We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1382 results
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Decision Reference DRN-5302287
13 Feb 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5302287 The complaint Mr H complains that Moneybarn No. 1 Limited trading as Moneybarn lent to him irresponsibly. What happened On 10 August 2019, Mr H applied for and received finance from Moneybarn to enable him to acquire a used car. Date Amount of Credit Term Monthly repayments... (3 pages)View decision -
Decision Reference DRN-5327368
12 Feb 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5327368 The complaint Mr M complains that a car that was supplied to him under a conditional sale agreement with Moneybarn No. 1 Limited, trading as Moneybarn, wasn’t of satisfactory quality. What happened A used car was supplied to Mr M under a conditional sale agreement with Money... (3 pages)View decision -
Decision Reference DRN-5304105
3 Feb 2025 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5304105 Complaint Mrs J complains that Moneybarn No.1 Ltd (trading as “Moneybarn”) unfairly entered into a conditional sale agreement with her. She’s said the monthly payments were unaffordable and so she shouldn’t have been lent to. Background In June 2015, Moneybarn provided Mrs ... (6 pages)View decision -
Decision Reference DRN-5236132
27 Jan 2025 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5236132 The complaint Mr M complains that the conditional sale agreement he entered into with Moneybarn No. 1 Limited trading as Moneybarn was unaffordable. He wants 50% of the remaining repayments to be waived for the distress he has been caused. What happened Mr M entered into a c... (4 pages)View decision -
Decision Reference DRN-5254738
27 Jan 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5254738 The complaint Mr W complains that Moneybarn No. 1 Limited trading as Moneybarn was irresponsible in its lending to him. He wants all interest and charges paid under the agreement refunded along with interest. Mr W is represented by a third party but for ease of reference I h... (3 pages)View decision -
Decision Reference DRN-5210263
27 Jan 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5210263 Complaint Mr P complains that Moneybarn No.1 Limited (“Moneybarn”) unfairly entered into conditional sale agreement with him. He’s said that the proper checks weren’t carried out which led to him being provided with finance that was unaffordable and he had to work seven days... (6 pages)View decision -
Decision Reference DRN-5195904
24 Jan 2025 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5195904 The complaint Miss D complains that she has suffered severe emotional distress – as well as concerns about the security of her own personal data - in relation to her receiving personal information relating to another customer in an email sent to her by Moneybarn. Miss D also... (4 pages)View decision -
Decision Reference DRN-5213610
23 Jan 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5213610 The complaint Mr M, who is represented by a third party, complains that Moneybarn No.1 Limited, trading as Moneybarn (‘Moneybarn’) irresponsibly granted him a conditional sale agreement he couldn’t afford to repay. What happened In January 2016, Mr M acquired a used car fin... (4 pages)View decision -
Decision Reference DRN-5279978
22 Jan 2025 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5279978 The complaint Mr C is unhappy with the quality of a car supplied to him under a conditional sale agreement with Moneybarn No.1 Limited (“Moneybarn”). What happened I sent Mr C and Moneybarn my provisional findings on this complaint on 9 January 2025. A copy of that decision ... (5 pages)View decision -
Decision Reference DRN-4685506
21 Jan 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4685506 The complaint Mrs S has complained about the quality of a car she acquired using finance from Moneybarn No. 1 Limited. What happened In August 2023, Mrs S entered into a finance agreement with Moneybarn, for a used car. At that point, it was over ten years old, and had 104,1... (2 pages)View decision