We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1286 results
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Decision Reference DRN-5598925
22 Sep 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5598925 The complaint Mr B complains Moneybarn No. 1 Limited trading as Moneybarn (Moneybarn) failed to undertake a reasonable assessment of his creditworthiness prior to approving him for credit. Mr B is represented in this complaint by a claims management company but, for ease, I’... (4 pages)View decision -
Decision Reference DRN-5797712
22 Sep 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5797712 Complaint Mr R complains that Moneybarn No.1 Limited (trading as “Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the proper checks weren’t carried out and he was provided with finance that was unaffordable. Background In November 202... (3 pages)View decision -
Decision Reference DRN-5813176
20 Sep 2025 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5813176 The complaint Mrs M complains that Moneybarn No. 1 Limited (Moneybarn) defaulted her account. Mrs M has been represented at times but as Mrs M is named on the agreement I will refer only to her in this decision. What happened The detailed background to this complaint is well... (2 pages)View decision -
Decision Reference DRN-5824275
19 Sep 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5824275 Complaint Mr F complains that Moneybarn No.1 Limited (trading as “Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the agreement was unaffordable and that this created ongoing difficulty as he ended up missing payments to priority credi... (5 pages)View decision -
Decision Reference DRN-5457124
18 Sep 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5457124 The complaint Mr N says Moneybarn No. 1 Limited (‘Moneybarn’), irresponsibly lent to him. He says that it didn’t take reasonable steps to ensure he could afford the repayments towards a conditional sale agreement to purchase a car. He says that no credit checks were conducte... (3 pages)View decision -
Decision Reference DRN-5482121
18 Sep 2025 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5482121 The complaint Mr P’s complaint is about problems he’s had with a car Moneybarn No. 1 Limited supplied to him under a conditional sale agreement. What happened Mr P entered into a conditional sale agreement with Moneybarn so he could get a car from a dealer “M”. The car was a... (3 pages)View decision -
Decision Reference DRN-5781226
17 Sep 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5781226 The complaint Miss N complains that Moneybarn No. 1 Limited trading as Moneybarn irresponsibly gave her a conditional sale agreement she couldn’t afford to repay. What happened In September 2020, Miss N acquired a used car paid for by a conditional sale agreement from Moneyb... (4 pages)View decision -
Decision Reference DRN-5631453
16 Sep 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5631453 The complaint Mr S complains that a car he acquired with finance from Moneybarn No. 1 Limited (‘Moneybarn’) wasn’t of satisfactory quality. He’s rejected the car but is unhappy about how Moneybarn has put things right. What happened The parties are familiar with the backgrou... (2 pages)View decision -
Decision Reference DRN-5762898
15 Sep 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5762898 Complaint Mr and Mrs M complain that Moneybarn No.1 Ltd (trading as “Moneybarn”) unfairly entered into a conditional-sale agreement with them. They’ve said the monthly payments to the agreement were unaffordable for them and so they shouldn’t have been accepted for it. Back... (4 pages)View decision -
Decision Reference DRN-5814429
12 Sep 2025 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5814429 The complaint Mr K complains about the quality of a car he acquired under a conditional sale agreement with Moneybarn No. 1 Limited (Moneybarn). When I refer to what Mr K has said and what Moneybarn have said, it should also be taken to include things said on their behalf. ... (6 pages)View decision
