We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1102 results
-
Decision Reference DRN-4476293
4 Dec 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4476293 Complaint Mr L complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that it was unaffordable and proper affordability checks weren’t carried out. Background In October 2020, Moneybarn provided Mr L with fina... (3 pages)View decision -
Decision Reference DRN-4441033
4 Dec 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4441033 Complaint Miss R complains that Moneybarn No.1 Limited (trading as “Moneybarn”) unfairly entered into a conditional-sale agreement with her. She’s said that the agreement was unaffordable and so she shouldn’t have been provided with it. Background In February 2018, Moneybarn pr... (3 pages)View decision -
Decision Reference DRN-4439077
30 Nov 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4439077 Complaint Mrs M complains that Moneybarn No.1 Ltd (“Moneybarn”) unfairly entered into a conditional- sale agreement with her. She’s said the agreement was unaffordable and so she shouldn’t have been accepted for it. Background In July 2018, Moneybarn provided Mrs M with finance... (3 pages)View decision -
Decision Reference DRN-4326373
29 Nov 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4326373 The complaint Mr M is unhappy with a car supplied under a conditional sale agreement taken with Moneybarn No. 1 Limited. What happened In December 2021 Mr M acquired a used car, taking a conditional sale agreement with Moneybarn. The car cost £11,995 and Mr M paid a deposit of ... (4 pages)View decision -
Decision Reference DRN-4258172
28 Nov 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4258172 The complaint Mr I complains that a car acquired with finance from Moneybarn No 1 Limited wasn’t of satisfactory quality. What happened In July 2022 Mr I was supplied with a car and entered into a conditional sale agreement with Moneybarn. At the point of supply the car was ar... (3 pages)View decision -
Decision Reference DRN-4481396
28 Nov 2023 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4481396 The complaint Mrs K is complaining about Moneybarn No. 1 Limited. She says they shouldn’t have lent to her because the repayments weren’t affordable. What happened In November 2014, Mrs K took out a conditional sale agreement with Moneybarn to finance the purchase of a car. She... (3 pages)View decision -
Decision Reference DRN-4444139
27 Nov 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4444139 Complaint Miss S complains that Moneybarn No.1 Ltd (“Moneybarn”) unfairly entered into a conditional- sale agreement with her. She’s said the agreement was unaffordable and so she shouldn’t have been accepted for it. Background In April 2019, Moneybarn provided Miss S with fina... (3 pages)View decision -
Decision Reference DRN-4445563
27 Nov 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4445563 Complaint Mr S complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that this agreement was unaffordable for him as he was already behind on payments to other agreements. Background In January 2021, Moneybar... (3 pages)View decision -
Decision Reference DRN-4467948
27 Nov 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4467948 Complaint Mr B complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that it was unaffordable and made what was already a poor financial situation for him worse. Background In April 2018, Moneybarn provided M... (3 pages)View decision -
Decision Reference DRN-4440182
27 Nov 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4440182 Complaint Mr T complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that it should never have approved this unaffordable agreement for him. Background In January 2021, Moneybarn provided Mr T with finance fo... (3 pages)View decision
