We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1098 results
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Decision Reference DRN-5254738
27 Jan 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5254738 The complaint Mr W complains that Moneybarn No. 1 Limited trading as Moneybarn was irresponsible in its lending to him. He wants all interest and charges paid under the agreement refunded along with interest. Mr W is represented by a third party but for ease of reference I h... (3 pages)View decision -
Decision Reference DRN-5210263
27 Jan 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5210263 Complaint Mr P complains that Moneybarn No.1 Limited (“Moneybarn”) unfairly entered into conditional sale agreement with him. He’s said that the proper checks weren’t carried out which led to him being provided with finance that was unaffordable and he had to work seven days... (6 pages)View decision -
Decision Reference DRN-5195904
24 Jan 2025 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5195904 The complaint Miss D complains that she has suffered severe emotional distress – as well as concerns about the security of her own personal data - in relation to her receiving personal information relating to another customer in an email sent to her by Moneybarn. Miss D also... (4 pages)View decision -
Decision Reference DRN-5213610
23 Jan 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5213610 The complaint Mr M, who is represented by a third party, complains that Moneybarn No.1 Limited, trading as Moneybarn (‘Moneybarn’) irresponsibly granted him a conditional sale agreement he couldn’t afford to repay. What happened In January 2016, Mr M acquired a used car fin... (4 pages)View decision -
Decision Reference DRN-5279978
22 Jan 2025 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5279978 The complaint Mr C is unhappy with the quality of a car supplied to him under a conditional sale agreement with Moneybarn No.1 Limited (“Moneybarn”). What happened I sent Mr C and Moneybarn my provisional findings on this complaint on 9 January 2025. A copy of that decision ... (5 pages)View decision -
Decision Reference DRN-4685506
21 Jan 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4685506 The complaint Mrs S has complained about the quality of a car she acquired using finance from Moneybarn No. 1 Limited. What happened In August 2023, Mrs S entered into a finance agreement with Moneybarn, for a used car. At that point, it was over ten years old, and had 104,1... (2 pages)View decision -
Decision Reference DRN-4696747
21 Jan 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4696747 The complaint Mr W has complained that a car he acquired on finance from Moneybarn No. 1 Limited wasn’t of satisfactory quality. What happened In December 2021, Mr W entered into a finance agreement with Moneybarn for a used car. At this point, the car was six years old and ... (2 pages)View decision -
Decision Reference DRN-5222153
17 Jan 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5222153 The complaint Miss F complains that Moneybarn No. 1 Limited trading as Moneybarn lent to her irresponsibly. What happened On 8 November 2016, Miss F entered into a finance agreement with Moneybarn as shown below, to acquire a used car. She repaid the agreement on 1 May 2019 ... (4 pages)View decision -
Decision Reference DRN-5260243
17 Jan 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5260243 Complaint Mr G complains that Moneybarn No.1 Limited (trading as “Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the proper checks weren’t carried out and he was provided with finance that was unaffordable. Background In April 2021, ... (4 pages)View decision -
Decision Reference DRN-4883229
16 Jan 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4883229 The complaint Mrs S complains about a used car she acquired through a conditional sale agreement with Moneybarn No.1 Limited (“Moneybarn”). The car suffered a significant fault that required an engine rebuild and Mrs S is unhappy as Moneybarn won’t refund her the repair cost... (3 pages)View decision
