We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1113 results
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Decision Reference DRN-4365174
10 Oct 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4365174 Complaint Mr G complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the monthly payments to this agreement were unaffordable and so the agreement should never have been approved. Background In September... (3 pages)View decision -
Decision Reference DRN-4371362
9 Oct 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4371362 Complaint Mr D complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the monthly payments to this agreement were unaffordable. Background In April 2019, Moneybarn provided Mr D with finance for a used ca... (3 pages)View decision -
Decision Reference DRN-4379471
3 Oct 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4379471 The complaint Mr S is complaining about Moneybarn No.1 Limited. He says they shouldn’t have lent to him as the loan was unaffordable. Mr S’s complaint was brought to our service by a representative but for ease I’ve written as if we’ve dealt directly with him. What happened In... (3 pages)View decision -
Decision Reference DRN-4327438
2 Oct 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4327438 The complaint Mr S complains that Moneybarn No. 1 Limited mis-sold him a conditional sale agreement by failing to tell him how much interest he would have to pay. What happened In October 2015 Mr S bought a car under a regulated conditional sale agreement with Moneybarn. The ag... (2 pages)View decision -
Decision Reference DRN-4374878
2 Oct 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4374878 Complaint Mr P complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the monthly payments to this agreement were unaffordable. Background In August 2020, Moneybarn provided Mr P with finance for a used c... (3 pages)View decision -
Decision Reference DRN-4321784
29 Sep 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4321784 The complaint Miss L complains Moneybarn No.1 Limited (Moneybarn) irresponsibly entered a Conditional Sale Agreement because they didn’t complete adequate checks to ensure the agreement was affordable for her. What happened Miss L took out a Conditional Sale Agreement with Mone... (4 pages)View decision -
Decision Reference DRN-4307528
29 Sep 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4307528 The complaint Mr L complains that Moneybarn No. 1 Limited (“Moneybarn”) irresponsibly approved a conditional sale agreement with him that he couldn’t afford. What happened In November 2018 Mr L used a conditional sale agreement from Moneybarn to acquire a used car. The agreemen... (3 pages)View decision -
Decision Reference DRN-4324112
28 Sep 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4324112 The complaint Miss W is complaining about Moneybarn No. 1 Limited. She says they shouldn’t have lent to her because the repayments weren’t affordable. Miss W’s complaint has been brought to us by a representative but for ease I’ve written as if we’ve dealt directly with her. Wh... (3 pages)View decision -
Decision Reference DRN-4335947
27 Sep 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4335947 Complaint Mr R complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the monthly payments to this agreement were unaffordable. Background In January 2019, Moneybarn provided Mr R with finance for a used ... (3 pages)View decision -
Decision Reference DRN-4258046
27 Sep 2023 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4258046 The complaint Miss S is unhappy that a car supplied to her under a conditional sale agreement with Moneybarn No.1 Limited was of an unsatisfactory quality. What happened In September 2022, Miss S was supplied with a used car through a conditional sale agreement with Moneybarn. ... (3 pages)View decision
