We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1105 results
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Decision Reference DRN-4419278
5 Feb 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4419278 Complaint Ms O complains that Moneybarn No.1 Ltd (“Moneybarn”) unfairly entered into a conditional- sale agreement with her. She’s said the agreement was unaffordable for her. Background In August 2019, Moneybarn provided Ms O with finance for a used car. The cash price of the ... (3 pages)View decision -
Decision Reference DRN-4436446
5 Feb 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4436446 Complaint Mr S complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that he doesn’t believe that sufficient checks were carried out for it to be understood that the agreement was affordable for him. Backgrou... (3 pages)View decision -
Decision Reference DRN-4566094
31 Jan 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4566094 Complaint Mr T complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the payments to the agreement were unaffordable, so he should not have been lent to. Background In January 2018, Moneybarn provided Mr... (3 pages)View decision -
Decision Reference DRN-4566932
30 Jan 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4566932 The complaint Miss M complains about a car she acquired with finance provided by Moneybarn No. 1 Limited. What happened In March 2023, Miss M entered into a regulated conditional sale agreement with Moneybarn in relation to a six year old used car. The car had a cash price of £... (2 pages)View decision -
Decision Reference DRN-4366076
29 Jan 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4366076 The complaint Mr G complains about the quality of a used car that was supplied to him through a conditional sale agreement with Moneybarn No. 1 Limited (MBL). What happened In May 2022, Mr G acquired a used car through a conditional sale agreement with MBL. The car was about si... (5 pages)View decision -
Decision Reference DRN-4390014
29 Jan 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4390014 Complaint Mr F complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the payments to the agreement were unaffordable, so he should not have been lent to. Background In February 2021, Moneybarn provided M... (3 pages)View decision -
Decision Reference DRN-4423031
29 Jan 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4423031 Complaint Mr M complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that he doesn’t believe that sufficient checks were carried out for the firm to ensure that the agreement was affordable for him. Backgroun... (3 pages)View decision -
Decision Reference DRN-4293631
22 Jan 2024 Evergreen Finance London Limited Not upheldConsumer CreditDRN-4293631 Complaint Mr K is unhappy Evergreen Finance Limited (trading as “Moneyboat”.co.uk) provided him with a high-cost short-term credit instalment loan. He says the loan was irresponsibly provided given his high level of existing debt. Background Moneyboat provided Mr K with a high-... (3 pages)View decision -
Decision Reference DRN-4571525
20 Jan 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4571525 The complaint Mr J complains that Moneybarn No. 1 Limited trading as Moneybarn irresponsibly agreed to a Conditional Sale agreement for a loan he said he couldn’t afford. Mr J is represented by a third party. For ease of reading I will only refer to Mr J in my decision. What ha... (4 pages)View decision -
Decision Reference DRN-4565581
17 Jan 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4565581 The complaint Miss P is complaining about Moneybarn No.1 Limited (Moneybarn). She says they were irresponsible in lending to her as the loan was unaffordable. Miss P’s complaint was brought to our service by a representative but for ease I’ve written as if we’ve dealt directly... (4 pages)View decision
