We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1113 results
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Decision Reference DRN-4439061
16 Nov 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4439061 The complaint Mr M is complaining about Moneybarn No.1 Limited. He says they shouldn’t have lent to him as the loan was unaffordable. A representative has brought the complaint on Mr M’s behalf but for ease I’ve written as if we’ve dealt directly with Mr M. What happened In No... (3 pages)View decision -
Decision Reference DRN-4418480
13 Nov 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4418480 The complaint Miss W is complaining about Moneybarn No.1 Limited (Moneybarn). She says they shouldn’t have lent to her as the loan was unaffordable. Miss W’s complaint was brought to our service by a representative but for ease I’ve written as if we’ve dealt directly with her.... (3 pages)View decision -
Decision Reference DRN-4403052
13 Nov 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4403052 Complaint Miss S complains that Moneybarn No.1 Ltd (“Moneybarn”) unfairly entered into a conditional- sale agreement with her. She’s said the agreement was unaffordable and so she shouldn’t have been accepted for it. Background In August 2020, Moneybarn provided Miss S with fin... (3 pages)View decision -
Decision Reference DRN-4388958
13 Nov 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4388958 Complaint Mr D complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the monthly payments to this agreement were unaffordable. Background In January 2020, Moneybarn provided Mr D with finance for a used ... (3 pages)View decision -
Decision Reference DRN-4434204
13 Nov 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4434204 Complaint Mrs D complains that Moneybarn No.1 Ltd (“Moneybarn”) unfairly entered into a conditional- sale agreement with her. She’s said the agreement was unaffordable and so she shouldn’t have been accepted for it. Background In August 2019, Moneybarn provided Mrs D with finan... (3 pages)View decision -
Decision Reference DRN-4418265
10 Nov 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4418265 Complaint Mr G complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the monthly payments to this agreement were unaffordable. Background In May 2019, Moneybarn provided Mr G with finance for a used van.... (3 pages)View decision -
Decision Reference DRN-4415861
7 Nov 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4415861 The complaint Mr K complains that Moneybarn No. 1 Limited (“Moneybarn”) irresponsibly granted him two conditional sale agreements he couldn’t afford to repay. What happened In July 2020 Mr K acquired a used car financed by an agreement from Moneybarn. Under the terms of the agr... (2 pages)View decision -
Decision Reference DRN-4281574
6 Nov 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4281574 The complaint Mr G complains about the quality of a car he has been financing through an agreement with Moneybarn No. 1 Limited, who I’ll call Moneybarn. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead, I’ll... (2 pages)View decision -
Decision Reference DRN-4406447
6 Nov 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4406447 Complaint Mrs T complains that Moneybarn No.1 Ltd (“Moneybarn”) unfairly entered into a conditional- sale agreement with her. She’s said the agreement was unaffordable and so she shouldn’t have been accepted for it. Background In March 2020, Moneybarn provided Mrs T with financ... (3 pages)View decision -
Decision Reference DRN-4417542
3 Nov 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4417542 The complaint Mr B complains about the quality of a car he acquired under a conditional sale agreement (“agreement”) with Moneybarn No. 1 Limited trading as Moneybarn (“Moneybarn”). What happened In November 2022 Mr B entered into an agreement with Moneybarn for a used car cost... (3 pages)View decision
