We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1126 results
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Decision Reference DRN-5222582
21 Mar 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5222582 Complaint Mr H complains that Moneybarn No.1 Limited (trading “Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the agreement was unaffordable and he ended up having to prioritise the repayments to this agreement which required him to b... (5 pages)View decision -
Decision Reference DRN-5068027
19 Mar 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5068027 The complaint Mr M is unhappy that a car supplied to him under a conditional sale agreement with Moneybarn No. 1 Limited (Moneybarn) was of an unsatisfactory quality. When I refer to what Mr M has said and what Moneybarn has said, it should also be taken to include things s... (4 pages)View decision -
Decision Reference DRN-5198247
17 Mar 2025 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5198247 The complaint Mr B complains about the amount that he’s been charged by Moneybarn No. 1 Limited when it terminated the conditional sale agreement under which a car had been supplied to him. What happened A used car was supplied to Mr B under a conditional sale agreement with... (3 pages)View decision -
Decision Reference DRN-5396996
14 Mar 2025 Evergreen Finance London Limited Not upheldConsumer CreditDRN-5396996 The complaint Mr E complains that an offer for compensation should have been paid directly to him by Evergreen Finance London Limited trading as MoneyBoat.co.uk (MoneyBoat). He also complains that a loan was irresponsibly lent to him and MoneyBoat failed to set up a payment ... (3 pages)View decision -
Decision Reference DRN-5397312
14 Mar 2025 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5397312 The complaint Mr J complains about the quality of a car he acquired under a conditional sale agreement with Moneybarn No. 1 Limited (Moneybarn). When I refer to what Mr J has said and what Moneybarn have said, it should also be taken to include things said on their behalf. ... (4 pages)View decision -
Decision Reference DRN-5378025
12 Mar 2025 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5378025 The complaint Miss F complains that when a conditional sale agreement for a car was cancelled because it hadn’t been of satisfactory quality, Moneybarn No. 1 Limited didn’t give her a fair settlement in respect of the monthly payments she’d made under the agreement. What hap... (3 pages)View decision -
Decision Reference DRN-5057972
12 Mar 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5057972 The complaint Mrs P has complained about the quality of a car provided on finance by Moneybarn No.1 Limited (Moneybarn). What happened Moneybarn supplied Mrs P with a used car on a conditional sale agreement in June 2023. The cash price of the car was around £7,000 and it h... (4 pages)View decision -
Decision Reference DRN-5304725
12 Mar 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5304725 Complaint Ms F complains that Moneybarn No.1 Ltd (trading as “Moneybarn”) unfairly entered into a conditional-sale agreement with her. She’s said the agreement was unaffordable for her. Background In February 2018, Moneybarn provided Ms F with finance for a used car. The ca... (3 pages)View decision -
Decision Reference DRN-5347495
10 Mar 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5347495 Complaint Mr S complains that Moneybarn No.1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the proper checks weren’t carried out and he was provided with finance that was unaffordable for him. Background In June 2019, Mone... (3 pages)View decision -
Decision Reference DRN-5377447
6 Mar 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5377447 The complaint Miss O complains that Moneybarn No.1 Limited, trading as Moneybarn (‘Moneybarn’) irresponsibly granted her a conditional sale agreement she couldn’t afford to repay. What happened In March 2016, Miss O acquired a used car financed by a conditional sale agreeme... (4 pages)View decision
