We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1382 results
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Decision Reference DRN-4872704
24 Dec 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4872704 The complaint Mr J complains about Moneybarn No.1 Limited’s (“Moneybarn”) decision to lend him. Mr J has been represented. For clarity, I’ve only referred to Mr J throughout this decision. What happened Mr J entered into a conditional hire agreement with Moneybarn in Novembe... (4 pages)View decision -
Decision Reference DRN-4713885
20 Dec 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4713885 The complaint Miss S is unhappy with a car she got using a conditional sale agreement from Moneybarn No. 1 Limited. What happened Miss S acquired her car using a conditional sale agreement from Moneybarn on 31 December 2022 for £8,740. It had been driven for 93,190 miles an... (3 pages)View decision -
Decision Reference DRN-5219030
18 Dec 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5219030 The complaint Mr E complains that a car acquired under a conditional sale agreement with Moneybarn No.1 Limited trading as Moneybarn (“Moneybarn”) wasn’t of satisfactory quality when it was supplied to him. What happened The parties are familiar with the background of this ... (5 pages)View decision -
Decision Reference DRN-4898369
17 Dec 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4898369 The complaint Mr G is unhappy with a car he got using a conditional sale agreement from Moneybarn No.1 Limited. What happened Mr G acquired a used car from Moneybarn in January 2024 for £13,498. The car was around seven years old and had been driven for 34,000 miles. On 26 F... (4 pages)View decision -
Decision Reference DRN-4780141
17 Dec 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4780141 The complaint Mr L complains about a car supplied to him under a conditional sale agreement taken out with Moneybarn No.1 Limited trading as Moneybarn (Moneybarn). What happened In September 2023, Mr L acquired a used car by entering into a conditional sale agreement with M... (5 pages)View decision -
Decision Reference DRN-4978843
16 Dec 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4978843 The complaint Mr W complains that the car he acquired through Moneybarn No. 1 Limited (“Moneybarn”) wasn’t of satisfactory quality. He wants Moneybarn to repair or replace the car. What happened Mr W entered a conditional sale agreement in August 2023 to acquire a used car. ... (3 pages)View decision -
Decision Reference DRN-5213951
16 Dec 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5213951 The complaint Mr T has complained that Moneybarn No. 1 Limited acted irresponsibly when it provided him with a finance agreement in March 2022. Background Mr T approved for a finance agreement with Moneybarn in March 2022. The agreement was for £15,000 over 60 months and Mr ... (3 pages)View decision -
Decision Reference DRN-4712344
13 Dec 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4712344 The complaint Mr M complains that Moneybarn No. 1 Limited (“Moneybarn”) has treated him unfairly which has led to him being held liable for an outstanding amount owed under a conditional sale agreement. Mr M is represented in this complaint by his father, but for ease of ref... (4 pages)View decision -
Decision Reference DRN-5192817
12 Dec 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5192817 The complaint Mr N complains through a representative that Moneybarn No.1 Limited trading as Moneybarn (“Moneybarn”) lent to him without carrying out sufficient affordability checks. What happened In March 2019, Moneybarn provided Mr N with a conditional sale agreement for ... (3 pages)View decision -
Decision Reference DRN-5191116
9 Dec 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5191116 The complaint Mr A complains about the way Moneybarn No. 1 Limited (Moneybarn) responded to his request to move his payment date. What happened I issued my provisional decision on this complaint last month. An extract from that provisional decision is set out below. In Decem... (3 pages)View decision