We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1285 results
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Decision Reference DRN-5673050
26 Sep 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5673050 The complaint Mrs L complains about the quality of a car that was supplied through a conditional sale agreement with Moneybarn No. 1 Limited trading as Moneybarn (Moneybarn). Mrs L is also unhappy with the resolution offered by Moneybarn. What happened In November 2024, Mrs ... (3 pages)View decision -
Decision Reference DRN-5601564
26 Sep 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5601564 The complaint Miss S complains about the quality of a vehicle she acquired through a conditional sale agreement financed by Moneybarn No.1 Ltd (Moneybarn). What happened In August 2022 Miss S acquired a used car through a conditional sale agreement financed by Moneybarn. Th... (3 pages)View decision -
Decision Reference DRN-5767068
26 Sep 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5767068 The complaint Mr N complains that Moneybarn No. 1 Limited irresponsibly gave him a conditional sale agreement he couldn’t afford to repay. What happened In January 2021, Mr N acquired a used car financed by a conditional sale agreement from Moneybarn. The cash price of the c... (3 pages)View decision -
Decision Reference DRN-5622705
26 Sep 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5622705 The complaint Miss T complains that Moneybarn No. 1 Ltd unfairly entered into a conditional sale agreement with her. Miss T is supported in bringing this matter by a representative. But, for ease, I’ll refer to actions and submissions as being those of Miss T herself. What... (3 pages)View decision -
Decision Reference DRN-5646420
25 Sep 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5646420 The complaint Ms T says Moneybarn No. 1 Limited trading as Moneybarn (‘Moneybarn’), irresponsibly lent to her. She says that it didn’t take reasonable steps to ensure she could afford the repayments towards a conditional sale agreement to purchase a car. She says that if pr... (3 pages)View decision -
Decision Reference DRN-5777953
24 Sep 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5777953 The complaint Miss P complains that there is an outstanding balance on her agreement with Moneybarn No 1 Limited trading as Moneybarn despite having paid more than half the agreement and keeping the vehicle in good condition. What happened In July 2021 Miss P was supplied wi... (3 pages)View decision -
Decision Reference DRN-5424264
24 Sep 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5424264 The complaint Mr P complains that Moneybarn No. 1 Limited trading as Moneybarn (Moneybarn) failed to undertake a reasonable assessment of his creditworthiness, prior to lending to him. Mr P is represented in this complaint by a claims management company but, for ease, I’ll r... (5 pages)View decision -
Decision Reference DRN-5630790
23 Sep 2025 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5630790 The complaint Mr S and Miss Y complain that a car supplied to them under a conditional sale agreement with Moneybarn No. 1 Limited (MBL) is of unsatisfactory quality. What happened The circumstances surrounding this complaint and my initial findings were set out in my provis... (6 pages)View decision -
Decision Reference DRN-5699241
22 Sep 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5699241 The complaint Miss C complains that the car she acquired financed through a conditional sale agreement with Moneybarn No. 1 Limited, trading as Moneybarn, wasn’t of satisfactory quality. Miss C also complains that Moneybarn took possession of the car. What happened In Decemb... (3 pages)View decision -
Decision Reference DRN-5598925
22 Sep 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5598925 The complaint Mr B complains Moneybarn No. 1 Limited trading as Moneybarn (Moneybarn) failed to undertake a reasonable assessment of his creditworthiness prior to approving him for credit. Mr B is represented in this complaint by a claims management company but, for ease, I’... (4 pages)View decision
