We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1128 results
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Decision Reference DRN-4774836
16 May 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4774836 Complaint Miss B complains that Moneybarn No.1 Ltd (“Moneybarn”) unfairly entered into a conditional- sale agreement with her. She’s said the agreement was unaffordable for her. Background In October 2021, Moneybarn provided Miss B with finance for a used car. The cash price of... (3 pages)View decision -
Decision Reference DRN-4570591
15 May 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4570591 The complaint Ms N complains about the quality of the car she acquired through a conditional sale agreement taken out with Moneybarn No.1 Limited “Moneybarn” in July 2023. What happened In July 2023, Ms N took out a conditional sale agreement to buy a used car. She says the car... (3 pages)View decision -
Decision Reference DRN-4684507
15 May 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4684507 The complaint Mr A complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement (“agreement”) with him. He says that due to his personal and financial circumstances at the relevant time the agreement was unaffordable. Mr A also complai... (4 pages)View decision -
Decision Reference DRN-4594153
14 May 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4594153 The complaint Miss F is unhappy that a car supplied to her under a conditional sale agreement with Moneybarn No.1 Limited was of an unsatisfactory quality. Miss F has been represented during the claim and complaint process by Mr R. For ease of reference, I will refer to any com... (5 pages)View decision -
Decision Reference DRN-4764264
13 May 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4764264 The complaint Miss N, via a third party, complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with her. She says that due to her personal and financial circumstances at the relevant time the agreement was unaffordable. What hap... (3 pages)View decision -
Decision Reference DRN-4659993
13 May 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4659993 Complaint Mr M complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the payments to the agreement were unaffordable, so he should not have been lent to. Background In October 2017, Moneybarn provided Mr... (3 pages)View decision -
Decision Reference DRN-4617205
10 May 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4617205 The complaint Mr M complains about the termination of his finance agreement, in relation to a car that was supplied through a conditional sale agreement with Moneybarn No. 1 Limited trading as Moneybarn (MBL). What happened In April 2023, Mr S acquired a used car through a cond... (6 pages)View decision -
Decision Reference DRN-4791124
10 May 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4791124 The complaint Mr S complains that Moneybarn No. 1 Limited, trading as Moneybarn (‘Moneybarn’), irresponsibly granted him a conditional sale agreement he couldn’t afford to repay. What happened In September 2020, Mr S acquired a used car financed by a conditional sa... (3 pages)View decision -
Decision Reference DRN-4652001
10 May 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4652001 The complaint Mr K has complained about a van he acquired under a conditional sale agreement with Moneybarn No.1 Ltd. What happened In August 2022 Mr K entered into a conditional sale agreement with Moneybarn to acquire a used van. The van was first registered in 2018 and had c... (4 pages)View decision -
Decision Reference DRN-4789000
9 May 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4789000 The complaint Mr M complains about the management and administration of his conditional sale agreement (“agreement”) by Moneybarn No. 1 Limited (“Moneybarn”). What happened On 31 July 2023 Mr M contacted Moneybarn for an early settlement figure for his agreement. Moneybarn was ... (3 pages)View decision
