We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1382 results
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Decision Reference DRN-5079418
3 Jun 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5079418 The complaint Mr C complains about the quality of a used car he acquired through a conditional sale agreement with Moneybarn No. 1 Limited (‘Moneybarn’). Mr C says that the car isn’t of satisfactory quality as it has been leaking oil from the time he acquired it. He thinks t... (4 pages)View decision -
Decision Reference DRN-5592874
30 May 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5592874 The complaint Ms P believes Moneybarn No.1 Limited (Moneybarn) have acted irresponsibly by agreeing a conditional sale agreement she couldn’t afford to repay. Ms P also feels Moneybarn have not dealt appropriately with her request for assistance after she fell into financial... (9 pages)View decision -
Decision Reference DRN-5076111
29 May 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5076111 The complaint Miss J has complained that she is unhappy that Moneybarn No. 1 Limited, trading as Moneybarn, (“Moneybarn”), terminated a conditional sale contract on a car she acquired in December 2023. What happened Miss J acquired a used Ford in December 2023, using a cond... (4 pages)View decision -
Decision Reference DRN-5096334
28 May 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5096334 The complaint Mr M complains about the quality of a used car that was supplied through a conditional sale agreement with Moneybarn No. 1 Limited (Moneybarn). Mr M also complains that the car was misrepresented to him. What happened In January 2023, Mr M acquired a used car ... (3 pages)View decision -
Decision Reference DRN-5522778
22 May 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5522778 The complaint Mrs W complains through a representative that Moneybarn No.1 Limited trading as Moneybarn (“Moneybarn”) gave her a loan without carrying out the correct checks. Had it made better checks it would’ve seen the agreement wasn’t affordable. What happened In August... (3 pages)View decision -
Decision Reference DRN-5484709
21 May 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5484709 The complaint Mr W is unhappy that a car supplied to him under a conditional sale agreement with Moneybarn No. 1 Limited (Moneybarn) was of an unsatisfactory quality. What happened In June 2024 Mr W was supplied with a used car through a conditional sale agreement with Money... (3 pages)View decision -
Decision Reference DRN-5317388
19 May 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5317388 The complaint Mr M, who is represented by a third party, complains that Moneybarn No.1 Limited (“Moneybarn”) irresponsibly granted him a conditional sale agreement he couldn’t afford to repay. What happened In March 2023, Mr M acquired a used car financed by a conditional s... (3 pages)View decision -
Decision Reference DRN-5473979
19 May 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5473979 Complaint Mr G complains that Moneybarn No.1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the proper checks weren’t carried out and he was provided with finance that was unaffordable. Background In April 2020, Moneybarn p... (3 pages)View decision -
Decision Reference DRN-5560359
16 May 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5560359 Complaint Mr H complains that Moneybarn No.1 Limited (trading “Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the agreement was unaffordable and that this caused ongoing financial difficulty. Background In March 2017, Moneybarn provi... (5 pages)View decision -
Decision Reference DRN-5463848
15 May 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5463848 The complaint Mr C complains through a third-party representative that Moneybarn No.1 Limited irresponsibly provided credit to him to acquire a car. Mr C says he couldn’t afford the borrowing and shouldn’t have been granted the credit. What happened Mr C took out a car fina... (3 pages)View decision