We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1128 results
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Decision Reference DRN-4394161
14 Jun 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4394161 The complaint Mr B complains Moneybarn No.1 Limited (Moneybarn) irresponsibly entered into a conditional sale agreement as it didn’t complete reasonable and proportionate checks to ensure the agreement was affordable. What happened Mr B entered into the conditional sale agreeme... (4 pages)View decision -
Decision Reference DRN-4851412
13 Jun 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4851412 The complaint Mr Y complains that Moneybarn No. 1 Limited (Moneybarn) irresponsibly entered into a conditional sale agreement with him. What happened In May 2018 Moneybarn provided Mr Y with finance to purchase a used car. The car cost £7,300 and Mr Y paid a deposit of £300. He... (3 pages)View decision -
Decision Reference DRN-4630285
13 Jun 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4630285 The complaint Mr M complains about the quality of a car he acquired through a conditional sale agreement financed by Moneybarn No.1 Limited (Moneybarn). What happened In May 2023 Mr M acquired a used car through a conditional sale agreement financed by Moneybarn. Later that mon... (3 pages)View decision -
Decision Reference DRN-4850439
13 Jun 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4850439 The complaint Mrs F complains about Moneybarn No.1 Limited’s decision to lend to her. She says the loan was unaffordable. And she’s unhappy about the way Moneybarn treated her when she fell into arrears. What happened In August 2019 Moneybarn No.1 Limited (Moneybarn) provided M... (5 pages)View decision -
Decision Reference DRN-4729002
12 Jun 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4729002 The complaint Mr M complains about a van he acquired with credit provided by Moneybarn No. 1 Limited. What happened In February 2022 Mr M entered into a regulated conditional sale agreement with Moneybarn in relation to a used van. The van was then four years old, and had been ... (2 pages)View decision -
Decision Reference DRN-4772535
10 Jun 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4772535 Complaint Mr W complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the payments to this agreement were unaffordable due to his existing position. Background In September 2017, Moneybarn provided Mr W w... (3 pages)View decision -
Decision Reference DRN-4831916
10 Jun 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4831916 Complaint Mrs P complains that Moneybarn No.1 Ltd (“Moneybarn”) unfairly entered into a conditional- sale agreement with her. She’s said the agreement was unaffordable for her. Background In September 2021, Moneybarn provided Mrs P with finance for a used car. The cash price of... (3 pages)View decision -
Decision Reference DRN-4747114
5 Jun 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4747114 The complaint Mr H, who is represented by a third party, complains that Moneybarn No. 1 Limited (“Moneybarn) irresponsibly granted him a conditional sale agreement he couldn’t afford to repay. What happened In August 2019, Mr H acquired a used car financed by a conditional sale... (3 pages)View decision -
Decision Reference DRN-4814682
3 Jun 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4814682 Complaint Mr H complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the payments to the agreement were unaffordable, so he should not have been lent to. Background In February 2020, Moneybarn provided M... (3 pages)View decision -
Decision Reference DRN-4779997
3 Jun 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4779997 Complaint Mr W complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the payments to the agreement were unaffordable, so he should not have been lent to. Background In August 2021, Moneybarn provided Mr ... (3 pages)View decision
