We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1128 results
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Decision Reference DRN-4774737
29 May 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4774737 The complaint Miss W complains about the quality of a car she financed with Moneybarn No.1 Limited (‘MB’). What happened The parties are familiar with the background details of this complaint – so I will briefly summarise them here. It reflects my informal remit. Miss W took ou... (3 pages)View decision -
Decision Reference DRN-4804814
28 May 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4804814 Complaint Mr J complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the payments to the agreement were unaffordable, so he should not have been lent to. Background In November 2021, Moneybarn provided M... (3 pages)View decision -
Decision Reference DRN-4814331
28 May 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4814331 Complaint Mr L complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the payments to the agreement were unaffordable, so he should not have been lent to. Background In October 2021, Moneybarn provided Mr... (3 pages)View decision -
Decision Reference DRN-4725674
22 May 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4725674 The complaint Mr M complains that Moneybarn No.1 Limited (Moneybarn) irresponsibly granted him a conditional sale agreement that he couldn’t afford to repay. What happened In August 2023 Mr M acquired a vehicle financed by a conditional sale agreement from Moneybarn. Mr M was r... (3 pages)View decision -
Decision Reference DRN-4782330
21 May 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4782330 The complaint Ms C is complaining about Moneybarn No.1 Limited (Moneybarn). She says they were irresponsible in lending to her as the loan was unaffordable. Ms C’s complaint has been brought to us by a representative but for ease I’ve written as if we’ve dealt directly with he... (4 pages)View decision -
Decision Reference DRN-4736248
21 May 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4736248 The complaint Mr L complains about the service he received from Moneybarn No. 1 Limited (“Moneybarn”) when he changed the date of his monthly direct debit. He says it put his account into arrears and it didn’t return his telephone calls. What happened Mr T entered into a financ... (3 pages)View decision -
Decision Reference DRN-4806519
20 May 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4806519 The complaint Mr R complains Moneybarn No.1 Limited (Moneybarn) irresponsibly entered into a conditional sale agreement because it didn’t carry out reasonable and proportionate checks to ensure the agreement was affordable for him. What happened Mr R entered into the agreement ... (4 pages)View decision -
Decision Reference DRN-4801512
20 May 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4801512 Complaint Miss L complains that Moneybarn No.1 Ltd (“Moneybarn”) unfairly entered into a conditional- sale agreement with her. She’s said the agreement was unaffordable for her. Background In May 2021, Moneybarn provided Miss L with finance for a used car. The cash price of the... (3 pages)View decision -
Decision Reference DRN-4702315
17 May 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4702315 The complaint Miss M complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with her. She says that due to her personal and financial circumstances at the relevant time the agreement was unaffordable. What happened In February 20... (3 pages)View decision -
Decision Reference DRN-4692495
16 May 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4692495 The complaint Miss C complains that Moneybarn No. 1 Limited trading as Moneybarn didn’t carry out proper affordability checks before they agreed to lend to her. What happened In February 2020 Miss C acquired a car when she entered into a conditional sale agreement with Moneybar... (4 pages)View decision
