We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1113 results
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Decision Reference DRN-4072326
2 Nov 2023 Moneybarn Limited Not upheldConsumer CreditDRN-4072326 The complaint Mr H has complained about the quality of his car, which was financed by Moneybarn Limited. What happened In November 2022, Mr H entered into a finance agreement with Moneybarn, for a used car. He later contacted Moneybarn to say he was having a number of issues wi... (3 pages)View decision -
Decision Reference DRN-4409268
31 Oct 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4409268 Complaint Mr G complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the monthly payments to this agreement were unaffordable. Background In February 2019, Moneybarn provided Mr G with finance for a used... (3 pages)View decision -
Decision Reference DRN-4319700
30 Oct 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4319700 The complaint Miss S complains about a car she acquired from Moneybarn No. 1 Limited. What happened In March 2022 Miss S entered into a regulated conditional sale agreement with Moneybarn to acquire a used car. The car was eight and a half years old and had been driven over 100... (2 pages)View decision -
Decision Reference DRN-4416005
30 Oct 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4416005 Complaint Mr M and Miss R complain that Moneybarn No.1 Ltd (“Moneybarn”) unfairly entered into a conditional-sale agreement with them. They’ve said the agreement was unaffordable and so they shouldn’t have been accepted for it. Background In November 2019, Moneybarn provided Mr... (3 pages)View decision -
Decision Reference DRN-4420192
30 Oct 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4420192 Complaint Mr Y complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the monthly payments to this agreement were unaffordable. Background In August 2019, Moneybarn provided Mr Y with finance for a used c... (3 pages)View decision -
Decision Reference DRN-4389031
26 Oct 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4389031 The complaint Mr C is complaining about Moneybarn No.1 Limited. He says they shouldn’t have lent to him as the loan was unaffordable. What happened In July 2019, Mr C took out a conditional sale agreement with Moneybarn, to finance the purchase of a car. He paid a deposit of £... (3 pages)View decision -
Decision Reference DRN-4412499
25 Oct 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4412499 The complaint Mr R believes Moneybarn No.1 Limited acted irresponsibly by agreeing a conditional sale agreement he’d applied for. Mr R is being represented in this complaint by Company I. However, for ease of reference, I’ll refer to any comments or actions by Company I as bein... (4 pages)View decision -
Decision Reference DRN-4401482
25 Oct 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4401482 The complaint Miss L complains that Moneybarn No 1 Limited trading as Moneybarn agreed to lending that she couldn’t afford. Miss L is represented by a third party in bringing her complaint but for ease of reading I will only refer to Miss L in my decision. What happened In 2020... (4 pages)View decision -
Decision Reference DRN-4391707
25 Oct 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4391707 Complaint Miss B complains that Moneybarn No.1 Ltd (“Moneybarn”) unfairly entered into a conditional- sale agreement with her. She’s said the agreement was unaffordable and so she shouldn’t have been accepted for it. Background In March 2020, Moneybarn provided Miss B with fina... (3 pages)View decision -
Decision Reference DRN-4389917
24 Oct 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4389917 Complaint Mr S complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the monthly payments to this agreement were unaffordable. Background In January 2017, Moneybarn provided Mr S with finance for a used ... (3 pages)View decision
