We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1382 results
-
Decision Reference DRN-6039475
22 Dec 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-6039475 The complaint Mrs T is complaining about Moneybarn No.1 Limited. She says they shouldn’t have lent to her as the loan was unaffordable. A representative has raised the complaint on Mrs T’s behalf but for ease I’ve written as if we’ve dealt directly with Mrs T. What happened... (3 pages)View decision -
Decision Reference DRN-6005450
16 Dec 2025 MONEYBARN NO.1 LIMITED UpheldConsumer CreditDRN-6005450 The complaint Mr B complains about the amount that he’s been charged by Moneybarn No. 1 Limited for a car that he returned when he voluntarily terminated a conditional sale agreement. What happened I issued a provisional decision on this complaint in September 2025 in which ... (5 pages)View decision -
Decision Reference DRN-5844785
15 Dec 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5844785 The complaint Mr S complains about how Moneybarn No.1 Limited (“Moneybarn”) treated him during his conditional sale agreement with them. What happened Both parties are familiar with the background of this complaint so I will only summarise what happened briefly here. In Oc... (3 pages)View decision -
Decision Reference DRN-5775770
15 Dec 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5775770 Complaint Miss V complains that Moneybarn No.1 Limited (trading as “Moneybarn”) unfairly entered into conditional sale agreement with her. She’s said that the proper checks weren’t carried out which led to her being provided with finance that was unaffordable and this led to... (5 pages)View decision -
Decision Reference DRN-5704073
12 Dec 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5704073 The complaint Mrs D has complained that MONEYBARN NO.1 LIMITED trading as Moneybarn unfairly provided her with credit for a vehicle. What happened In April 2019, Mrs D entered into a finance agreement with Moneybarn for the purchase of a car as shown below. Date Amount of ... (3 pages)View decision -
Decision Reference DRN-6014790
11 Dec 2025 MONEYBARN NO.1 LIMITED UpheldConsumer CreditDRN-6014790 The complaint Mr P’s complaint is that Moneybarn No.1 Limited irresponsibly provided him with an unaffordable conditional sale credit agreement to finance a car. Mr P’s complaint has been brought by a professional representative, but for ease I’ve referred to all submission... (5 pages)View decision -
Decision Reference DRN-5960006
10 Dec 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5960006 The complaint MONEYBARN NO.1 LIMITED trading as Moneybarn (Moneybarn) provided Mr B with a credit agreement for the purchase of a car in February 2019. Mr B borrowed £7,790 over 60 months with a monthly repayment of £262.65 a month. However, he says the credit was provided i... (3 pages)View decision -
Decision Reference DRN-5817026
9 Dec 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5817026 The complaint Ms A complains MONEYBARN NO.1 LIMITED (Moneybarn) irresponsibly lent to her because it didn’t carry out reasonable and proportionate checks to ensure the lending was affordable for her. What happened Ms A entered into a conditional sale agreement with Moneybar... (4 pages)View decision -
Decision Reference DRN-5931666
8 Dec 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5931666 The complaint Mr P is unhappy with the quality of a car financed using a conditional sale agreement from Moneybarn No. 1 Limited. What happened In December 2022 Mr P entered into a conditional sale agreement with Moneybarn for a used car. The car was around five and a half y... (2 pages)View decision -
Decision Reference DRN-5539656
8 Dec 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5539656 The complaint Mr P complains MONEYBARN NO.1 LIMITED (Moneybarn) irresponsibly lent to him because it didn’t carry out reasonable and proportionate checks to ensure the lending was affordable. What happened Mr P took out a conditional sale agreement with Moneybarn in order t... (3 pages)View decision