We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1133 results
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Decision Reference DRN-4534657
15 Feb 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4534657 The complaint Mr L is complaining about Moneybarn No.1 Limited. He says they shouldn’t have lent to him as the loan was unaffordable. A representative has brought the complaint on Mr L’s behalf but for ease I’ve written as if we’ve dealt directly with Mr L. What happened In Se... (3 pages)View decision -
Decision Reference DRN-4541016
14 Feb 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4541016 The complaint Miss S complains that Moneybarn No. 1 Limited trading as Moneybarn (“Moneybarn”) will not remove incorrect records of missed payments on her credit file in relation to an agreement she took out with them. She also complains Moneybarn were charging her more than th... (4 pages)View decision -
Decision Reference DRN-4600519
9 Feb 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4600519 The complaint Mr R is complaining about Moneybarn No.1 Limited. He says they shouldn’t have lent to him as the loan was unaffordable. A representative has brought the complaint on Mr R’s behalf but for ease I’ve written as if we’ve dealt directly with Mr R. What happened In Ju... (3 pages)View decision -
Decision Reference DRN-4530913
8 Feb 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4530913 Complaint Mr M complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the payments to the agreement were unaffordable, so he should not have been lent to. Background In January 2018, Moneybarn provided Mr... (3 pages)View decision -
Decision Reference DRN-4560216
8 Feb 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4560216 The complaint Mr W is complaining about Moneybarn No.1 Limited. He says they shouldn’t have lent to him as the lending was unaffordable. A representative has brought the complaint on Mr W’s behalf but for ease I’ve written as if we’ve dealt directly with Mr W. What happened Mr... (3 pages)View decision -
Decision Reference DRN-4457093
6 Feb 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4457093 The complaint Mrs W is unhappy that Moneybarn No.1 Limited terminated a conditional sale agreement she had with them, and that they are now looking to repossess the car they supplied to her under that agreement. What happened In June 2020, Mrs W was supplied with a used car thr... (4 pages)View decision -
Decision Reference DRN-4568005
5 Feb 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4568005 Complaint Mr B complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the payments to the agreement were unaffordable, so he should not have been lent to. Background In February 2018, Moneybarn provided M... (3 pages)View decision -
Decision Reference DRN-4552428
5 Feb 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4552428 Complaint Mr A complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the payments to the agreement were unaffordable, so he should not have been lent to. Background In May 2019, Moneybarn provided Mr A w... (3 pages)View decision -
Decision Reference DRN-4419278
5 Feb 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4419278 Complaint Ms O complains that Moneybarn No.1 Ltd (“Moneybarn”) unfairly entered into a conditional- sale agreement with her. She’s said the agreement was unaffordable for her. Background In August 2019, Moneybarn provided Ms O with finance for a used car. The cash price of the ... (3 pages)View decision -
Decision Reference DRN-4436446
5 Feb 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4436446 Complaint Mr S complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that he doesn’t believe that sufficient checks were carried out for it to be understood that the agreement was affordable for him. Backgrou... (3 pages)View decision
