We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1382 results
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Decision Reference DRN-5465563
16 Jun 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5465563 Complaint Mr W complains that Moneybarn No.1 Limited (trading “Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the agreement was unaffordable and that this caused ongoing financial difficulty. Background In May 2017, Moneybarn provide... (5 pages)View decision -
Decision Reference DRN-5306068
13 Jun 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5306068 The complaint Mr M is unhappy that a car supplied to him under a conditional sale agreement with Moneybarn No. 1 Limited (“Moneybarn”) was of an unsatisfactory quality. When I refer to what Mr M has said and what Moneybarn has said, it should also be taken to include things... (4 pages)View decision -
Decision Reference DRN-5369380
13 Jun 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5369380 Complaint Mrs A complains that Moneybarn No.1 Limited (“Moneybarn”) unfairly entered into conditional sale agreement with her. She’s said that the proper checks weren’t carried out which led to her being provided with finance that was unaffordable and this led to a worsening... (5 pages)View decision -
Decision Reference DRN-5534544
13 Jun 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5534544 Complaint Mr E complains that Moneybarn No.1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the proper checks weren’t carried out and he was provided with finance that was unaffordable. Background In October 2017, Moneybarn... (3 pages)View decision -
Decision Reference DRN-5592634
12 Jun 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5592634 The complaint Mr A complains that the car he acquired through Moneybarn No. 1 Limited (“Moneybarn”) wasn’t of satisfactory quality. He wants to reject the car and cancel the credit agreement. What happened Mr A entered into a conditional sale agreement in January 2024 to acq... (4 pages)View decision -
Decision Reference DRN-5094963
12 Jun 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5094963 The complaint Ms C is unhappy that a car supplied to her under a conditional sale agreement with Moneybarn No. 1 Limited (“Moneybarn”) was of an unsatisfactory quality. She said she wouldn’t have bought the car if she’d known its repair history and felt it was mis-sold. Whe... (4 pages)View decision -
Decision Reference DRN-5101103
12 Jun 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5101103 The complaint Miss H complains about the quality of a used car that was supplied through a conditional sale agreement with Moneybarn No. 1 Limited (Moneybarn). Miss H also believe the car was miss sold to her. What happened In July 2023, Miss H acquired a used car through a ... (4 pages)View decision -
Decision Reference DRN-5609843
9 Jun 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5609843 The complaint Mr P complains that a used van he acquired through a conditional sale agreement financed by Moneybarn No. 1 Limited trading as Moneybarn (‘Moneybarn’) is of unsatisfactory quality. What happened In August 2023 Mr P took out a conditional sale agreement to cove... (5 pages)View decision -
Decision Reference DRN-5561047
9 Jun 2025 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5561047 The complaint Mr C is unhappy that Moneybarn No. 1 Limited trading as Moneybarn (“Moneybarn”) didn’t adequately assess his financial circumstances before approving a loan for him. What happened In July 2023, Moneybarn provided Mr C with finance for a used car through a cond... (5 pages)View decision -
Decision Reference DRN-5600481
3 Jun 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5600481 The complaint Miss K complains that a car supplied to her under a conditional sale agreement with Moneybarn No. 1 Limited (MBL) is of unsatisfactory quality. What happened In July 2020. Miss K entered into a conditional sale agreement with MBL to purchase a used car. The ca... (3 pages)View decision