We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1131 results
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Decision Reference DRN-4389380
18 Oct 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4389380 The complaint Miss C is unhappy with a car she acquired using finance provided by Moneybarn No. 1 Limited. What happened In November 2022 Miss C acquired a used car. The car cost £7,988, had a recorded mileage on the agreement of 72,000 miles and was just over ten years old. Mi... (3 pages)View decision -
Decision Reference DRN-4300794
17 Oct 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4300794 The complaint Mr M is complaining about Moneybarn No.1 Limited. He says they shouldn’t have lent to him as the loan was unaffordable. A representative has brought the complaint on Mr M’s behalf but for ease I’ve written as if we’ve dealt directly with Mr M. What happened In Ja... (4 pages)View decision -
Decision Reference DRN-4375515
16 Oct 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4375515 Complaint Mr M complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the monthly payments to this agreement were unaffordable. Background In October 2019, Moneybarn provided Mr M with finance for a used ... (3 pages)View decision -
Decision Reference DRN-4399739
13 Oct 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4399739 The complaint Mr D complains that Moneybarn No. 1 Limited trading as Moneybarn irresponsibly gave him a conditional sale agreement he couldn’t afford. What happened In August 2022, Mr D acquired a used car by taking out a conditional sale agreement with Moneybarn. The cash pric... (2 pages)View decision -
Decision Reference DRN-4354692
11 Oct 2023 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4354692 The complaint Miss E is complaining about Moneybarn No.1 Limited. She says they shouldn’t have lent to her as the loan was unaffordable. What happened In November 2016, Miss E took out a conditional loan agreement with Moneybarn, to finance the purchase of a car. She paid a de... (4 pages)View decision -
Decision Reference DRN-4353717
11 Oct 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4353717 The complaint Mrs T is complaining about Moneybarn No.1 Limited. She says they shouldn’t have lent to her as the loan was unaffordable. What happened In November 2016, Mrs T took out a conditional loan agreement with Moneybarn, to finance the purchase of a car. She paid a depo... (3 pages)View decision -
Decision Reference DRN-4379123
11 Oct 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4379123 Complaint Mr T complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the monthly payments to this agreement were unaffordable. Background In July 2018, Moneybarn provided Mr T with finance for a used car... (3 pages)View decision -
Decision Reference DRN-4383586
10 Oct 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4383586 Complaint Mrs M complains that Moneybarn No.1 Ltd (“Moneybarn”) unfairly entered into a conditional- sale agreement with her. She’s said the agreement was unaffordable and so she shouldn’t have been accepted for it. Background In May 2019, Moneybarn provided Mrs M with finance ... (3 pages)View decision -
Decision Reference DRN-4365174
10 Oct 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4365174 Complaint Mr G complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the monthly payments to this agreement were unaffordable and so the agreement should never have been approved. Background In September... (3 pages)View decision -
Decision Reference DRN-4371362
9 Oct 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4371362 Complaint Mr D complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the monthly payments to this agreement were unaffordable. Background In April 2019, Moneybarn provided Mr D with finance for a used ca... (3 pages)View decision
