We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1382 results
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Decision Reference DRN-5698353
17 Jul 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5698353 The complaint Mr M complains that a motorbike that was supplied to him under a conditional sale agreement with Moneybarn No. 1 Limited, trading as Moneybarn, wasn’t of satisfactory quality. What happened I issued a provisional decision on this complaint last month in which I... (5 pages)View decision -
Decision Reference DRN-5692026
16 Jul 2025 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5692026 The complaint Mr H is unhappy with the redress offered by Moneybarn No. 1 Limited (Moneybarn) after it agreed that a car they supplied to him under a conditional sale agreement was of an unsatisfactory quality. What happened In November 2024 Mr H was supplied with a used ca... (4 pages)View decision -
Decision Reference DRN-5310913
15 Jul 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5310913 The complaint Miss F complains about how Moneybarn No. 1 Limited (*Moneybarn*) dealt with her when she got into financial difficulties with her car finance agreement. What happened Miss F entered a conditional sale agreement with Moneybarn in March 2021 for the supply of a u... (3 pages)View decision -
Decision Reference DRN-5613294
15 Jul 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5613294 The complaint Mr E complains about the quality of a car he acquired under a conditional sale agreement with Moneybarn No. 1 Limited (Moneybarn). When I refer to what Mr E and/or Moneybarn said or did, it should also be taken to include things said or done on their behalf. ... (4 pages)View decision -
Decision Reference DRN-5548867
14 Jul 2025 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5548867 The complaint Mr W complains about the quality of a used car he acquired through a conditional sale agreement with Moneybarn No. 1 Limited trading as Moneybarn (‘Moneybarn’). Mr W says the car wasn’t of satisfactory quality, and he would like compensation for this. What hap... (3 pages)View decision -
Decision Reference DRN-5252758
14 Jul 2025 Moneybarn Limited Not upheldConsumer CreditDRN-5252758 The complaint Miss M complains about the quality of a car she acquired, using finance from Moneybarn Limited (Moneybarn). What happened In March 2024 Miss M entered into a finance agreement with Moneybarn. This was for a used car that was almost seven years old and had don... (3 pages)View decision -
Decision Reference DRN-5643604
14 Jul 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5643604 Complaint Miss K complains that Moneybarn No.1 Ltd (trading as “Moneybarn”) unfairly entered into a conditional-sale agreement with her. She’s said the agreement was unaffordable for her. Background In September 2016, Moneybarn provided Miss K with finance for a used car. T... (3 pages)View decision -
Decision Reference DRN-5534839
11 Jul 2025 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5534839 The complaint Mr L complains about the quality of a car supplied to him by Moneybarn No. 1 Limited (“Moneybarn”). What happened Mr L entered into a conditional sale agreement with Moneybarn in December 2023 for the supply of a used car. The car was around nine years old and ... (4 pages)View decision -
Decision Reference DRN-5683258
10 Jul 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5683258 The complaint Miss C complains that the settlement provided by Moneybarn No.1 Limited trading as Moneybarn, after it had agreed a conditional sale agreement had been unaffordable for her, had been fair. What happened In June 2021 Miss C entered into a five-year conditional s... (3 pages)View decision -
Decision Reference DRN-5561129
7 Jul 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5561129 Complaint Mr W complains that Moneybarn No.1 Limited (trading as “Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the proper checks weren’t carried out and he was provided with finance that was unaffordable. Background In January 2021... (3 pages)View decision