We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1382 results
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Decision Reference DRN-4920779
27 Mar 2025 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4920779 The complaint Mr H complains about the costs involved when he returned his motorbike part way through the term of a conditional sale agreement taken with Moneybarn No. 1 Limited trading as Moneybarn. What happened Around December 2021 Mr H took a conditional sale agreement... (4 pages)View decision -
Decision Reference DRN-5370507
27 Mar 2025 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5370507 The complaint Mrs A complains through a representative that Moneybarn No.1 Limited trading as Moneybarn (“Moneybarn”) gave her finance without carrying out sufficient affordability checks. What happened In August 2021, Moneybarn provided Mrs A with a conditional sale agreem... (4 pages)View decision -
Decision Reference DRN-5359715
27 Mar 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5359715 The complaint Mr O argues that Moneybarn No. 1 Limited trading as Moneybarn lent irresponsibly to him when it agreed a conditional sale agreement to purchase a van. What happened In May 2022 Moneybarn agreed a conditional sale agreement of £14,430. The consumer paid an addit... (4 pages)View decision -
Decision Reference DRN-5426652
26 Mar 2025 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5426652 The complaint Mrs A is unhappy with how Moneybarn No. 1 Limited treated her when she got into financial difficulty in relation to a conditional sale agreement taken to finance a car. What happened In March 2020, Mrs A entered into a conditional sale agreement with Moneybarn ... (9 pages)View decision -
Decision Reference DRN-5229037
24 Mar 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5229037 The complaint Mr O complains about the service he received from Moneybarn No. 1 Limited (“Moneybarn”). He says he asked it about early repayment and was mis-advised. He’s unhappy with how much he needs to pay to settle the finance and believes there’s been a breach of contra... (3 pages)View decision -
Decision Reference DRN-5354494
21 Mar 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5354494 The complaint Miss S complains through a representative that Moneybarn No.1 Limited trading as Moneybarn (“Moneybarn”) gave her a loan without carrying out the correct checks. Had it made better checks it would’ve seen the agreement wasn’t affordable. What happened In July ... (6 pages)View decision -
Decision Reference DRN-5222582
21 Mar 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5222582 Complaint Mr H complains that Moneybarn No.1 Limited (trading “Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the agreement was unaffordable and he ended up having to prioritise the repayments to this agreement which required him to b... (5 pages)View decision -
Decision Reference DRN-5068027
19 Mar 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5068027 The complaint Mr M is unhappy that a car supplied to him under a conditional sale agreement with Moneybarn No. 1 Limited (Moneybarn) was of an unsatisfactory quality. When I refer to what Mr M has said and what Moneybarn has said, it should also be taken to include things s... (4 pages)View decision -
Decision Reference DRN-5198247
17 Mar 2025 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5198247 The complaint Mr B complains about the amount that he’s been charged by Moneybarn No. 1 Limited when it terminated the conditional sale agreement under which a car had been supplied to him. What happened A used car was supplied to Mr B under a conditional sale agreement with... (3 pages)View decision -
Decision Reference DRN-5396996
14 Mar 2025 Evergreen Finance London Limited Not upheldConsumer CreditDRN-5396996 The complaint Mr E complains that an offer for compensation should have been paid directly to him by Evergreen Finance London Limited trading as MoneyBoat.co.uk (MoneyBoat). He also complains that a loan was irresponsibly lent to him and MoneyBoat failed to set up a payment ... (3 pages)View decision