We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1133 results
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Decision Reference DRN-4667572
21 Mar 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4667572 The complaint Mr K has complained about the quality of a van he acquired, using finance from Moneybarn No. 1 Limited. At times, Mr K has been represented in bringing his complaint. But for clarity, I’ll refer to all submissions made on his behalf, as having been made by him dir... (3 pages)View decision -
Decision Reference DRN-4578000
21 Mar 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4578000 The complaint Miss M is complaining about Moneybarn No.1 Limited (Moneybarn). She says they were irresponsible in lending to her as the loan was unaffordable. What happened In October 2020, Miss M took out a conditional sale agreement with Moneybarn to finance the purchase of ... (3 pages)View decision -
Decision Reference DRN-4563663
19 Mar 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4563663 The complaint Mr B is complaining about Moneybarn No.1 Limited. He says they shouldn’t have lent to him as the loan was unaffordable. A representative has raised the complaint on Mr B’s behalf but for ease I’ve written as if we’ve dealt directly with Mr B. What happened In Aug... (3 pages)View decision -
Decision Reference DRN-4372746
18 Mar 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4372746 The complaint Miss G complains about the quality of a used car that was supplied through a conditional sale agreement with Moneybarn No.1 Limited (MB). What happened In September 2022, Miss G acquired a used car through a conditional sale agreement from MB. The car was about ni... (3 pages)View decision -
Decision Reference DRN-4511291
18 Mar 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4511291 Complaint Miss Y is unhappy with what Moneybarn No.1 Limited (trading as “Moneybarn”) has agreed to do to put things right after it agreed it shouldn’t have entered into a conditional-sale agreement with her without first carrying out a proper financial check to ensure that the... (4 pages)View decision -
Decision Reference DRN-4448945
17 Mar 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4448945 The complaint Mr S complains that the vehicle he acquired from Moneybarn No 1 Limited trading as Moneybarn (“Moneybarn”) was not of satisfactory quality. What happened Mr S acquired a vehicle from Moneybarn through a conditional sale agreement in May 2022. He’s told us he had a... (3 pages)View decision -
Decision Reference DRN-4687579
16 Mar 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4687579 The complaint Miss F complains that Moneybarn No.1 Limited trading as Moneybarn acted unfairly in agreeing to a loan which she said was unaffordable for her. Miss F is represented by a third party but for ease of reading I will only refer to Miss F in my decision. What happened... (4 pages)View decision -
Decision Reference DRN-4452304
14 Mar 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4452304 The complaint Mr M complains about a used car he acquired through a conditional sale agreement with Moneybarn No. 1 Limited. The car has suffered a significant fault that requires a replacement engine and Mr M is unhappy as Moneybarn will not assist with the cost of the repairs... (3 pages)View decision -
Decision Reference DRN-4587210
13 Mar 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4587210 The complaint Mrs D is unhappy with what she’s being charged after voluntarily terminating a conditional sale agreement with Moneybarn No.1 Limited, and their communication about this. What happened On 1 July 2019, Mrs D was supplied with a used car through a conditional sale a... (4 pages)View decision -
Decision Reference DRN-4453433
12 Mar 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4453433 The complaint Mr C complains Moneybarn No.1 Limited (Moneybarn) irresponsibly entered into a conditional sale agreement with him because it didn’t carry out reasonable and proportionate checks to ensure the agreement was affordable for him. What happened Mr C entered into the c... (4 pages)View decision
