We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1382 results
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Decision Reference DRN-5161388
22 Nov 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5161388 The complaint Mr J has complained about the quality of a car provided on finance by Moneybarn No 1 Limited (Moneybarn). What happened Moneybarn supplied Mr J with a used car on a conditional sale agreement in March 2023. The cash price of the car was around £7,000 and it ha... (5 pages)View decision -
Decision Reference DRN-5075200
22 Nov 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5075200 The complaint Mr B complains that Moneybarn No. 1 Limited, trading as Moneybarn, have charged him for storage of a car he was financing with them. What happened Mr B has been financing a car through an agreement with Moneybarn. In January 2024, the car was taken to the deale... (2 pages)View decision -
Decision Reference DRN-4773416
22 Nov 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4773416 The complaint Mr S has complained that he is unhappy with the quality of a car he acquired in August 2023, using a conditional sale agreement with Moneybarn No. 1 Limited (“Moneybarn”). What happened Mr S acquired an Audi in August 2023, using a conditional sale agreement w... (3 pages)View decision -
Decision Reference DRN-4646993
21 Nov 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4646993 The complaint Mr S complains that Moneybarn No. 1 Limited trading as Moneybarn (“Moneybarn”) gave him incorrect information when he was considering his options to return his car early. What happened In November 2018, Mr S acquired a used car using a conditional sale agreeme... (4 pages)View decision -
Decision Reference DRN-4664328
21 Nov 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4664328 The complaint Miss K complains that Moneybarn No. 1 Limited supplied her with a car that wasn’t of satisfactory quality under a conditional sale agreement. What happened In March 2023, Miss K acquired a used car financed by a conditional sale agreement from Moneybarn. The ca... (2 pages)View decision -
Decision Reference DRN-4886262
21 Nov 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4886262 The complaint Miss A complains about a car supplied under a conditional sale agreement with Moneybarn No. 1 Limited. What happened Around May 2023 Miss A acquired a used car using a conditional sale agreement with Moneybarn. The car was just over seven years old, had covere... (5 pages)View decision -
Decision Reference DRN-5160349
20 Nov 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5160349 The complaint Miss M complains about the lack of support that she’s received from Moneybarn No. 1 Limited, trading as Moneybarn, about a car that was supplied to her under a conditional sale agreement. What happened I issued a provisional decision on this complaint earlier t... (3 pages)View decision -
Decision Reference DRN-4623765
18 Nov 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4623765 The complaint Mr G complains about the final balance owed on an agreement he held with Moneybarn No. 1 Limited trading as Moneybarn (“Moneybarn”) What happened In June 2022, Mr G acquired a used car with Moneybarn using a conditional sale agreement. The purchase price of th... (3 pages)View decision -
Decision Reference DRN-5059445
15 Nov 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5059445 The complaint Mr B is unhappy that a car supplied to him under a conditional sale agreement with Moneybarn No 1 Limited (Moneybarn) was of an unsatisfactory quality. When I refer to what Mr B has said and what Moneybarn have said, it should also be taken to include things s... (4 pages)View decision -
Decision Reference DRN-4594073
6 Nov 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4594073 The complaint Ms C complains about the quality of a van supplied on a conditional sale agreement by Moneybarn No.1 Limited (‘Moneybarn’). What happened The parties are familiar with the background details of this complaint – so I will briefly summarise them here. It reflects... (4 pages)View decision