We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1113 results
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Decision Reference DRN-4413462
23 Oct 2023 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4413462 The complaint Mr L has complained about the way Moneybarn No.1 Ltd dealt with him when he requested a settlement figure for a conditional sale agreement he had with it. What happened The circumstances of the complaint are well known to the parties. I won’t go over everything ag... (3 pages)View decision -
Decision Reference DRN-4352614
21 Oct 2023 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4352614 The complaint Mr R complains about a car he acquired under a conditional sale agreement (“agreement”) with Moneybarn No. 1 Limited (“Moneybarn”). Mr R says he was never advised the car was an import and he has had to spend substantial sums on repairs. What happened In July 2021... (3 pages)View decision -
Decision Reference DRN-4389380
18 Oct 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4389380 The complaint Miss C is unhappy with a car she acquired using finance provided by Moneybarn No. 1 Limited. What happened In November 2022 Miss C acquired a used car. The car cost £7,988, had a recorded mileage on the agreement of 72,000 miles and was just over ten years old. Mi... (3 pages)View decision -
Decision Reference DRN-4300794
17 Oct 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4300794 The complaint Mr M is complaining about Moneybarn No.1 Limited. He says they shouldn’t have lent to him as the loan was unaffordable. A representative has brought the complaint on Mr M’s behalf but for ease I’ve written as if we’ve dealt directly with Mr M. What happened In Ja... (4 pages)View decision -
Decision Reference DRN-4375515
16 Oct 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4375515 Complaint Mr M complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the monthly payments to this agreement were unaffordable. Background In October 2019, Moneybarn provided Mr M with finance for a used ... (3 pages)View decision -
Decision Reference DRN-4399739
13 Oct 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4399739 The complaint Mr D complains that Moneybarn No. 1 Limited trading as Moneybarn irresponsibly gave him a conditional sale agreement he couldn’t afford. What happened In August 2022, Mr D acquired a used car by taking out a conditional sale agreement with Moneybarn. The cash pric... (2 pages)View decision -
Decision Reference DRN-4354692
11 Oct 2023 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4354692 The complaint Miss E is complaining about Moneybarn No.1 Limited. She says they shouldn’t have lent to her as the loan was unaffordable. What happened In November 2016, Miss E took out a conditional loan agreement with Moneybarn, to finance the purchase of a car. She paid a de... (4 pages)View decision -
Decision Reference DRN-4353717
11 Oct 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4353717 The complaint Mrs T is complaining about Moneybarn No.1 Limited. She says they shouldn’t have lent to her as the loan was unaffordable. What happened In November 2016, Mrs T took out a conditional loan agreement with Moneybarn, to finance the purchase of a car. She paid a depo... (3 pages)View decision -
Decision Reference DRN-4379123
11 Oct 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4379123 Complaint Mr T complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the monthly payments to this agreement were unaffordable. Background In July 2018, Moneybarn provided Mr T with finance for a used car... (3 pages)View decision -
Decision Reference DRN-4383586
10 Oct 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4383586 Complaint Mrs M complains that Moneybarn No.1 Ltd (“Moneybarn”) unfairly entered into a conditional- sale agreement with her. She’s said the agreement was unaffordable and so she shouldn’t have been accepted for it. Background In May 2019, Moneybarn provided Mrs M with finance ... (3 pages)View decision
