We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1113 results
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Decision Reference DRN-4725370
1 May 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4725370 The complaint Miss H, via a third party, complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with her. She says that due to her personal and financial circumstances at the relevant time the agreement was unaffordable. What hap... (3 pages)View decision -
Decision Reference DRN-4607576
1 May 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4607576 The complaint Mr R, via a third party, complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He says that due to his personal and financial circumstances at the relevant time the agreement was unaffordable. What happen... (3 pages)View decision -
Decision Reference DRN-4750637
29 Apr 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4750637 Complaint Mr L complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the payments to the agreement were unaffordable, so he should not have been lent to. Background In December 2020, Moneybarn provided M... (3 pages)View decision -
Decision Reference DRN-4758385
29 Apr 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4758385 Complaint Mr K complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the payments to the agreement were unaffordable, so he should not have been lent to. Background In October 2018, Moneybarn provided Mr... (3 pages)View decision -
Decision Reference DRN-4711144
26 Apr 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4711144 Complaint Mr C complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the payments to the agreement were unaffordable, so he should not have been lent to. Background In May 2018, Moneybarn provided Mr C w... (3 pages)View decision -
Decision Reference DRN-4699864
26 Apr 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4699864 The complaint Miss M, via a third party, complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with her. She says that due to her personal and financial circumstances at the relevant time the agreement was unaffordable. What hap... (3 pages)View decision -
Decision Reference DRN-4744189
26 Apr 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4744189 Complaint Mr B complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the payments to the agreement were unaffordable, so he should not have been lent to. Background In July 2018, Moneybarn provided Mr B ... (3 pages)View decision -
Decision Reference DRN-4748753
26 Apr 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4748753 Complaint Mr D complains that Moneybarn Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the monthly payments to this agreement were unaffordable. Mr D is being assisted with his complaint by a Claims Management Company (“CMC”). ... (3 pages)View decision -
Decision Reference DRN-4629787
26 Apr 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4629787 Complaint Mr H complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the payments to this agreement were unaffordable due to his existing position. Background In May 2021, Moneybarn provided Mr H with fi... (3 pages)View decision -
Decision Reference DRN-4748902
23 Apr 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4748902 The complaint Miss B complains that a car she acquired via a conditional sale agreement with Moneybarn No.1 Limited wasn’t of satisfactory quality. What happened In January 2023 Miss B was looking for a used car and approached a broker who sourced a car and arranged a condition... (5 pages)View decision
