We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1105 results
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Decision Reference DRN-4636234
21 Feb 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4636234 The complaint Mr B complains that Moneybarn No.1 Limited (Moneybarn) irresponsibly granted him a hire purchase agreement that he couldn’t afford to repay. What happened My initial conclusions were set out in my provisional decision issued on 7 February 2024. In my provisional d... (4 pages)View decision -
Decision Reference DRN-4633523
20 Feb 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4633523 The complaint Miss M is complaining about Moneybarn No.1 Limited (Moneybarn). She says they were irresponsible in lending to her as the loan was unaffordable. What happened In July 2019, Miss M took out a conditional sale agreement with Moneybarn to finance the purchase of a c... (4 pages)View decision -
Decision Reference DRN-4553694
20 Feb 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4553694 The complaint Ms S is complaining about Moneybarn No.1 Limited (Moneybarn). She says they were irresponsible in lending to her as the loan was unaffordable. What happened In October 2020, Ms S took out a conditional sale agreement with Moneybarn to finance the purchase of a ca... (3 pages)View decision -
Decision Reference DRN-4602901
20 Feb 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4602901 The complaint Miss R is complaining about Moneybarn No.1 Limited (Moneybarn). She says they were irresponsible in lending to her as the loan was unaffordable. Miss R’s complaint has been brought to us by a representative but for ease I’ve written as if we’ve dealt directly wit... (2 pages)View decision -
Decision Reference DRN-4565604
19 Feb 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4565604 Complaint Mr R and Mrs R complain that Moneybarn No.1 Ltd (“Moneybarn”) unfairly entered into a conditional-sale agreement with them. They’ve said the agreement was unaffordable and so they shouldn’t have been accepted for it. Background In December 2018, Moneybarn provided Mr ... (3 pages)View decision -
Decision Reference DRN-4530294
19 Feb 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4530294 Complaint Mrs F complains that Moneybarn No.1 Ltd (“Moneybarn”) unfairly entered into a conditional- sale agreement with her. She’s said the agreement was unaffordable for her. Background In August 2019, Moneybarn provided Mrs F with finance for a used car. The cash price of th... (3 pages)View decision -
Decision Reference DRN-4405490
19 Feb 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4405490 Complaint Mr B complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the payments to the agreement were unaffordable, so he should not have been lent to. Background In August 2021, Moneybarn provided Mr ... (3 pages)View decision -
Decision Reference DRN-4421774
19 Feb 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4421774 Complaint Mr H complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that he already had massive debts at the time and so this agreement was unaffordable due to his existing position. Background In June 2019,... (3 pages)View decision -
Decision Reference DRN-4476628
19 Feb 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4476628 Complaint Mr E complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the payments to the agreement were unaffordable, so he should not have been lent to. Background In October 2018, Moneybarn provided Mr... (3 pages)View decision -
Decision Reference DRN-4339857
17 Feb 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4339857 The complaint Mr Z complains about the management and administration of his conditional sale agreement (“agreement”) by Moneybarn No. 1 Limited trading as Moneybarn (“Moneybarn”). What happened In April 2016 Mr Z entered an agreement with Moneybarn for a used car costing £10,35... (2 pages)View decision
