We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1128 results
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Decision Reference DRN-4418265
10 Nov 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4418265 Complaint Mr G complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the monthly payments to this agreement were unaffordable. Background In May 2019, Moneybarn provided Mr G with finance for a used van.... (3 pages)View decision -
Decision Reference DRN-4415861
7 Nov 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4415861 The complaint Mr K complains that Moneybarn No. 1 Limited (“Moneybarn”) irresponsibly granted him two conditional sale agreements he couldn’t afford to repay. What happened In July 2020 Mr K acquired a used car financed by an agreement from Moneybarn. Under the terms of the agr... (2 pages)View decision -
Decision Reference DRN-4281574
6 Nov 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4281574 The complaint Mr G complains about the quality of a car he has been financing through an agreement with Moneybarn No. 1 Limited, who I’ll call Moneybarn. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead, I’ll... (2 pages)View decision -
Decision Reference DRN-4406447
6 Nov 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4406447 Complaint Mrs T complains that Moneybarn No.1 Ltd (“Moneybarn”) unfairly entered into a conditional- sale agreement with her. She’s said the agreement was unaffordable and so she shouldn’t have been accepted for it. Background In March 2020, Moneybarn provided Mrs T with financ... (3 pages)View decision -
Decision Reference DRN-4417542
3 Nov 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4417542 The complaint Mr B complains about the quality of a car he acquired under a conditional sale agreement (“agreement”) with Moneybarn No. 1 Limited trading as Moneybarn (“Moneybarn”). What happened In November 2022 Mr B entered into an agreement with Moneybarn for a used car cost... (3 pages)View decision -
Decision Reference DRN-4072326
2 Nov 2023 Moneybarn Limited Not upheldConsumer CreditDRN-4072326 The complaint Mr H has complained about the quality of his car, which was financed by Moneybarn Limited. What happened In November 2022, Mr H entered into a finance agreement with Moneybarn, for a used car. He later contacted Moneybarn to say he was having a number of issues wi... (3 pages)View decision -
Decision Reference DRN-4409268
31 Oct 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4409268 Complaint Mr G complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the monthly payments to this agreement were unaffordable. Background In February 2019, Moneybarn provided Mr G with finance for a used... (3 pages)View decision -
Decision Reference DRN-4319700
30 Oct 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4319700 The complaint Miss S complains about a car she acquired from Moneybarn No. 1 Limited. What happened In March 2022 Miss S entered into a regulated conditional sale agreement with Moneybarn to acquire a used car. The car was eight and a half years old and had been driven over 100... (2 pages)View decision -
Decision Reference DRN-4416005
30 Oct 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4416005 Complaint Mr M and Miss R complain that Moneybarn No.1 Ltd (“Moneybarn”) unfairly entered into a conditional-sale agreement with them. They’ve said the agreement was unaffordable and so they shouldn’t have been accepted for it. Background In November 2019, Moneybarn provided Mr... (3 pages)View decision -
Decision Reference DRN-4420192
30 Oct 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4420192 Complaint Mr Y complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the monthly payments to this agreement were unaffordable. Background In August 2019, Moneybarn provided Mr Y with finance for a used c... (3 pages)View decision
