We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1105 results
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Decision Reference DRN-4098662
14 Aug 2023 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4098662 The complaint Miss A complains about a car she acquired under a conditional sale agreement financed by Moneybarn No. 1 Limited. What happened In May 2022 Miss A acquired a used car with finance provided by Moneybarn. The car was about seven years old, and its cash price was £17... (5 pages)View decision -
Decision Reference DRN-4072109
8 Aug 2023 Moneybarn Limited Not upheldConsumer CreditDRN-4072109 The complaint Mr F complains that a car acquired with finance from Moneybarn Limited wasn’t of satisfactory quality. What happened In November 2021 Mr F was supplied with a car and entered into a conditional sale agreement with Moneybarn. At the point of supply the car was arou... (2 pages)View decision -
Decision Reference DRN-4255815
26 Jul 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4255815 The complaint Miss C, with the assistance of an appointed representative, complains that Moneybarn No. 1 Limited (“Moneybarn”) irresponsibly granted her a conditional sale agreement (“agreement”) she couldn’t afford to repay. What happened In September 2020 Miss C acquired a us... (2 pages)View decision -
Decision Reference DRN-4232704
21 Jul 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4232704 Complaint Mr W complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the monthly payments to this agreement were unaffordable. Background In November 2020, Moneybarn provided Mr W with finance for a used... (3 pages)View decision -
Decision Reference DRN-4182997
20 Jul 2023 U K Insurance Limited UpheldInsuranceDRN-4182997 The complaint Mr K complains about how U K Insurance Limited trading as Direct Line Car Insurance (UKI) handled a Mileage Money Back (MMB) claim he made. What happened Mr K took out a motor insurance policy with UKI in January 2022. UKI offered a MMB which meant if Mr K drove l... (3 pages)View decision -
Decision Reference DRN-4238229
18 Jul 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4238229 The complaint Mr M complains that Moneybarn No. 1 Limited (‘Moneybarn’) irresponsibly granted him a conditional sale agreement he couldn’t afford to repay. What happened In May 2022, Mr M acquired a used car financed by a conditional sale agreement from Moneybarn. Mr M was requ... (2 pages)View decision -
Decision Reference DRN-4246271
17 Jul 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4246271 Complaint Mr B complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the monthly payments to this agreement were unaffordable. Mr B has been in separate discussions with Moneybarn regarding the quality o... (3 pages)View decision -
Decision Reference DRN-4187059
13 Jul 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4187059 The complaint Mr C complains Moneybarn No.1 Limited (Moneybarn) irresponsibly approved a Conditional Sale agreement which he couldn’t afford. What happened On 9 January 2019, Mr C entered into a Conditional Sale agreement with Moneybarn for a used car. The cash price was £4,100... (3 pages)View decision -
Decision Reference DRN-4191876
11 Jul 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4191876 The complaint Mr L complains that Moneybarn No.1 Limited (Moneybarn) irresponsibly granted him a conditional sale agreement that he couldn’t afford to repay. What happened In July 2019 Mr L acquired a used vehicle financed by a conditional sale agreemen... (3 pages)View decision -
Decision Reference DRN-4213181
6 Jul 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4213181 The complaint Miss F, who is represented by a third party, complains that Moneybarn No. 1 Limited (“Moneybarn”) irresponsibly granted her a conditional sale agreement (“agreement”) she couldn’t afford to repay. What happened In March 2018, Miss F acquired a used car financed by... (2 pages)View decision
