We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1382 results
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Decision Reference DRN-5524675
12 May 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5524675 The complaint Mr W says Moneybarn No. 1 Limited, trading as Moneybarn (‘Moneybarn’), irresponsibly lent to him. He says it didn’t take reasonable steps to ensure he could afford the repayments towards a conditional sale agreement he entered into to purchase a car. Mr W’s co... (4 pages)View decision -
Decision Reference DRN-5370786
8 May 2025 Zuto Limited Not upheldConsumer CreditDRN-5370786 The complaint Miss E complains that she was misinformed by Zuto Limited when brokering a finance agreement for a car. What happened In May 2024 Miss E applied for car finance with Zuto. She requested a finance agreement with no deposit. On 11 May 2024 Zuto submitted a quote ... (3 pages)View decision -
Decision Reference DRN-5509858
6 May 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5509858 Complaint Mrs T complains that Moneybarn No.1 Limited (“Moneybarn”) unfairly entered into conditional sale agreement with her. She’s said that the proper checks weren’t carried out which led to her being provided with finance that was unaffordable and this led to further deb... (5 pages)View decision -
Decision Reference DRN-5040441
2 May 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5040441 The complaint Mr L complains about the quality of a used car he acquired through a conditional sale agreement with Moneybarn No. 1 Limited (‘Moneybarn’). Mr L says that he has had problems with the car from the start and he would like to return it. What happened Mr L’s comp... (4 pages)View decision -
Decision Reference DRN-5359716
1 May 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5359716 The complaint Mr O complains about Moneybarn No. 1 Limited trading as Moneybarn (“Moneybarn”) as he feels they didn’t do enough to support him when he got into financial difficulty on making payments to a conditional sale agreement taken out with them. What happened Mr O re... (3 pages)View decision -
Decision Reference DRN-5314611
29 Apr 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5314611 The complaint Mr K complains that Moneybarn No 1 Limited gave him conflicting information about the amount required to settle his agreement. What happened In November 2023 Mr K was supplied with a car and entered into a conditional sale agreement with Moneybarn. In February ... (2 pages)View decision -
Decision Reference DRN-5472653
24 Apr 2025 Moneybarn Limited Not upheldConsumer CreditDRN-5472653 The complaint Miss K is complaining that Moneybarn No. 1 Limited mis-sold her a conditional sale agreement. What happened In January 2021, Miss K entered into a conditional sale agreement with Moneybarn to finance the purchase of a car. The cash price of the car was £5,500, ... (4 pages)View decision -
Decision Reference DRN-5488756
24 Apr 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5488756 The complaint Mr J complains that Moneybarn No.1 Limited trading as Moneybarn (“Moneybarn”) lent to him without carrying out sufficient checks into his financial circumstances. What happened In October 2019, Moneybarn provided Mr J with a conditional sale agreement for a us... (5 pages)View decision -
Decision Reference DRN-5204490
14 Apr 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5204490 Complaint This complaint is being made against Moneybarn No.1 Limited (“Moneybarn”) by the estate of Mr P. For the sake of clarity I will refer to the estate of Mr P as “the estate” in this final decision. The estate has complained that Moneybarn unfairly entered into condi... (5 pages)View decision -
Decision Reference DRN-5468609
8 Apr 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5468609 The complaint Miss N is unhappy that a car supplied to her under a conditional sale agreement with Moneybarn No. 1 Limited (Moneybarn) was of an unsatisfactory quality. When I refer to what Miss N has said and what Moneybarn has said, it should also be taken to include thin... (4 pages)View decision