We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1126 results
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Decision Reference DRN-4936621
5 Mar 2025 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4936621 The complaint Mr A complains about the quality of a used car he acquired through a conditional sale agreement with Moneybarn No. 1 Limited (‘Moneybarn’). Mr A says that there were ongoing problems with the car shortly after he acquired it. He doesn’t think the car is fit for... (5 pages)View decision -
Decision Reference DRN-5308455
5 Mar 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5308455 The complaint Miss M complains that Moneybarn No.1 Limited (“Moneybarn”) gave her finance without carrying out the correct checks. Had it made better checks it would’ve seen she was unemployed and in receipt of benefits. What happened In February 2020, Moneybarn provided Mi... (5 pages)View decision -
Decision Reference DRN-5365484
4 Mar 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5365484 Complaint Miss B complains that Moneybarn No.1 Limited (trading as “Moneybarn”) unfairly entered into conditional sale agreement with her. She’s said that the proper checks weren’t carried out which led to her being provided with finance that was unaffordable and this worsen... (5 pages)View decision -
Decision Reference DRN-5362708
28 Feb 2025 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5362708 The complaint Mr C settled his finance agreement early with Moneybarn No. 1 Limited (Moneybarn) and is unhappy with the amount of money they asked him to pay. When I refer to what Mr C or Moneybarn have said or done, it should also be taken to include things said or done on... (5 pages)View decision -
Decision Reference DRN-4839029
26 Feb 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4839029 The complaint Ms L complains about the quality of a used car she acquired through a hire purchase agreement with Moneybarn No. 1 Limited trading as Moneybarn (‘Moneybarn’). Ms L says that the car had issues from around three weeks after she acquired it, and these weren’t rep... (4 pages)View decision -
Decision Reference DRN-5353565
25 Feb 2025 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5353565 The complaint Mr R complains that Moneybarn No. 1 Limited (“Moneybarn”) supplied him with a car that wasn’t of satisfactory quality at the point of supply. What happened In July 2023, Mr R acquired a used car using a conditional sale agreement with Moneybarn. The purchase p... (6 pages)View decision -
Decision Reference DRN-5090667
24 Feb 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5090667 Complaint Mr C complains that Moneybarn No.1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the agreement was unaffordable and he ended up having to prioritise the repayments to this agreement which required him to borrow el... (5 pages)View decision -
Decision Reference DRN-5342172
19 Feb 2025 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5342172 The complaint Mrs G complains about the quality of a van supplied to her under a conditional sale agreement with Moneybarn No. 1 Limited trading as Moneybarn (“Moneybarn”). What happened I sent Mrs G and Moneybarn my provisional findings on this complaint on 5 February 2025.... (6 pages)View decision -
Decision Reference DRN-4856746
19 Feb 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4856746 The complaint Mr L complains about how Moneybarn No. 1 Limited (‘Moneybarn’) administered his conditional sale agreement when he was unable to repay it. He says that: It didn’t notify him when his direct debit was cancelled. It didn’t help him make a repayment when he w... (4 pages)View decision -
Decision Reference DRN-5298794
18 Feb 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5298794 Complaint Miss M complains that Moneybarn No.1 Limited (trading as “Moneybarn”) unfairly entered into conditional sale agreement with her. She’s said that the proper checks weren’t carried out which led to her being provided with finance that was unaffordable and this caused... (5 pages)View decision
