We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1105 results
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Decision Reference DRN-4617852
16 Feb 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4617852 The complaint Mr M complains Moneybarn No.1 Limited (Moneybarn) irresponsibly entered into a conditional sale agreement because it didn’t carry out reasonable and proportionate checks to ensure the agreement was affordable. What happened Mr M entered into a conditional sale agr... (4 pages)View decision -
Decision Reference DRN-4623303
15 Feb 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4623303 The complaint Mr D complains that Moneybarn No.1 Limited (Moneybarn) irresponsibly granted him a conditional sale agreement that he couldn’t afford to repay. What happened My initial conclusions were set out in my provisional decision issued on 17 January 2024. In my provisiona... (4 pages)View decision -
Decision Reference DRN-4534657
15 Feb 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4534657 The complaint Mr L is complaining about Moneybarn No.1 Limited. He says they shouldn’t have lent to him as the loan was unaffordable. A representative has brought the complaint on Mr L’s behalf but for ease I’ve written as if we’ve dealt directly with Mr L. What happened In Se... (3 pages)View decision -
Decision Reference DRN-4541016
14 Feb 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4541016 The complaint Miss S complains that Moneybarn No. 1 Limited trading as Moneybarn (“Moneybarn”) will not remove incorrect records of missed payments on her credit file in relation to an agreement she took out with them. She also complains Moneybarn were charging her more than th... (4 pages)View decision -
Decision Reference DRN-4600519
9 Feb 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4600519 The complaint Mr R is complaining about Moneybarn No.1 Limited. He says they shouldn’t have lent to him as the loan was unaffordable. A representative has brought the complaint on Mr R’s behalf but for ease I’ve written as if we’ve dealt directly with Mr R. What happened In Ju... (3 pages)View decision -
Decision Reference DRN-4530913
8 Feb 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4530913 Complaint Mr M complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the payments to the agreement were unaffordable, so he should not have been lent to. Background In January 2018, Moneybarn provided Mr... (3 pages)View decision -
Decision Reference DRN-4560216
8 Feb 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4560216 The complaint Mr W is complaining about Moneybarn No.1 Limited. He says they shouldn’t have lent to him as the lending was unaffordable. A representative has brought the complaint on Mr W’s behalf but for ease I’ve written as if we’ve dealt directly with Mr W. What happened Mr... (3 pages)View decision -
Decision Reference DRN-4457093
6 Feb 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4457093 The complaint Mrs W is unhappy that Moneybarn No.1 Limited terminated a conditional sale agreement she had with them, and that they are now looking to repossess the car they supplied to her under that agreement. What happened In June 2020, Mrs W was supplied with a used car thr... (4 pages)View decision -
Decision Reference DRN-4568005
5 Feb 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4568005 Complaint Mr B complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the payments to the agreement were unaffordable, so he should not have been lent to. Background In February 2018, Moneybarn provided M... (3 pages)View decision -
Decision Reference DRN-4552428
5 Feb 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4552428 Complaint Mr A complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the payments to the agreement were unaffordable, so he should not have been lent to. Background In May 2019, Moneybarn provided Mr A w... (3 pages)View decision
