We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1133 results
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Decision Reference DRN-4514075
18 Dec 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4514075 Complaint Mr B complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the payments to the agreement were unaffordable and he should never have been lent to. Background In February 2023, Moneybarn provided... (3 pages)View decision -
Decision Reference DRN-4123107
18 Dec 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4123107 The complaint Mr M has complained about costs incurred in connection with his van finance agreement with Moneybarn No. 1 Limited, trading as Moneybarn. What happened In June 2022, Mr M entered into a finance agreement with Moneybarn, fort a used van. However, he reported issues... (2 pages)View decision -
Decision Reference DRN-4401820
12 Dec 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4401820 Complaint Miss S complains that Moneybarn No.1 Ltd (“Moneybarn”) unfairly entered into a conditional- sale agreement with her. She’s said the agreement was unaffordable and so she shouldn’t have been accepted for it. Background In May 2019, Moneybarn provided Miss S with financ... (3 pages)View decision -
Decision Reference DRN-4400117
12 Dec 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4400117 Complaint Mr W complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that it was unaffordable due to his existing position. Background In October 2020, Moneybarn provided Mr W with finance for a used car. The... (3 pages)View decision -
Decision Reference DRN-4465424
12 Dec 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4465424 Complaint Miss M complains that Moneybarn No.1 Ltd (“Moneybarn”) unfairly entered into a conditional-sale agreement with her. She’s said the agreement was unaffordable for her. Background In May 2021, Moneybarn provided Miss M with finance for a used car. The cash price of the ... (3 pages)View decision -
Decision Reference DRN-4289859
7 Dec 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4289859 The complaint Miss T complains that a car she has been financing through an agreement with Moneybarn No. 1 Limited, trading as Moneybarn, was of unsatisfactory quality and had been misrepresented to her. What happened The details of this complaint are well known to both parties... (2 pages)View decision -
Decision Reference DRN-4468627
7 Dec 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4468627 Complaint Mr P complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that it was unaffordable due to his existing position. Background In March 2019, Moneybarn provided Mr P with finance for a used car. The p... (3 pages)View decision -
Decision Reference DRN-4416564
6 Dec 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4416564 The complaint Miss M is complaining about Moneybarn No.1 Limited (Moneybarn). She says they were irresponsible in lending to her as the loan was unaffordable. A representative has brought the complaint on Miss M’s behalf but for ease I’ve written as if we’ve dealt directly wit... (3 pages)View decision -
Decision Reference DRN-4402291
5 Dec 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4402291 The complaint Miss C is complaining about Moneybarn No.1 Limited (Moneybarn). She says they were irresponsible in lending to her as the loan was unaffordable. What happened In September 2020, Miss C took out a conditional sale agreement with Moneybarn to finance the purchase o... (3 pages)View decision -
Decision Reference DRN-4452185
4 Dec 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4452185 Complaint Miss M complains that Moneybarn No.1 Ltd (“Moneybarn”) unfairly entered into a conditional-sale agreement with her. She’s said the agreement was unaffordable because she was already in arrears with other lenders and she was already struggling to pay essentials. Backgr... (3 pages)View decision
