We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1382 results
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Decision Reference DRN-5791991
9 Jan 2026 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5791991 The complaint Mr O complains that he was mis sold the car he acquired through a conditional sale agreement with Moneybarn No.1 Limited trading as Moneybarn (“Moneybarn”). What happened Mr O entered into an agreement to acquire a car from Moneybarn in May 2024. The car was ar... (3 pages)View decision -
Decision Reference DRN-6047789
8 Jan 2026 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-6047789 The complaint Mr M complains that MONEYBARN NO.1 LIMITED (Moneybarn) reported adverse and worsening information to his credit file during a Covid payment holiday. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a b... (2 pages)View decision -
Decision Reference DRN-6048435
8 Jan 2026 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-6048435 Complaint Mr M complains that Moneybarn No.1 Limited (trading as “Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the proper checks weren’t carried out and he was provided with finance that was unaffordable. Background In May 2024, Mo... (3 pages)View decision -
Decision Reference DRN-6056923
6 Jan 2026 MONEYBARN NO.1 LIMITED UpheldConsumer CreditDRN-6056923 The complaint Mr K complains that Moneybarn No.1 Limited What happened As both parties are familiar with the circumstances of this complaint, I’ve summarised them briefly below. Moneybarn supplied Mr K with a used vehicle on a conditional sale agreement in November 2022. By... (3 pages)View decision -
Decision Reference DRN-6005695
6 Jan 2026 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-6005695 The complaint Mr B complains about the way MONEYBARN NO.1 LIMITED trading as Moneybarn are reporting a finance agreement he had with them to the Credit Reference Agencies (CRA’s). He says he didn’t receive correspondence about the amount owed and that Moneybarn have been unr... (2 pages)View decision -
Decision Reference DRN-5979677
6 Jan 2026 MONEYBARN NO.1 LIMITED UpheldConsumer CreditDRN-5979677 The complaint Miss H complains about the level of service and the support she received from MONEYBARN NO.1 LIMITED, trading as Moneybarn (“Moneybarn”) when she experienced financial difficulties in respect of her regulated credit agreement. What happened Miss H entered into ... (4 pages)View decision -
Decision Reference DRN-6034064
2 Jan 2026 MONEYBARN NO.1 LIMITED UpheldConsumer CreditDRN-6034064 The complaint Mr T complains that MONEYBARN NO.1 LIMITED trading as Moneybarn approved a vehicle finance agreement in 2015 which he says he could not afford to repay. What happened This is a short summary as a significant part of the complaint has been agreed between the pa... (2 pages)View decision -
Decision Reference DRN-5802686
31 Dec 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5802686 The complaint Miss G complains that Moneybarn No 1 Limited approved a vehicle finance agreement for her which she could not afford to repay. What happened In late July 2021 Miss G wanted to buy a car and used Moneybarn to assist by applying for a finance agreement with it. T... (4 pages)View decision -
Decision Reference DRN-6021074
31 Dec 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-6021074 The complaint Mr T, through his representative, complains that MONEYBARN NO.1 LIMITED approved a car finance agreement for him which he says he could not afford. What happened Mr T chose to buy a vehicle in June 2019 and applied to Moneybarn to assist through a finance agree... (3 pages)View decision -
Decision Reference DRN-5849422
30 Dec 2025 MONEYBARN NO.1 LIMITED UpheldConsumer CreditDRN-5849422 The complaint Mr P complains about the quality of a vehicle that was supplied through a motor finance agreement with MONEYBARN NO.1 LIMITED (MB). What happened In December 2024, Mr P acquired a used van through a conditional sale agreement with MB. The van was about three ye... (5 pages)View decision