We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1113 results
-
Decision Reference DRN-4608443
17 Apr 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4608443 The complaint Mr W complains about Moneybarn No.1 Limited’s decision to lend him. He says the loan was unaffordable. A representative has brought the complaint to our service. But for clarity, I’ve only referred to Mr W throughout this decision. What happened In September 2021 ... (4 pages)View decision -
Decision Reference DRN-4718233
17 Apr 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4718233 Complaint Mr B complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the payments to the agreement were unaffordable, so he should not have been lent to. Background In June 2019, Moneybarn provided Mr B ... (3 pages)View decision -
Decision Reference DRN-4738260
17 Apr 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4738260 Complaint Mr P complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the payments to the agreement were unaffordable, so he should not have been lent to. Background In February 2018, Moneybarn provided M... (3 pages)View decision -
Decision Reference DRN-4584409
16 Apr 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4584409 The complaint Mr K, via a third party, complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He says that due to his personal and financial circumstances at the relevant time the agreement was unaffordable. What happen... (3 pages)View decision -
Decision Reference DRN-4695110
15 Apr 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4695110 The complaint Miss T is unhappy that a car supplied to her under a conditional sale agreement with Moneybarn No.1 Limited was of an unsatisfactory quality. What happened On 13 June 2023, Miss T was supplied with a used car through a conditional sale agreement with Moneybarn. Sh... (3 pages)View decision -
Decision Reference DRN-4657647
15 Apr 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4657647 Complaint Mr O complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the payments to the agreement were unaffordable, so he should not have been lent to. Background In October 2018, Moneybarn provided Mr... (3 pages)View decision -
Decision Reference DRN-4700231
15 Apr 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4700231 Complaint Mr G complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the payments to the agreement were unaffordable, so he should not have been lent to. Background In May 2019, Moneybarn provided Mr G w... (3 pages)View decision -
Decision Reference DRN-4647268
15 Apr 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4647268 Complaint Miss A complains that Moneybarn No.1 Ltd (“Moneybarn”) unfairly entered into a conditional- sale agreement with her. She’s said the agreement was unaffordable for her. Background In November 2018, Moneybarn provided Miss A with finance for a used car. The cash price o... (3 pages)View decision -
Decision Reference DRN-4650176
11 Apr 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4650176 The complaint Miss S, via a third party, complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with her. She says that due to her personal and financial circumstances at the relevant time the agreement was unaffordable. What hap... (3 pages)View decision -
Decision Reference DRN-4630380
11 Apr 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4630380 The complaint Mr H, via a third party, complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He says that due to his personal and financial circumstances at the relevant time the agreement was unaffordable. What happen... (3 pages)View decision
