We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1113 results
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Decision Reference DRN-4659993
13 May 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4659993 Complaint Mr M complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the payments to the agreement were unaffordable, so he should not have been lent to. Background In October 2017, Moneybarn provided Mr... (3 pages)View decision -
Decision Reference DRN-4617205
10 May 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4617205 The complaint Mr M complains about the termination of his finance agreement, in relation to a car that was supplied through a conditional sale agreement with Moneybarn No. 1 Limited trading as Moneybarn (MBL). What happened In April 2023, Mr S acquired a used car through a cond... (6 pages)View decision -
Decision Reference DRN-4791124
10 May 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4791124 The complaint Mr S complains that Moneybarn No. 1 Limited, trading as Moneybarn (‘Moneybarn’), irresponsibly granted him a conditional sale agreement he couldn’t afford to repay. What happened In September 2020, Mr S acquired a used car financed by a conditional sa... (3 pages)View decision -
Decision Reference DRN-4652001
10 May 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4652001 The complaint Mr K has complained about a van he acquired under a conditional sale agreement with Moneybarn No.1 Ltd. What happened In August 2022 Mr K entered into a conditional sale agreement with Moneybarn to acquire a used van. The van was first registered in 2018 and had c... (4 pages)View decision -
Decision Reference DRN-4789000
9 May 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4789000 The complaint Mr M complains about the management and administration of his conditional sale agreement (“agreement”) by Moneybarn No. 1 Limited (“Moneybarn”). What happened On 31 July 2023 Mr M contacted Moneybarn for an early settlement figure for his agreement. Moneybarn was ... (3 pages)View decision -
Decision Reference DRN-4785689
8 May 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4785689 The complaint Mr W, via a third party, complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He says that due to his personal and financial circumstances at the relevant time the agreement was unaffordable. What happen... (4 pages)View decision -
Decision Reference DRN-4577581
8 May 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4577581 The complaint Miss E complains that Moneybarn No.1 Limited, trading as Moneybarn lent to her irresponsibly when it gave her a car finance agreement which she says she couldn’t afford. She also complains that the interest rate was too high. What happened Miss E took out a car fi... (3 pages)View decision -
Decision Reference DRN-4730133
7 May 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4730133 Complaint Mr P complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the payments to the agreement were unaffordable, so he should not have been lent to. Background In January 2020, Moneybarn provided Mr... (3 pages)View decision -
Decision Reference DRN-4772911
3 May 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4772911 The complaint Mr B complains that Moneybarn No. 1 Limited (Moneybarn) failed to complete sufficient affordability checks prior to approving a Conditional Sale agreement for him. He says by them not doing so, they failed to act fairly and reasonably. He also complains about the ... (3 pages)View decision -
Decision Reference DRN-4741551
2 May 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4741551 The complaint Mr B complains about the quality of a car he has been financing through an agreement with Moneybarn No. 1 Limited (who I’ll call Moneybarn). What happened I issued my provisional decision on this complaint in March 2024. An extract from that provisional decision i... (5 pages)View decision
