We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1113 results
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Decision Reference DRN-4167196
26 Sep 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4167196 The complaint Mr G complains that a car acquired with finance from Moneybarn No 1 Limited wasn’t of satisfactory quality. What happened In December 2021 Mr G was supplied with a car and entered into a conditional sale agreement with Moneybarn. At the point of supply the car was... (2 pages)View decision -
Decision Reference DRN-4359451
25 Sep 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4359451 Complaint Mr W complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the monthly payments to this agreement were unaffordable. Background In May 2018, Moneybarn provided Mr W with finance for a used car.... (3 pages)View decision -
Decision Reference DRN-4361697
25 Sep 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4361697 Complaint Miss B complains that Moneybarn No.1 Ltd (“Moneybarn”) unfairly entered into a conditional- sale agreement with her. She’s said the agreement was unaffordable and so she shouldn’t have been accepted for it. Background In July 2019, Moneybarn provided Miss B with finan... (3 pages)View decision -
Decision Reference DRN-4153480
22 Sep 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4153480 The complaint Mr P complains that the car he acquired through a conditional sale agreement with Moneybarn No. 1 Limited trading as Moneybarn wasn’t of satisfactory quality. He wants to be refunded the amount he has paid to resolve the issues. What happened Mr P entered into a c... (3 pages)View decision -
Decision Reference DRN-4254176
22 Sep 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4254176 The complaint Mr H complains that Moneybarn No. 1 Limited (“Moneybarn”) provided him with lending which was unaffordable. Mr H’s complaint has been brought on his behalf by a CMC which I’ll refer to as T. My references to submissions made by Mr H include those submitted on his ... (4 pages)View decision -
Decision Reference DRN-4286011
21 Sep 2023 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4286011 The complaint Mrs C is unhappy that a car supplied to her under a conditional sale agreement with Moneybarn No.1 Limited was of an unsatisfactory quality. What happened On 22 December 2023, Mrs C was supplied with a used car through a conditional sale agreement with Moneybarn. ... (4 pages)View decision -
Decision Reference DRN-4326929
20 Sep 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4326929 Complaint Mr J complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the monthly payments to this agreement were unaffordable. Background In May 2018, Moneybarn provided Mr J with finance for a used van.... (3 pages)View decision -
Decision Reference DRN-4347285
20 Sep 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4347285 Complaint Mr J complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the monthly payments to this agreement were unaffordable. Background In October 2018, Moneybarn provided Mr J with finance for a used ... (3 pages)View decision -
Decision Reference DRN-4335415
20 Sep 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4335415 Complaint Mr B complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the monthly payments to this agreement were unaffordable. Background In May 2019, Moneybarn provided Mr B with finance for a used car.... (3 pages)View decision -
Decision Reference DRN-4351417
20 Sep 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4351417 Complaint Mr C complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the monthly payments to this agreement were unaffordable. Background In November 2019, Moneybarn provided Mr C with finance for a used... (3 pages)View decision
