We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1285 results
-
Decision Reference DRN-4638755
26 Jun 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4638755 The complaint Mrs M complains that the car she acquired through a conditional sale agreement with Moneybarn No. 1 Limited trading as Moneybarn wasn’t of satisfactory quality. She wants the car collected and her agreement terminated. What happened Mrs M acquired a used car throu... (3 pages)View decision -
Decision Reference DRN-4554304
24 Jun 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4554304 The complaint Mrs B complains that Moneybarn No. 1 Limited (“Moneybarn”) didn’t settle her conditional sale agreement as it had agreed to. What happened Mrs B acquired a car under a 60 month conditional sale agreement with Moneybarn in February 2021. Under the agreement, Mrs B ... (3 pages)View decision -
Decision Reference DRN-4859609
24 Jun 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4859609 Complaint Miss K complains that Moneybarn No.1 Ltd (“Moneybarn”) unfairly entered into a conditional- sale agreement with her. She’s said the agreement was unaffordable for her. Background In October 2020, Moneybarn provided Miss K with finance for a used car. The cash price of... (3 pages)View decision -
Decision Reference DRN-4865392
24 Jun 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4865392 Complaint Mrs W complains that Moneybarn No.1 Ltd (“Moneybarn”) unfairly entered into a conditional- sale agreement with her. She’s said the agreement was unaffordable for her. Background In June 2018, Moneybarn provided Mrs W with finance for a used car. The cash price of the ... (3 pages)View decision -
Decision Reference DRN-4715470
21 Jun 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4715470 The complaint Mr L is unhappy with the quality of a car that was supplied to him under a conditional sale agreement with Moneybarn No. 1 Limited. What happened On 31 May 2023 Mr L took out a conditional sale agreement with Moneybarn. This was for a ten year-old car that had cov... (3 pages)View decision -
Decision Reference DRN-4815508
21 Jun 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4815508 Complaint Mr S complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that this agreement was unaffordable for him. Background In June 2019, Moneybarn provided Mr S with finance for a used car. The purchase pr... (3 pages)View decision -
Decision Reference DRN-4349464
20 Jun 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4349464 The complaint Mr A has complained about the repayments under his finance agreement with Moneybarn No. 1 Limited. He believes he’s still being required to make repayments, even though the term of the agreement has ended. What happened In May 2020, Mr A entered into a finance agr... (2 pages)View decision -
Decision Reference DRN-4560274
20 Jun 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4560274 The complaint Mr S complains that the vehicle he financed through a conditional sale agreement with Moneybarn No. 1 Limited wasn’t of satisfactory quality. He wants the cost of repairs and his loss of earnings refunded along with interest and compensation. What happened Mr S ac... (2 pages)View decision -
Decision Reference DRN-4713787
20 Jun 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4713787 The complaint Mr N is complaining about Moneybarn No.1 Limited (Moneybarn). He says they were irresponsible in lending to him as the loan was unaffordable. Mr N’s complaint was brought to our service by a representative but for ease I’ve written as if we’ve dealt directly with... (3 pages)View decision -
Decision Reference DRN-4861361
19 Jun 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4861361 The complaint Mr C, who is represented by a third party, complains that Moneybarn No.1 Limited, trading as Moneybarn (“Moneybarn”), irresponsibly granted him two conditional sale agreements he couldn’t afford to repay. What happened In July 2020, Mr C acquired a used car financ... (3 pages)View decision
