We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1105 results
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Decision Reference DRN-4587210
13 Mar 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4587210 The complaint Mrs D is unhappy with what she’s being charged after voluntarily terminating a conditional sale agreement with Moneybarn No.1 Limited, and their communication about this. What happened On 1 July 2019, Mrs D was supplied with a used car through a conditional sale a... (4 pages)View decision -
Decision Reference DRN-4453433
12 Mar 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4453433 The complaint Mr C complains Moneybarn No.1 Limited (Moneybarn) irresponsibly entered into a conditional sale agreement with him because it didn’t carry out reasonable and proportionate checks to ensure the agreement was affordable for him. What happened Mr C entered into the c... (4 pages)View decision -
Decision Reference DRN-4533911
12 Mar 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4533911 The complaint Miss H complains that a car acquired with finance from Moneybarn No 1 Limited trading as Moneybarn wasn’t of satisfactory quality. What happened On 20 April 2023 Miss H was supplied with a car and entered into a conditional sale agreement with Moneybarn. At the po... (2 pages)View decision -
Decision Reference DRN-4562250
5 Mar 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4562250 Complaint Miss G complains that Moneybarn No.1 Ltd (“Moneybarn”) unfairly entered into a conditional-sale agreement with her. She’s said that the payments on agreement were unaffordable for her. Background In May 2019, Moneybarn provided Miss G with finance for a used car. The ... (3 pages)View decision -
Decision Reference DRN-4490819
5 Mar 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4490819 The complaint Miss H complains Moneybarn No.1 Limited (Moneybarn) irresponsibly entered into a conditional sale agreement because it didn’t complete reasonable and proportionate checks to ensure the agreement was affordable. What happened Miss H entered into a conditional sale ... (3 pages)View decision -
Decision Reference DRN-4476315
4 Mar 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4476315 The complaint Mr C complains that a car acquired with finance from Moneybarn No 1 Limited wasn’t of satisfactory quality. What happened In March 2023 Mr C was supplied with a car and entered into a conditional sale agreement with Moneybarn. When Mr C collected the car, he notic... (3 pages)View decision -
Decision Reference DRN-4659712
4 Mar 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4659712 The complaint Mr S is complaining about Moneybarn No.1 Limited. He says they shouldn’t have lent to him as the loan was unaffordable. What happened In July 2020, Mr S took out a conditional sale agreement with Moneybarn, to finance the purchase of a car. He paid no deposit and... (5 pages)View decision -
Decision Reference DRN-4614800
4 Mar 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4614800 Complaint Mr S and Mrs S complain that Moneybarn No.1 Ltd (“Moneybarn”) unfairly entered into a conditional-sale agreement with them. They’ve said the agreement was unaffordable and so they shouldn’t have been accepted for it. Background In May 2019, Moneybarn provided Mr S and... (3 pages)View decision -
Decision Reference DRN-4635733
1 Mar 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4635733 The complaint Miss A complains that Moneybarn No 1 Limited trading as Moneybarn didn’t carry out sufficient affordability checks before they lent to her. Miss A is represented by a third party in bringing her complaint. For ease of reading I will refer only to Miss A in my deci... (3 pages)View decision -
Decision Reference DRN-4642141
26 Feb 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4642141 Complaint Mr R complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the payments to the agreement were unaffordable, so he should not have been lent to. Background In March 2019, Moneybarn provided Mr R... (3 pages)View decision
