We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1113 results
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Decision Reference DRN-4550091
10 Apr 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4550091 The complaint Mr C, via a third party, complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He says that due to his personal and financial circumstances at the relevant time the agreement was unaffordable. What happen... (3 pages)View decision -
Decision Reference DRN-4676729
10 Apr 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4676729 The complaint Mr R, via a third party, complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He says that due to his personal and financial circumstances at the relevant time the agreement was unaffordable. What happen... (2 pages)View decision -
Decision Reference DRN-4724486
8 Apr 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4724486 The complaint Mr M, via a third party, complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He says that due to his personal and financial circumstances this agreement was simply unaffordable and from the outset. What... (3 pages)View decision -
Decision Reference DRN-4568135
5 Apr 2024 Marsh Finance Ltd Not upheldConsumer CreditDRN-4568135 The complaint Mr B, via a third party, complains that Marsh Finance Ltd (“Marsh”) unfairly entered into an unaffordable hire purchase agreement with him. He says that the monthly payments were unaffordable and appropriate and proportionate checks by Marsh would have highlighted... (3 pages)View decision -
Decision Reference DRN-4614055
5 Apr 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4614055 The complaint Mrs J, via a third party, complains that Moneybarn No.1 Ltd (“Moneybarn”) unfairly entered into a conditional sale agreement with her. She says the agreement was unaffordable and this would have been obvious and apparent to Moneybarn had it undertaken “suitable af... (3 pages)View decision -
Decision Reference DRN-4594303
4 Apr 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4594303 The complaint Mr S, via a third party, complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He says that due to his personal and financial circumstances at the relevant time the agreement was unaffordable. What happen... (3 pages)View decision -
Decision Reference DRN-4507745
3 Apr 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4507745 The complaint Ms R, via a third party, complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with her. She says that due to her personal and financial circumstances at the relevant time the agreement was unaffordable. What happe... (3 pages)View decision -
Decision Reference DRN-4521755
3 Apr 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4521755 The complaint Mrs E, via a third party, complains that Moneybarn No.1 Ltd (“Moneybarn”) unfairly entered into a conditional sale agreement with her. She says the agreement was unaffordable and this would have been obvious and apparent to Moneybarn had it “conducted further chec... (3 pages)View decision -
Decision Reference DRN-4652963
3 Apr 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4652963 The complaint Miss W complains that Moneybarn No.1 Limited, trading as Moneybarn lent to her irresponsibly when it gave her a car finance agreement which she says she couldn’t afford. What happened Miss W took out a car finance agreement with Moneybarn for £7,790 in May 2020. ... (2 pages)View decision -
Decision Reference DRN-4685275
3 Apr 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4685275 Complaint Mrs I complains that Moneybarn No.1 Ltd (“Moneybarn”) unfairly entered into a conditional- sale agreement with her. She’s said the agreement was unaffordable for her and so should never have been provided. Background In February 2019, Moneybarn provided Mrs I with fin... (3 pages)View decision
