We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1113 results
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Decision Reference DRN-4281742
28 Mar 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4281742 The complaint Mr H complains that Moneybarn No.1 Limited trading as Moneybarn (Moneybarn) irresponsibly granted him a conditional sale agreement that he couldn’t afford to repay. What happened In May 2019 Mr H acquired a vehicle financed by a conditional sale agreement from Mon... (3 pages)View decision -
Decision Reference DRN-4520047
28 Mar 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4520047 The complaint Mr D, who is represented by a third party, complains that Moneybarn No. 1 Limited (“Moneybarn”) irresponsibly granted him a conditional sale agreement he couldn’t afford to repay. What happened In January 2019 Mr D acquired a used car financed by a con... (3 pages)View decision -
Decision Reference DRN-4607891
27 Mar 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4607891 The complaint Miss W is unhappy with how Moneybarn No.1 Limited have recorded the payments she’s made under a conditional sale agreement on her credit file. What happened In June 2020, Miss W was supplied with a used car through a conditional sale agreement with Moneybarn. She ... (3 pages)View decision -
Decision Reference DRN-4565579
27 Mar 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4565579 The complaint Mr O, who is represented by a third party, complains that Moneybarn No. 1 Limited (“Moneybarn) irresponsibly granted him a conditional sale agreement he couldn’t afford to repay. What happened In August 2020, Mr O acquired a used car financed by a cond... (3 pages)View decision -
Decision Reference DRN-4664943
27 Mar 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4664943 The complaint Mr A has complained about the quality of a car he acquired, using finance from Moneybarn No. 1 Limited. What happened In May 2022, Mr A entered into a finance agreement with Moneybarn, for a used car. Unfortunately, he’s explained he’s had a number of problems wit... (4 pages)View decision -
Decision Reference DRN-4710962
27 Mar 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4710962 The complaint Mr M complains Moneybarn No. 1 Limited (Moneybarn) supplied him with a car that he believes wasn’t of satisfactory quality. He also complains the car was misrepresented to him. What happened The details of this case are well known to both parties so ... (6 pages)View decision -
Decision Reference DRN-4710845
27 Mar 2024 Startline Motor Finance Limited Not upheldConsumer CreditDRN-4710845 The complaint Mr D is complaining about Startline Motor Finance Limited’s decision to lend to him – he says the loan was unaffordable. What happened In March 2022, Mr D took out a hire purchase agreement with Startline, via a broker, to finance the purchase of a car. He paid no... (4 pages)View decision -
Decision Reference DRN-4679541
26 Mar 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4679541 The complaint Miss H, who is represented by a third party, complains that Moneybarn No. 1 Limited (“Moneybarn”) irresponsibly granted her a conditional sale agreement she couldn’t afford to repay. What happened In August 2018 Miss H acquired a used car financed by a conditional... (3 pages)View decision -
Decision Reference DRN-4685075
25 Mar 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4685075 The complaint Mrs I complains Moneybarn No.1 Limited (Moneybarn) irresponsibly entered into a conditional sale agreement because it didn’t carry out reasonable and proportionate checks to ensure the agreement was affordable for her. What happened Mrs I entered into a conditiona... (4 pages)View decision -
Decision Reference DRN-4670408
25 Mar 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4670408 Complaint Miss F complains that Moneybarn No.1 Ltd (“Moneybarn”) unfairly entered into a conditional- sale agreement with her. She’s said the agreement was unaffordable for her. Background In August 2019, Moneybarn provided Miss F with finance for a used car. The cash price of ... (3 pages)View decision
