We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1382 results
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Decision Reference DRN-5044128
8 Apr 2025 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5044128 The complaint Mr W complains about the quality of a car supplied to him on finance by Moneybarn No. 1 Limited trading as Moneybarn (‘MB’). What happened The parties are familiar with the background details of this complaint – so I will briefly summarise them here. It reflect... (3 pages)View decision -
Decision Reference DRN-5260875
8 Apr 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5260875 The complaint Mr W complains about the quality of a motorbike he has been funding through an agreement with Moneybarn No. 1 Limited (Moneybarn). What happened Mr W took receipt of a used motorbike in September 2023. He funded the deal through a conditional sale agreement wit... (2 pages)View decision -
Decision Reference DRN-5244061
8 Apr 2025 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5244061 The complaint Mr R complains about the quality of a car he has been financing through an agreement with Moneybarn No. 1 Limited trading as Moneybarn. What happened Mr R took receipt of a used car in November 2023. He financed the deal through a conditional sale agreement wit... (3 pages)View decision -
Decision Reference DRN-5397697
4 Apr 2025 Advantage Finance Ltd Not upheldConsumer CreditDRN-5397697 The complaint Mr B, who is represented by a third party, complains that Advantage Finance Limited (‘Advantage’) irresponsibly granted him a hire purchase agreement he couldn’t afford to repay. What happened In July 2017, Mr B acquired a used car financed by a hire purchase ... (4 pages)View decision -
Decision Reference DRN-5458868
4 Apr 2025 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5458868 The complaint Mr B complains about a car acquired through a Conditional Sale agreement with Moneybarn No. 1 Limited (‘Moneybarn’). Mr B has said the engine management light has appeared multiple times, he’s had multiple issues over a number of months and says the car isn’t ... (5 pages)View decision -
Decision Reference DRN-5449404
4 Apr 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5449404 The complaint Ms C, who is represented by a third party, complains that Moneybarn No.1 Limited, trading as Moneybarn (‘Moneybarn’) irresponsibly granted her a conditional sale agreement she couldn’t afford to repay. What happened In November 2015, Ms C acquired a used car f... (5 pages)View decision -
Decision Reference DRN-5405162
4 Apr 2025 Secure Trust Bank Plc Not upheldConsumer CreditDRN-5405162 Complaint Mr P complains that Secure Trust Bank Plc (trading as “Moneyway”) unfairly entered into a hire-purchase agreement with him. He’s said that the finance was unaffordable which resulted in him ending up in a cycle of borrowing from friends, family and payday loans in ... (5 pages)View decision -
Decision Reference DRN-5004611
31 Mar 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5004611 The complaint Ms A is unhappy that a car supplied to her under a conditional sale agreement with Moneybarn No.1 Limited was of an unsatisfactory quality. What happened In August 2022, Ms A was supplied with a used car through a conditional sale agreement with Moneybarn. She... (3 pages)View decision -
Decision Reference DRN-5434648
28 Mar 2025 Close Brothers Limited UpheldConsumer CreditDRN-5434648 The complaint Mr K is unhappy with the way Close Brothers Limited trading as Close Brothers Premium Finance (‘CB’) treated him when he got into arrears on a rolling credit account, financing car insurance premiums. What happened In February 2023 Mr K took a rolling credit a... (5 pages)View decision -
Decision Reference DRN-5072788
28 Mar 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5072788 The complaint Mrs R complains about the quality of a used car she acquired through a conditional sale agreement with Moneybarn No. 1 Limited (‘Moneybarn’). Mrs R says that she has had problems with the car since it was supplied to her. She has tried to return it as she doesn... (3 pages)View decision