We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1382 results
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Decision Reference DRN-5136973
3 Jul 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5136973 The complaint Mrs M complains about the quality of a car she acquired under a conditional sale agreement with Moneybarn No. 1 Limited (Moneybarn). When I refer to what Mrs M has said and what Moneybarn have said, it should also be taken to include things said on their behal... (5 pages)View decision -
Decision Reference DRN-5499202
3 Jul 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5499202 The complaint With the help of a professional representative (PR), Mr F complains that Moneybarn No.1 Limited lent to him irresponsibly. For ease, I’ll refer to the actions of the PR as being those of Mr F. What happened In March 2018, Mr F applied for finance from Moneybarn... (4 pages)View decision -
Decision Reference DRN-5487754
3 Jul 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5487754 Complaint Mr H complains that Moneybarn No.1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the proper checks weren’t carried out and he was provided with finance that was unaffordable. Background In January 2023, Moneybarn... (3 pages)View decision -
Decision Reference DRN-5516180
1 Jul 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5516180 Complaint Mr B complains that Moneybarn No.1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the proper checks weren’t carried out and he was provided with finance that was unaffordable. Background In November 2019, Moneybar... (3 pages)View decision -
Decision Reference DRN-5552900
30 Jun 2025 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5552900 The complaint Mr D complains that Moneybarn No.1 Limited mishandled his account when it fell into arrears and this has unfairly impacted on his credit file. What happened In January 2024 Mr D entered into a 60-month conditional sale agreement with Moneybarn for a used car. U... (3 pages)View decision -
Decision Reference DRN-5469571
30 Jun 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5469571 The complaint Mr B complains Moneybarn No.1 Limited (Moneybarn) irresponsibly entered into a car finance agreement because it didn’t carry out reasonable and proportionate checks to ensure the agreement was affordable for him. What happened Mr B entered into a conditional s... (5 pages)View decision -
Decision Reference DRN-5386121
27 Jun 2025 Moneybarn Limited UpheldConsumer CreditDRN-5386121 The complaint Mr H complains about the administration of a conditional sale agreement with Moneybarn Limited (‘Moneybarn’). Mr H says that he has been treated unfairly by Moneybarn when he couldn’t pay the agreement. He also wanted to add a third party to the agreement, but ... (4 pages)View decision -
Decision Reference DRN-5602938
26 Jun 2025 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5602938 The complaint Mr L complains that a car supplied to him under a conditional sale agreement with Moneybarn no.1 Limited (MB) is of unsatisfactory quality. Mr L has been represented in his complaint; to keep things simple, I’ll refer to any information or correspondence as bei... (6 pages)View decision -
Decision Reference DRN-5339822
25 Jun 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5339822 The complaint Mr L complains about the service he received from Moneybarn No. 1 Limited (“Moneybarn”). He says he had to pay for repairs to his car, so he chose to not pay one month of the car finance agreement to recover his losses. He’s unhappy that Moneybarn didn’t pay fo... (3 pages)View decision -
Decision Reference DRN-5345167
20 Jun 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5345167 The complaint Miss R complains that Moneybarn No. 1 Limited (Moneybarn) lent to her irresponsibly. What happened On 30 July 2018, Miss R entered into a conditional sale agreement with Moneybarn as shown below, to buy a used car. The agreement was voluntarily terminated in J... (3 pages)View decision