We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1285 results
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Decision Reference DRN-4606834
17 Jun 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4606834 The complaint Mr O complains about the quality of a used car that was supplied through a conditional sale agreement with Moneybarn No. 1 Limited (MBL). What happened In October 2022, Mr O acquired a car through a hire purchase agreement with MBL. The car was around five years o... (5 pages)View decision -
Decision Reference DRN-4813233
17 Jun 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4813233 Complaint Ms L complains that Moneybarn No.1 Ltd (“Moneybarn”) unfairly entered into a conditional- sale agreement with her. She’s said the agreement was unaffordable for her. Background In February 2019, Moneybarn provided Ms L with finance for a used car. The cash price of th... (3 pages)View decision -
Decision Reference DRN-4852467
17 Jun 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4852467 Complaint Mr M complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the payments to the agreement were unaffordable, so he should not have been lent to. Background In February 2022, Moneybarn provided M... (3 pages)View decision -
Decision Reference DRN-4848264
17 Jun 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4848264 Complaint Ms P complains that Moneybarn No.1 Ltd (“Moneybarn”) unfairly entered into a conditional- sale agreement with her. She’s said the agreement was unaffordable for her. Background In March 2020, Moneybarn provided Ms P with finance for a used car. The cash price of the v... (3 pages)View decision -
Decision Reference DRN-4559669
14 Jun 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4559669 The complaint Mrs M complains about how Moneybarn No. 1 Limited treated her when her account went into arrears. What happened In September 2022 Mrs M entered into a regulated conditional sale agreement with Moneybarn to finance her purchase of a used car. On driving the car, sh... (3 pages)View decision -
Decision Reference DRN-4575214
14 Jun 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4575214 The complaint Mrs H, who is represented by her husband, has complained to us about the service she and her husband received from Moneybarn No.1 Limited, trading as Moneybarn, when they enquired about settling Mrs H’s credit agreement. What happened In August 2021 Mrs H entered ... (2 pages)View decision -
Decision Reference DRN-4691134
14 Jun 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4691134 The complaint Mr S complains about a car he acquired with credit provided by Moneybarn No. 1 Limited. What happened In November 2022 Mr S entered into a five-year regulated conditional sale agreement with Moneybarn to purchase a used car. The car was seven years old, its mileag... (3 pages)View decision -
Decision Reference DRN-4394161
14 Jun 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4394161 The complaint Mr B complains Moneybarn No.1 Limited (Moneybarn) irresponsibly entered into a conditional sale agreement as it didn’t complete reasonable and proportionate checks to ensure the agreement was affordable. What happened Mr B entered into the conditional sale agreeme... (4 pages)View decision -
Decision Reference DRN-4851412
13 Jun 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4851412 The complaint Mr Y complains that Moneybarn No. 1 Limited (Moneybarn) irresponsibly entered into a conditional sale agreement with him. What happened In May 2018 Moneybarn provided Mr Y with finance to purchase a used car. The car cost £7,300 and Mr Y paid a deposit of £300. He... (3 pages)View decision -
Decision Reference DRN-4630285
13 Jun 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4630285 The complaint Mr M complains about the quality of a car he acquired through a conditional sale agreement financed by Moneybarn No.1 Limited (Moneybarn). What happened In May 2023 Mr M acquired a used car through a conditional sale agreement financed by Moneybarn. Later that mon... (3 pages)View decision
