We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1105 results
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Decision Reference DRN-4135715
9 Sep 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4135715 The complaint Miss S complains that the car she acquired via a conditional sale agreement from Moneybarn No. 1 Limited (“Moneybarn”) was not of satisfactory quality. What happened Miss S acquired a car from Moneybarn in July 2022. The car at the time she acquired it was around ... (3 pages)View decision -
Decision Reference DRN-4334839
6 Sep 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4334839 The complaint Mr M is unhappy that Moneybarn No. 1 Limited trading as Moneybarn (Moneybarn) didn’t allow him to keep a car he acquired under a conditional sale agreement, after he entered into a debt repayment plan. What happened In October 2021, Mr M entered into a conditional... (4 pages)View decision -
Decision Reference DRN-4295770
1 Sep 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4295770 The complaint Mr H complains about the affordability of a hire purchase agreement provided by Moneybarn No. 1 Limited. Mr H is represented by a claims management company but for ease of reading, I’ll refer to everything that’s been said on his behalf as if Mr H said it himself.... (3 pages)View decision -
Decision Reference DRN-4124457
31 Aug 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4124457 The complaint Mr C complains that Moneybarn No. 1 Limited is unfairly reporting information to the credit reference agencies in respect of an outstanding balance arising from a conditional sale agreement that has ended. What happened In May 2018 Mr C entered into a five-year co... (3 pages)View decision -
Decision Reference DRN-4325348
30 Aug 2023 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4325348 The complaint Mr A complains that a vehicle he acquired with credit from Moneybarn No 1 Limited wasn’t of satisfactory quality. What happened Mr A entered into a credit agreement with Moneybarn in November 2021 to acquire a used van. The cash price of the van was £11,940 and th... (6 pages)View decision -
Decision Reference DRN-4293657
25 Aug 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4293657 Complaint Mr M complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the monthly payments to this agreement were unaffordable. Background In May 2020, Moneybarn provided Mr M with finance for a used car.... (3 pages)View decision -
Decision Reference DRN-4300800
24 Aug 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4300800 The complaint Mr M complains about how Moneybarn No. 1 Limited reported his arrears on his credit file. What happened Mr M has a regulated conditional sale agreement with Moneybarn. He was paying his monthly payments by direct debit. In February 2022 he called Moneybarn to tell... (3 pages)View decision -
Decision Reference DRN-4291092
24 Aug 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4291092 The complaint Mr B is complaining about Moneybarn No.1 Limited trading as Moneybarn. He says they shouldn’t have lent to him as the loan was unaffordable. Mr B’s complaint was brought to our service by a representative but for ease I’ve written as if we’ve dealt directly with ... (3 pages)View decision -
Decision Reference DRN-4307966
21 Aug 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4307966 Complaint Mr F complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the monthly payments to this agreement were unaffordable. Background In July 2020, Moneybarn provided Mr F with finance for a used car... (3 pages)View decision -
Decision Reference DRN-4280694
15 Aug 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4280694 The complaint Mr G complains that Moneybarn No.1 Limited (Moneybarn) irresponsibly granted him a conditional sale agreement that he couldn’t afford to repay. What happened In April 2019 Mr G acquired a vehicle financed by a conditional sale agreement fr... (4 pages)View decision
