We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1102 results
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Decision Reference DRN-4470770
23 Nov 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4470770 The complaint Mr A is unhappy with how Moneybarn No.1 Limited terminated a conditional sale agreement he had with them. Mr A has been represented during the claim and complaint process by Mrs A. For ease of reference, I will refer to any comments made, or any action taken, by ... (4 pages)View decision -
Decision Reference DRN-4473664
23 Nov 2023 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4473664 The complaint Miss W is complaining about Moneybarn No.1 Limited (Moneybarn). She says they shouldn’t have lent to her as the loan was unaffordable. Miss M’s complaint was brought to our service by a representative but for ease I’ve written as if we’ve dealt directly with her.... (4 pages)View decision -
Decision Reference DRN-4441843
22 Nov 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4441843 Complaint Miss R complains that Moneybarn No.1 Ltd (“Moneybarn”) unfairly entered into a conditional- sale agreement with her. She’s said the agreement was unaffordable and so she shouldn’t have been accepted for it. Background In April 2019, Moneybarn provided Miss R with fina... (3 pages)View decision -
Decision Reference DRN-4325241
21 Nov 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4325241 The complaint Mrs P complains that Moneybarn No. 1 Limited (Moneybarn) approved a conditional sale agreement for her that was unaffordable. Mrs P is represented in this complaint by a claims management company but, for ease, I’ll refer to Mrs P directly throughout my decision. ... (4 pages)View decision -
Decision Reference DRN-4413571
21 Nov 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4413571 The complaint Mr C complains that Moneybarn No.1 Limited (Moneybarn) shouldn’t have lent to him as the loan was unaffordable. What happened In June 2019, Mr C acquired a car by entering into conditional loan agreement with Moneybarn. The cash price of the car was £6,495, Mr C ... (3 pages)View decision -
Decision Reference DRN-4457174
20 Nov 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4457174 Complaint Mr B complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the monthly payments to this agreement were unaffordable. Background In November 2020, Moneybarn provided Mr B with finance for a used... (3 pages)View decision -
Decision Reference DRN-4424489
20 Nov 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4424489 Complaint Mr H complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the monthly payments to this agreement were unaffordable. Background In January 2021, Moneybarn provided Mr H with finance for a used ... (3 pages)View decision -
Decision Reference DRN-4426906
17 Nov 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4426906 The complaint Mrs G complains that a used car she acquired via a conditional sale agreement with Moneybarn No.1 Limited wasn’t of satisfactory quality What happened In December 2022 Mrs G entered into a four-year conditional sale agreement with Moneybarn for a used car. The car... (4 pages)View decision -
Decision Reference DRN-4343467
17 Nov 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4343467 The complaint Mr F complains Moneybarn No.1 Limited (Moneybarn) irresponsibly entered into a Conditional Sale Agreement because it didn’t carry out reasonable and proportionate checks to ensure it was affordable for him. What happened Mr F entered into a Conditional Sale Agree... (4 pages)View decision -
Decision Reference DRN-4439061
16 Nov 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4439061 The complaint Mr M is complaining about Moneybarn No.1 Limited. He says they shouldn’t have lent to him as the loan was unaffordable. A representative has brought the complaint on Mr M’s behalf but for ease I’ve written as if we’ve dealt directly with Mr M. What happened In No... (3 pages)View decision
