We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1105 results
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Decision Reference DRN-4534430
11 Jan 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4534430 The complaint Mr C complains that a car acquired with finance from Moneybarn No 1 Limited wasn’t of satisfactory quality. What happened In January 2023 Ms C was supplied with a car and entered into a conditional sale agreement with Moneybarn. Mr C experienced issues with the ca... (3 pages)View decision -
Decision Reference DRN-4524701
10 Jan 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4524701 Complaint Mr R complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the payments to the agreement were unaffordable, so he should not have been lent to. Background In October 2019, Moneybarn provided Mr... (3 pages)View decision -
Decision Reference DRN-4380964
8 Jan 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4380964 The complaint Mr D complains about delays in receiving a Data Subject Access Request (DSAR) from Moneybarn No. 1 Limited, trading as Moneybarn. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead, I’ll focus on ... (2 pages)View decision -
Decision Reference DRN-4458257
6 Jan 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4458257 The complaint Mr H complains that Moneybarn No 1 Limited trading as Moneybarn acted unfairly in agreeing to lend to him as he said he couldn’t afford the loan. What happened In January 2019, Mr H entered into a Conditional Sale agreement with Moneybarn for a car with the cash p... (3 pages)View decision -
Decision Reference DRN-4525345
5 Jan 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4525345 Complaint Mr T complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the payments to the agreement were unaffordable and so he should never have been lent to. Background In January 2019, Moneybarn provid... (3 pages)View decision -
Decision Reference DRN-4538296
4 Jan 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4538296 The complaint Mrs H is complaining about Moneybarn No.1 Limited (Moneybarn). She says they were irresponsible in lending to her as the loan was unaffordable. Mrs H’s complaint was brought to our service by a representative but for ease I’ve written as if we’ve dealt directly w... (4 pages)View decision -
Decision Reference DRN-4506462
3 Jan 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4506462 Complaint Mrs O complains that Moneybarn No.1 Ltd (“Moneybarn”) unfairly entered into a conditional- sale agreement with her. She’s said the agreement was unaffordable for her. Background In May 2018, Moneybarn provided Mrs O with finance for a used car. The cash price of the v... (3 pages)View decision -
Decision Reference DRN-4496555
3 Jan 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4496555 Complaint Mr P complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that it was unaffordable due to his existing position. Background In February 2020, Moneybarn provided Mr P with finance for a used car. Th... (3 pages)View decision -
Decision Reference DRN-4511398
21 Dec 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4511398 The complaint Mr C complains that Moneybarn No 1 Limited trading as Moneybarn didn’t carry out sufficient affordability checks before they lent to him. What happened In January 2018 Mr C entered into a Conditional Sale agreement with Moneybarn when he acquired a car. The cash p... (3 pages)View decision -
Decision Reference DRN-4491711
21 Dec 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4491711 The complaint Miss S is unhappy that Moneybarn No.1 Limited repossessed a car they’d supplied to her under a conditional sale agreement while she was making the agreed payments. She’s also unhappy that they failed to take her dyslexia into consideration when they disposed of he... (3 pages)View decision
