price of the... (3 pages)View decision -
Decision Reference DRN-4702315
17 May 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4702315 The complaint Miss M complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with her. She says that due to her personal and financial circumstances at the relevant time the agreement was unaffordable. What happened In February 20... (3 pages)View decision -
Decision Reference DRN-4692495
16 May 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4692495 The complaint Miss C complains that Moneybarn No. 1 Limited trading as Moneybarn didn’t carry out proper affordability checks before they agreed to lend to her. What happened In February 2020 Miss C acquired a car when she entered into a conditional sale agreement with Moneybar... (4 pages)View decision -
Decision Reference DRN-4774836
16 May 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4774836 Complaint Miss B complains that Moneybarn No.1 Ltd (“Moneybarn”) unfairly entered into a conditional- sale agreement with her. She’s said the agreement was unaffordable for her. Background In October 2021, Moneybarn provided Miss B with finance for a used car. The cash price of... (3 pages)View decision -
Decision Reference DRN-4570591
15 May 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4570591 The complaint Ms N complains about the quality of the car she acquired through a conditional sale agreement taken out with Moneybarn No.1 Limited “Moneybarn” in July 2023. What happened In July 2023, Ms N took out a conditional sale agreement to buy a used car. She says the car... (3 pages)View decision -
Decision Reference DRN-4684507
15 May 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4684507 The complaint Mr A complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement (“agreement”) with him. He says that due to his personal and financial circumstances at the relevant time the agreement was unaffordable. Mr A also complai... (4 pages)View decision -
Decision Reference DRN-4594153
14 May 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4594153 The complaint Miss F is unhappy that a car supplied to her under a conditional sale agreement with Moneybarn No.1 Limited was of an unsatisfactory quality. Miss F has been represented during the claim and complaint process by Mr R. For ease of reference, I will refer to any com... (5 pages)View decision -
Decision Reference DRN-4764264
13 May 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4764264 The complaint Miss N, via a third party, complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with her. She says that due to her personal and financial circumstances at the relevant time the agreement was unaffordable. What hap... (3 pages)View decision
